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February 2024 by Christine
The food is always consistently good. This Ballston location also has a nice staff. Much appreciated!We tried the chicken bites for the first time. They were nice and crispy. Really delicious!
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January 2024 by Samri Basi
it was my first time eating at this place. I had the Korean BBI, and it was full of Salt, and I thought I ordered chicken, but it came beef? The beef was sooooo thin. Anyways I had the worst experience
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January 2024 by Patrick Jordan
Did not get my burger so I told the staff. Staff told me to wait. I wait 30 min. Ask again and they say " I gave you that burger". This is after I had been sitting there the whole time. I said he was wrong and he then called me a liar. Eventually got a crappy burger.
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January 2024 by Jacques Bertrand
This place is the real deal. Delicious food, quick service, friendly service. Tom and Eric were especially friendly. It doesn’t get any better. Look forward to coming back.
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January 2024 by Tess B
Food was fresh and service was quick.Parking: Had to park in a parking garage and walk to the restaurant no front of store parking available
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January 2024 by John Ransom
Nothing special about this location, but it's clean and well run. I appreciate the kiosks for ordering. If you've never had a shake shack, I think they are about as good as you can get for a fast casual burger.
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December 2023 by Kurt BRO
Professional staff. Food was very good and prepared timely. A little dirty but very good
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December 2023 by D Wilder
Excellent Customer Service! This is my Go-To Shake Shack!
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December 2023 by Marco Antonio Perez Parra
I pay more because it’s supposed to be better than others, and we waited more than 20min, it was over cooked, tomato was too soft and squishy, 32dll for q single burger and a double and two small
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December 2023 by Danny Lavin
They had a gentleman working the counter that was giving every patron a hard time about their orders. He refused to take any orders himself but was pretty adamant that every person he helped was tryna pull a fast one on him even though he directed all of them to the kiosks. I used a kiosk to place my TO GO order. Same gentleman brought me the wrong order, forgot my soda and had it prepared for dine in. He also refused to take it back and correct it. I know customer service is becoming a lost art these days, but it sure seemed like this fella was going out of his way to make things harder for everyone involved.
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December 2023 by George Brazier
Great food and friendly staff, but S L O W service, no doubt because, while the place may look empty at 6 pm, the good people of Ballston are just arrived home and busy ordering online. So while I was in no physical line, the virtual one was L O N G. Anyway, the employees were great and I was glad to leave a tip, but lesson learned: order online.
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December 2023 by Raagen Mack
I had a great experience here. The shakes and burgers are great. The hot dogs and fries are just okay. Employees were awesome and helpful. I would plan to tip more than fast food since they bring your food and clear your table.
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November 2023 by Kiki S
The burgers here are some of my favorite of any fast food place. The fries are also really good! This is a good place to go for a quick meal. My only complaint is that there's only one dairy free option for shakes (chocolate), but overall a nice experience.
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October 2023 by collyne hrr
Very good place I recommend the waiter Mikael, he advised us very well for our first order in this fast
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October 2023 by Pharmacy TV
Trash!!!!! It was better when Nick, Q, Thomas, and Eric was there….i enjoy my meal but don’t feel GREAT while eating it!!! Where are they?!?!….
