-
November 2023 by Brian Carbonelli
Terrible…They seem to intentionally fail state vehicle inspections for petty non important/non critical issues that other places would not find to be a big deal. They fail you so they can charge you outrageous prices to “fix” whatever issues your vehicle has according to them. I would never go back here and would go to other places in NOVA for any car related issues that I have. Don’t come to this scam of a place. They are just out to scam and nickel and dime you for whatever they can….The employees were rude and condescending as well….I will never come back.Service: Vehicle safety inspection
-
November 2023 by Melissa Wilkinson
I recommend staying away, especially if you’re a woman who doesn’t know much about cars. I went in for an oil change and was told I needed an alignment and new spark plugs as well on my 2020 Hyundai with less than 50000 miles on it. I didn’t know any better and agreed to the services which they charged me over $1000 for. My mechanic brother informed me that in my cars user manual, it clearly states I do not need new spark plugs until 97500 miles and that the line they used about it’s being manufacture recommend was a lie. So if you don’t want to be taken advantage of and lied to, I’d go literally anywhere else. I want to support a local shop and ended up getting screwed over.Services: Wheel alignment
-
November 2023 by Ryan Page
Avoid this location for anything apart from fueling an empty car at all times. The folks here made my partner change the spark plugs in a relatively new car at about half the miles when that service would typically be required, and charged a ludicrous amount for it, along with an overpriced oil change. I wasn’t there so I don’t know exactly what they said, and they seem to be nice enough people. However my partner was speechless at the final bill and the amount they did to a car that was “in really great shape”. Safe to say they weren’t forthright about the costs associated with their work. I’d go as far as to say they were almost predatory, and their attempt to bilk money from somebody trying to support a smaller service station instead of a dealership should be noted. I would hate to cast doubt on anyones ability to feel shame for functionally deceiving a customer. That does seem to be a fair question though, given they hung up when we called about this. Either way, if they have that capacity for that emotional, my hope is this post will illicit it within them, and inspire meaningful change. To everyone else…I’d recommend another service center that treats people the right way for using their service and paying their employees.Services: General repairs & maintenance
-
October 2023 by Anita D
Had no choice but to use this service center, as they were contracted with the roadside assistance program I have. Although some of the employees seem nice, this shop has unethical business practices. With no mention ahead of time, they wanted to charge me close to $300 for a so-called estimate that they didn't provide, on my car they couldn't repair. Upon explaining this, they handed me an incomplete printout they could have gotten simply by plugging my car up to a code reader. I ended up forking over nearly $200 (they were holding my key hostage), which I was told the owner said he'd charge "if it makes you happy". No, what makes me happy is dealing with a service center that does not try to blaringly rip me off. I do not recommend this shop.
-
October 2023 by Marcus Lee
I’m new to the area and saw this shop had the best reviews so I decided to try them. out. I’m SO glad I did because I had the best experience! Steve and his team were very professional and got my car back fast! They have great customer service/ mechanics! I can see why they’ve been in business for 50+ years. I would highly recommend and thank you Steve!
-
September 2023 by Ryan A.
I went in to fill up air for my tires. One of the employees helped me with it and even used the pressure gauge for accuracy. thank you.
-
September 2023 by Thomas Dickey
Great service center with excellent customer service. I felt welcomed as soon as I walked in the door, pick up was easy and SUPER convenient with their late pickup hours, and even the follow-up when I had questions was excellent. These folks care about their customers and I plan to keep going back.
-
August 2023 by Corey L.
I went there with a specific adjustment that I wanted. I needed a bolt replaced and reathreaded. (I do most of my own mechanical stuff) So, I had a specific work that I wanted completed. They said that they would have to do their own diagnostic before they could fix it. Oh and by they way, it's $95. All they would have had to do is remove 6 -8 bolts and look at which bold they had to fix. Plus it would have taken 39=0 minutes to do that and then they were not sure when they could fix it. That meant that my Jeep would not be able to be used till it was fixed by them. I was not happy so, i just left and I found another shop that will do it in 2 days.
