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March 2024 by Nikki M.
My partner and I have had excellent experiences shopping with Kevin and team here. Extremely knowledgeable, responsive, zero pressure, and friendly. Couldn’t have asked for a better experience purchasing a hard-to-get timepiece. 100% recommend!
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March 2024 by Tommy Dao
My wife and I recently had the pleasure of purchasing a Rolex watch from the Tourneau boutique, and our entire experience was nothing short of extraordinary. From the moment we stepped into the store, we were greeted by the epitome of professionalism and expertise, embodied by Kevin. Kevin's extensive knowledge of Rolex watches was immediately apparent, and he effortlessly guided us through the exquisite collection available at Tourneau. His passion for horology, jewelry and genuine enthusiasm for the Rolex brand and other Tourneau’s jewelry collection added a personal touch to the entire shopping experience. What sets Tourneau apart is not only the curated selection of world-class timepieces and jewelry, but also the unparalleled customer service provided by Kevin. His patience, commitment, and willingness to address every question and concern ensured that I left the boutique with complete confidence in my purchase. The Tourneau boutique itself is a haven for watch enthusiasts, boasting an inviting atmosphere and a tasteful display of some of the most iconic timepieces in the world. The attention to detail extends beyond the watches themselves, as the ambiance and presentation of the store contribute to an overall luxurious and memorable shopping experience.In conclusion, our experience at Tourneau, facilitated by the exceptional service provided by Kevin, has solidified my loyalty to both the boutique and the Rolex brand. My wife is now the proud owner of a Rolex watch that not only fulfills the highest standards of horological excellence but also serves as a timeless symbol of sophistication. I wholeheartedly recommend Tourneau and Kevin to anyone seeking an unparalleled watch and top of the line jewelry-buying experience.
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March 2024 by Eunhwan Nick Kim
Embarking on a long-held aspiration, I recently acquired the Gold Rolex Daytona for my wife from Tourneau under the guidance of Kevin. This timepiece is a manifestation of lavish sophistication, boasting an 18k gold case and bracelet that exude opulence. The intricately detailed dial, seamlessly balancing functionality with elegance, is a testament to the watch's meticulous craftsmanship. Kevin's personalized service enriched the entire purchasing experience, offering insightful explanations of the watch's features and ensuring a seamless transaction. The Gold Rolex Daytona, celebrated for its versatility and wrist comfort, transcends mere status, becoming a daily reminder of realized dreams.
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March 2024 by Albert T
Kevin Chen was very knowledgeable an suggested that i order my band to my watch online and they would do the installation. I am completely satisfied about my visit with the personnel at Tourneau. The band was only a fraction of the price compared ordering originally through Tourneau
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March 2024 by Matthew Connor
Top notch service and experience! My wife and I got into watches about 3 months ago. We've been to every watch boutique and authorized dealer (AD) in the DC area. We've now purchased 17 watches in just 3 months all from either a boutique or AD.Surprisingly, the experience of purchasing an expensive luxury watch varies from store to store. You'd expect it to be exceptional everywhere, but it's not. Some places are fine, some are not, and some (like Tourneau) are as wonderful as you hoped they would be.Richard (and the entire crew at Tourneau, including the security staff) makes the luxury watch shopping experience a pleasure. His friendly and welcoming demeanor is a welcome change from what many people experience when they go into a Rolex AD. He really listens to you and tries to understand where you are in your watch journey and then help you find the right watch for you (not just make a quick sale). His love for the brands, their stories, and their timepieces is exactly what you want from someone helping you find your next timepiece.No matter where you are in your watch journey, I'd recommend you go to Tourneau and talk to Richard. You'll be glad you did!
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March 2024 by Jake Lee
I walked in asking about Grand Seiko, since I knew they carried them. I was told that they didn't carry them in the store, and that I should go look at the Seikos (which they pronounced "Seekos") across the way at Macy's. Instead of offering to show me something else in that price range, they tried to get rid of me as soon as possible. A very bad experience.
