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November 2025 by Mandi Peters
I lived here for 15 months, and while the property itself is well maintained, my overall experience with the management team was extremely disappointing. During my time there, there was constant employee turnover, which meant no one was ever on the same page. Communication was inconsistent, and issues were often handled differently depending on who you spoke to that week.
The most frustrating situation occurred when I moved out. Although I provided a 30-day notice due to official deployment orders, the management repeatedly tried to charge me an additional $1,700 for not meeting their 45-day notice requirement. Despite sending proper documentation and speaking with multiple staff members who confirmed that my deployment orders were sufficient, I continued to be contacted by new employees claiming I still owed the amount. This ongoing back-and-forth has been both stressful and unprofessional.
While the maintenance team was generally responsive, they routinely ignored my request for advance notice before entering my apartment because of my dogs. Instead of coordinating with me, they would simply close out work orders without completing the repairs.
There are a few friendly staff members at the front desk, but I’ve also been spoken to very disrespectfully by others. Overall, the complex itself looks nice, but the lack of professionalism and communication from management makes it difficult to recommend—especially considering how expensive it is to live here.
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October 2025 by Alex Harding
Detailed review forthcoming.
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August 2025 by Col FABIO SILVA - BRAZIL / JID
Gregory, a valued member of The Bartlett staff, consistently demonstrates professionalism and dedication in his work. He is always attentive and helpful to residents, showing a strong commitment to service and a high level of reliability. His presence greatly contributes to the positive living experience at The Bartlett.
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August 2025 by Safa Marin
Bad WiFi, no signal, old washer/dryer, constant building leaks. They take advantage of location to justify high rent without even installing upgraded amenities
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July 2025 by Mike D
The best apartment building in Pentagon City! It's clean, modern, with a great gym and an awesome rooftop pool with a view of the Pentagon, DCA, and downtown DC. The staff is attentive and polite, especially the manager, James, and the tenants are very friendly. It's a five minute walk to the Pentagon City Metro, five minute walk to Water Park, several restaurants, convenient access to running/cycling trails, and multiple grocery stores - there's a Whole Foods attached! I've been here over a year and I plan to stay even longer. I couldn't recommend this place enough!
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July 2025 by Jianghan Ren
I put my stuff in front of my door because I need to move out, and it was blatantly taken (or stolen) by either the residents or cleaning crew. When I asked for help from the apartment, one of the ladies in the management team responded with 'okay? so what? what do you want me to do?'. This happened on 06/02/2025, around 11am.
For those of you want to move here in the future, probably you want to take my experience into consideration. You are trying to invest a huge trunk of money for living in a nice community, and this sort of thing can happen to you too: for whatever negagtive experience that you are going to encounter in the future, they will gaslight you into thinking that you deserve everything, and will be expecting you to suck it up by yourself. Your experience does not matter to them. For them, you're just some ATM that is waiving paycheck to them.
(p.s. The management team will never respond to your email. And the person received your phone call, named Victoria, is one of the most arrogant person and rudest person that I have seen in the world)
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July 2025 by Nizar Farsakh
Beautiful modern building with all amenities. The gym us pretty big and boasts new machines. AC blows arctic winds so come prepared. Two metro stations are walking distance from it. Whole Foods is around the corner and a great coffee shop is next to it too. They have the cutest dogs!
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August 2024 by Dixon
Edit- I’m revising my review down from 2 stars to 1 star as I cannot in good conscience recommend anyone to live here.
Right before move out, they sent an email necessitating that I get my apartment professionally cleaned. When I asked them to confirm where in the lease this is stated (spoiler alert, it isn’t), they sent back a vague passage about cleaning my apartment. So already, they lied about my lease obligations.
After move out, they charged a $125 cleaning fee without explanation. After sending 4 emails over the course of 2 weeks, I still haven’t gotten any reply. Which is even more proof of how much you have to pull teeth here to speak with management.
Hint to whomever is replying to the bad reviews asking us to send them an email to address issues, maybe if you replied to anyone on your normal email, these problems wouldn’t boil in the first place.
Original review.
Lived at the Bartlett for one year (not renewing). If my apartment was $500 a month less, I would have a more favorable review, but given the Bartlett bills itself as a luxury apartment, I have to review it against that standard.
- Nothing in this building works. Frustrating so. It's very obvious when they built this building they either a) prioritized form over function so that everything would look nice during tours but not actually work and/or b) spent too much money up front without thinking about upkeep. Here are just a few examples that I've noticed during the the year I've lived here. None of these on their own are too terrible, but having all of these pile on top of each other is indicative of the broader theme that nothing in this building works.
1. The panels used to change the TVs in the roof areas often crash and go unresponsive, leading you to not be able to change them. To my earlier point, they could have just used these things called remotes to let residents change channels but opted for these fancy panels because...reasons?
2. Building on the above, there was a solid week or two where the TVs in one of the roof rooms was so loud it wasn't possible to go in there. And the panel had crashed, leading to it being impossible to turn the volume down.
3. In one of the bathrooms, the built in soap dispenser stopped working, so they put in a standalone soap dispenser, which in turn stopped working, so you had to go back to your apartment to wash your hands. Then, instead of fixing the original soap dispenser, they got a new standalone soap dispenser. Keep in mind this was over the course of months, not weeks.
4. People already mentioned the elevators in other reviews. But we were down to one elevator for a solid couple of months, leading to double digit long wait times, to then be packed in like sardines. I legit was able to go to Whole foods, shop, check out, and come back to the elevator before it arrived once.