-
August 2023 by daniel keller
A bit disappointed. Took the car in three weeks ago, had spark plugs replaced and fuel injector service. Took it back today for rough idle and tire sensors. Engine diagnostic showed two cylinders with low compression . That diagnostic cost $180.00 w/ the fix “replace engine”. 2009 Toyota with 190k miles…ah, don’t think so. Concurrently had a different tech replace two tire air pressure sensors. That cost $230.00. I wish the oversight was better; given the engine diagnostic outcome, I would’ve told them NOT to touch the tire pressure sensors. Quality control has gone down since Ron left. Feeling fleeced.Services: Auto engine diagnostic
-
August 2023 by Adam Taylor
Same day service to get an alternator replaced at fair price. Very courteous and attentive staff and one of the only gas stations in town that consistently has fresh windshield cleaner and squeegees available!Service: Electrical repair
-
June 2023 by SSM S2K
Had my 2014 Tesla Model S85 safety inspected for the first time ever for Uber and Lyft. These guys did the inspection with no issues. Got there at 7am. Second in line. They opened at 8am. And finished my inspection by 9:30am. Placed sticker on lower driver side windshield. Cost $20 exact. Over all professional folks. I will be returning here for future safety inspections. I would recommend them if you have an EV and need a safety inspection to come here.
-
April 2023 by Hieu Vo
They neglected to tell me that the inspector was going to take his lunch break after inspecting the car before me. The front desk guy only told me it would take 1 hour, it was at 2:15 pm. So I called back after 1 hour 30 minutes (3:45 pm) only to know that nothing has been done. Whoever answered the phone even had the audacity to blame me for not asking about the inspector’s lunch break (3 to 4pm). HOW THE HECK WAS I SUPPOSED TO KNOW WHEN HE TOOK HIS LUNCH BREAK? Or did that front desk guy not know exactly how long your service should take? Your team member messed up and you tried to put the blame on the customer? Is it because I’m a young woman and you think I’m a pushover? Learn to take responsibility, empathy, and have better customer service, including ACCURATE communication about how long it takes so people can make an informed decision. If he had told me it would take nearly 3 hours for my car to be done (not 1), I would have taken it somewhere else OR accepted it and found a way to spend 3 hours. This is a complete disregard of people’s time and schedule.
-
April 2023 by Tram Anh Vo
They neglected to tell me that the inspector was going to take his lunch break after inspecting the car before me. The front desk guy only told me it would take 1 hour, it was at 2:15 pm. So I called back after 1 hour 30 minutes (3:45 pm) only to know that nothing has been done. Whoever answered the phone even had the audacity to blame me for not asking about the inspector’s lunch break (3 to 4pm). HOW THE HECK WAS I SUPPOSED TO KNOW WHEN HE TOOK HIS LUNCH BREAK? Or did that front desk guy not know exactly how long your service should take? Your team member messed up and you tried to put the blame on the customer? Is it because I’m a young woman and you think I’m a pushover? Learn to take responsibility, empathy, and have better customer service, including ACCURATE communication about how long it takes so people can make an informed decision. If he had told me it would take nearly 3 hours for my car to be done (not 1), I would have taken it somewhere else OR accepted it and found a way to spend 3 hours. This is a complete disregard of people’s time and schedule.
-
April 2023 by Lexus Thorn
Just like a few other people on here, I brought my vehicle over for a safety inspection. They listed off multiple things that caused it to fail. I know my way around cars and found it suspicious after I had just checked these things myself. Lo and behold, I took it somewhere else and it passed with flying colors. Don’t trust them at face valueService: Vehicle safety inspection
-
March 2023 by James Bertine
I replaced a blown-out tire. Shirlington Shell provides excellent service. I'm currently handicapped, and they picked up my vehicle to bring to the station for repair, ordered the tire, and returned the car. Very efficient and extremely friendly! Highly recommend using Shirlington Shell Service Center for all your auto needs.