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March 2024 by Rupa Dainer
My husband and I have met with Richard a number of times to talk watches and try different ones on over the past month or so . Each and every time was absolutely fabulous - not only fun, but full of great learning and terrific conversation. All the staff at the store were welcoming, friendly, and so easy to talk to. We purchased matching watch models, and loved the entire experience. Richard really made the whole process seamless and special. We look forward to a long relationship and purchasing many more wonderful watches from Richard and Tourneau!
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March 2024 by Michael M
I’ve debated about posting this review for bit since it will likely ruin my “chances” at obtaining a Rolex from this store - but it is much deserved. I stopped in to inquire about adding my name to their waiting list for a Rolex to celebrate a new position. Despite not being busy, none of the associates greeted me or offered to assist. I ended up with Kevin after asking him if he could assist me, while he was on his personal cell phone in the very back of the store. To say he was disinterested, even irritated, would be an understatement. He made it clear that without a purchase history very little consideration would be paid to my request. He said none of the models I mentioned were realistic requests, and that he could consider me for a Datejust. He proceeded to show me the one on his wrist and at no point during the encounter did he offer to let me see or try on an exhibition piece. It’s a very poor look to lecture your customers on how hard these pieces are to obtain, only to let them look at those on their wrists and a few over priced, pre-owned pieces. After much back and forth he finally and begrudgingly let me type my own information into their tablet for an Air King. Truly a disappointing experience and a reprehensible look for the Rolex brand - a brand that has been tarnished by the unsavory behavior of their authorized dealers.
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February 2024 by Kyle McCarthy
I don’t typically leave reviews but I had such an awesome experience at this store. John D. Was such a pleasure to work with and created an awesome experience while I was choosing a timepiece. John gave me outstanding advice, guidance, and service. He differentiated himself immediately when he reached out and sent me information ahead of time on each watch that I was considering. He set up 2 appointments with me so he ensured he could give his full attention and he helped me to decide which piece to purchase. I will be returning to this store in the future!
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February 2024 by Mollie Mackler
John D., from start to finish, made my first Rolex buying experience unforgettable and I can’t review him highly enough. I registered with the store and was put in touch with John. I’m a new buyer and a friend of mine is a repeat customer at Tourneau at this specific location, and he assured me I could trust purchasing from the store, so I began the process.John D. would send me updates on what came available in the store and ultimately came in early to the store on his day off to make this happen for me due to my circumstances of having limited time to purchase with awarded corporate funds.As I mentioned, I arrived early to the store before they opened— I let John know that I had breakfast next door— John D. came to meet me at the Ritz— sat down with me in a comfortable place, and had an intentional conversation about the experience we would share that day. John is an amazing guy— he loves his family and he LOVES what he does. He has a passion for watches, vintage watches, watchmaking— truly an expert and master of the craft of managing, handling and selling watches.John spent about 4 hours with me. I was very nervous to say the least, as I don’t typically spend money this way, and this purchase opportunity was awarded to me by my employer (amazing, I know!). I’m practical and barely even wear jewelry to begin with. John and the team fulfilled my request for some champagne— I needed it. John took me through the available inventory, both new and Rolex Certified CPO. I wanted the watch to be timeless, iconic, and match my personality. None of the new models suited me IMO, and as John continued to show me the CPO stock- he and I both knew that the black submariner was “the one,” but did continue to try others to be sure.I have to reiterate— John was EXTREMELY patient with me. While this was gifted money, it felt like my own (because it was earned), and if you’re reading these reviews, you know that buying these timepieces is a huge decision! I deliberated, pressed about CPO vs. new, was pretty anxious to pull the trigger … but John stayed extremely present with me— not only unfazed, but genuinely happy and excited for me through my ups and downs. He stayed calm and honest, and kept me on track (which is generally almost impossible).Ultimately, with John D’s steadfast support, thoughtful consideration, careful and detailed explanations and knowledge, above and beyond customer service start to finish, and genuine passion for what he does— we landed on the black on black Submariner. It is perfect for me and I couldn’t be happier with the purchase, even if I’m still getting used to the magnitude of it.As a sales professional, I can say that John D is the real deal. He is honest and he wants you to be happy. He’s extremely professional while making you feel like your experience is the most important thing in the world to him. He’s okay with the long game— he’s played it for many years, but he can also find you something perfect if you’re in a time crunch for any reason, like I was— which in this market is crazy, and valuable!John D. Is a wonderful man. Passionate, patient, kind, knowledgeable and has an enormous heart! At least he sold me on those things ?. Don’t hesitate to buy from John. When I have more time and funds, I’ll be back for another timepiece for a family member.THANK YOU, JOHN D! I know I was very deliberative and you stayed the course on your day off. You made my Rolex experience unforgettable and all of my watch head friends are so happy for me! And I’m happy too! Thank you to John and all of the staff at Tourneau.I’ll be back to review in the coming weeks in case anything comes up, and I’m sure I’ll have more positive notes to add.