There are other examples I could point to but hopefully this gets the point across that everything is always broken.
- The internet (LEO) they make you sign up for is awful. If you do end up signing here, I would highly recommend you try to negotiate them letting you use your own provider. I didn't have internet at all in my unit for the first 2 months here because of issues with LEO. Luckily I was able to cowork in various places around the building, because as a remote worker, it's hard to do my job without internet [citation needed]. Finally after requesting a rent reduction, they let me switch to Verizon, which was both $20/month cheaper and had no issues.
- The $2500/month you pay for rent unfortunately doesn't include responses to your emails. Anytime I would email the Bartlett, it would take a good 1-2 follow ups before anyone replied. There's also no property manager that I can reach out to directly that I know of. So even when I was dealing with the above internet issue, I
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August 2024 by C E
Highly recommend touring w Malik; he was extremely professional and welcoming. Apartment hunting can be a daunting task, but he was so welcoming and knowledgeable, the search felt easier with him. Probably toured eight apartments in the past two weeks and the experience w him at the Bartlett has been the best. The Bartlett also seems to sell itself with location, amenities and lounging space.
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July 2024 by Rico Mendiola
The people make this building 5 stars! Shairee at the front desk is always so kind and helpful as well as the maintenance staff who went out of their way to help me find my lost key! Cannot recommend this building or the area surrounding the apartment enough.
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July 2024 by Liz Lucas
While the apartment may appear nice... as a potential resident the reviews are absolutely right about the random people being in empty apartments.
I verified business hours and rushed after work one day only to be told that tours stop an hour prior to closing. That is nowhere listed on the website.
I made an appointment the following day and would have appreciated being seen on time but one of the staff members had me wait for a while before he showed up to show me an apartment. When we arrived to the apartment the door was locked, despite him having the key. The agent had me attempt to open the door but I couldn’t open it either. I told him that I did hear voices inside the apartment but he acted like the key was the issue. The agent ended up calling maintenance and at that moment two people exited the apartment and I don’t even want to imagine what they did inside. The agent acted like that was the first time it had ever happened but in reading past reviews it looks like this is a common occurrence here.
I’ve also attempted to contact them via email and phone but not response beside and out of office email from a few agents and the main property manager just completely ignoring all correspondence.
For what it’s worth, I would really consider searching other apartments before agreeing to sign a contract here.
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July 2024 by Sean Long
There's a lot to like about living in the Bartlett, but unfortunately, the building moved to require the use of a JBG Smith contracted internet provider, leaving residents routinely and consistently without internet, with little recourse. Over the past five weeks, I experienced five separate disruptions in internet service with the building's internet provider. Each time, the Bartlett was unable to provide any assistance and instead directed me to contact their vendor. On the phone with tech support, it takes 20-30 minutes to get my unit's access point reset and resume connectivity. It's very disappointing for a building that is otherwise lovely.
UPDATE Unfortunately, this issue continues to be unresolved. The JBG Smith vendor replaced my unit's access point, but the issues continue. Reading discussions on the internal resident facebook group, it's clear this is a widespread issue in the building. Unfortunately, JBG Smith began requiring the use of a specific internet vendor in 2023 for this building. If you need reliable internet, you may wish to plan on paying for a second ISP in addition to the one required in the lease.
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July 2024 by Beck Sigizmund
Bartlett is the finest residential community in the area. There is excellent infrastructure inside the building and unique apartments. I especially want to mention the rental managers, Julia and Charmaine. They are the most pleasant, kind, and professional managers who made the rental and moving process very pleasant and easy. Both Charmaine and Julia deserve all the praise and promotion from management. Also, I would like to thank the rental manager, Alex, for his immediate assistance with the paperwork. After a month of stay I've got to know the Residential Manager Daniel who is also a great professional and a kind person. He pays attention to all the details and manages to solve any kind of issues for all the residents. The kind of person who makes the Bartlett a more comfortable place to stay for its tenants.
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July 2024 by Bella Willyard
I lived at the Bartlett for about 2.5 years. I moved last fall because of the big rent increase. I enjoyed the Bartlett’s amenities and close proximity to Whole Foods. However, the leasing office was a nightmare to work with and they were always so unresponsive. The other reviewers are correct — the parking garage door literally broke monthly (it is the only way to get in/out of the garage with your car) and there have been multiple incidents of homeless people/non-residents hanging out in the common areas. I will also add that the printer that they have in the office space for residents was ALWAYS broken which was soooo annoying. The package system was also a pain. Packages always got lost and the concierge could never locate them. I heard last week that there was a homicide recently in the building too. Safety seems to be a bigger issue there than it was before. Considering how much more expensive the Bartlett has gotten in the past few years, I’d recommend moving to other apartment buildings in the area.
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July 2024 by John Kim
Lived at the Bartlett between 2022 - 2024.
I will admit the first 6 months at the Bartlett was great. Location, facilities, etc. But I no longer feel this way.
1. Do not expect the leasing office to respond to your emails/inquiries UNLESS you go in person. We've wasted so much of our time having to go in-person to the office just to wait for an agent to help us. It's like they don't bother responding to any emails.
2. Elevator issues that other reviewers commented on.
3. Murder/Suicide in the building and I have to find out through a news report instead of an immediate email?!
4. Random fire alarms at night that amount to nothing.
5. Their washer will ruin any drawstrings in your clothes.