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February 2024 by gnaark
I came here today after a few unsuccessful attempts at 3 other Rolex ADs. The experience that I got at those stores was disappointing, they didn't make me feel valued as a potential customer and I started to think about walking away from the brand as a whole.But that is when I met Richard Szabo at Tourneau/Bucherer at The Pentagon City location.When I arrived, I was greeted warmly and offered an espresso. Richard told me instantly that he had 3 watches available for sale immediately and that the rest was exhibition only. But this was already a major change: they had actual watches for sale.We talked a bit about what I was hoping to do today, and he sat me down to the Rolex table. He brought a few exhibition models to check out the size and we talked more about them. Then I showed him what I had configured online and explained to him that those 3 watches would be an instant buy for me.Then he went into the back for a few minutes and showed me a 36 explorer, the same exact model that I wanted and he told me it was mine if I wanted it!I immediately pulled the trigger, he brought the sparkling wine and chocolates.Honestly 11/10 experience at Tourneau/Bucherer and I recommend it!They even gave me extra goodies like a bottle of Prosecco and a Rolex pen.
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January 2024 by Gustavo Vega
I usually don’t write reviews unless I am impressed or disappointed by the service provided. Over the past month I visited about 20 jewelry stores and watch stores. This was the best by far.After visiting this store I was amazed by the great service and knowledge provided by Richard over the weekend. I had 6 watches that needed to be worked on and I was impressed because the shop actually had someone to work on watches at the spot. They were able to look at all 6 watches and resolve the issues with them for a very reasonable price. Aside from that they looked at my Rolex and that also needed servicing and walked me through the whole process. Very friendly and knowledgable. Exceptional service. ????great job to whoever is in charge of that store.
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January 2024 by Pankaj Parikh
As a seasoned collector of fine timepieces, and visiting numerous authorized dealers across different countries. I must commend this establishment for its exemplary level of professionalism. The recent acquisition of Tourneau by Rolex has demonstrably elevated the client experience, akin to acquiring a prized timepiece directly from the esteemed manufacturer. I have had the distinct pleasure of collaborating with Mr. Jason Konig, whose expertise and courteous demeanor are of the highest caliber. It is with profound gratitude that I acknowledge his invaluable assistance in my horological pursuits.
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January 2024 by Brian Cartlidge
I am not one to write reviews, but working with John Demetro has been nothing but a pleasure. The guy loves watches and is fun, easy and entertaining to converse with.I feel lucky to have purchased 4 beautiful pieces from this operation over the past 4 years and the service is always nothing but the absolute best.If things were easier supply wise, I surely would have bought many many more at this point because these folks run a classy operation.Tiffany has done an impeccable job of taking over where Robin left off (who was also always truly amazing to work with).If you are after a high end piece, I strongly suggest this operation!
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December 2023 by Michael Kelley
I recently had the pleasure of purchasing my first Rolex from Tourneau, and I must say, the experience was exceptional.Gregory provided wonderful service. He was not only knowledgeable about the various models but also took the time to understand my preferences and needs. Gregory's professionalism and genuine passion for horology is unmatched.My experience at Tourneau, guided by the assistance of Gregory Michael, was truly memorable. I am thrilled with my new Rolex. I highly recommend Tourneau to anyone looking to purchase a luxury timepiece.