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March 2024 by Aliyah Davis
Staff was very rude and unfriendly
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March 2024 by Nicolette Elm
The experience here is wild. I was in here yesterday. Two girls, one with blue hair and one with glasses, were by the cashwrap taking the whole time. Like about buying products, random stuff, drinking.. there were several customers who were waking around aimlessly who clearly needed help. But they were very much worried about themselves.Blue hair girl finally came over and said something to me . Mind you i’ve been in the store for 30 minutes at this point. I expressed that to her . Because it was just wild they saw me come in , made eye contact but nothing. She then said i had my earphones on, and it was my fault basically no one greeted me. And I had them on the top of my head, so my ears were visibly out.I was pretty irritated after this interaction with her. No apology anything. I go up to the cash wrap to check out, i really wish I didn’t really need what I needed. So mind you the girl with the glasses was ringing me out and blue hair was standing behind her , not really doing anything, but back completely turned to me. So as I check out blue hair , Is greeting every customer now.. odd ..I left with a really weird taste in my mouth, because i’ve been to the falls church one and always have an amazing experience. So I called the manger later on, mind you it took hours to get a hold of a manger. I’m sure she’s had to deal with this before. So i can tell as i’m talking to her she can’t really be bothered. And she goes “i hope you have a better day , in a super condescending way.Save you’re self the trouble and go to the falls church one, there way more professional
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March 2024 by the savage siblings
I have never in my life had to post a review like this. I just moved to the pentagon city area and was THRILLED to learn that there was an ULTA store near me. It’s the only place I prefer to go to for my skin care routine. My sister and I visited this ulta in pentagon city. I didn’t need much assistance because I’m used to buying what I usually get for my skin. There’s a man that works there named ARNOLD, who I believe (but now cannot believe) is one of the managers & he was EXTREMELY RUDE TO US. Like I said, I already knew what I cameIn there for, the only thing I asked him was the location of the skin care products. The way he spoke to me was unbelievable and I 100% believe it was because of the color of me and my sisters skin. before I even decided to ask him anything, he was assisting a lady of a different race than mine, therefore I waited respectfully until they were finished. He made sure to speak to her very politely and even went out of his way to answer her questions… she didn’t even purchase anything after that.. when it was my turn to ONLY ask him where the skincare section was he was SO rude to me unnecessarily, as if he didn’t want to answer my question. I let it go because I really wanted my products! After walking to the section that I was looking for, ARNOLD then made sure to have a few of his employees FOLLOW my sister and I around the store as if we were going to steal! This is what put the icing on the cake! I have never in my life felt so discriminated against! There were other customers in the store of a different race than mine that were not being followed like we were, and were able to shop in peace. That day I still made a purchase, and spent almost $200.. however, I will never shop at this Ulta again! I will also warn all of my family and friends of the same race as me to beware of the racismand shop elsewhere. I never imagined that I would have to write a review like this in the year 2024, but here we are! It took me a little time to write this review, I tried to give it some thought and benefit of the doubt, but after replaying the situation in my head several times, I’ve come to the conclusion that it was simply discrimination!
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March 2024 by Athina elnakeeb
My hair has never felt healthier and shiny for years with the hairstylist SIRIN she is my favourite always and forever.
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March 2024 by omar alshannaq
Sirin: I would like to take my time and talk about the professional hairstylist SIRIN, she is very knowledgeable about her passion with love and very understanding I recommend Sirin for everyone do not hesitate she is the best. Thank you for making my experience very good Sirin. She is an amazing person
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February 2024 by Nia Nia
This review is for the woman who said she’s the skin specialist… She was kinda rude and seemed to really not know what she was talking about and/or advising. I felt as if in order for her to sale you something she had to insult you into buying if that makes sense. She told me i needed eye cream for the invisible bags under my eyes meanwhile she has apple slices hanging under hers. She doesn’t know anything about different types of skin and what to advise.
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February 2024 by Shelly Tredway
Ulta is the best. The staff is always very helpful and make the experience pleasant. I wouldn’t shop anywhere else for the items i need that they carry. Plus I love the rewards points.
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January 2024 by geovanny salazar arango
Wide assortment of hairdressing products and tools
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January 2024 by reese denham
Always fun to visit this store with my girls ❤️❤️❤️
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January 2024 by Rim Gilfan
Attentive staff. They didn't sell what I was looking for but kindly explained where I could find it.
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January 2024 by Chelsea Paige
James is great, but he did raise the price on my blowout with a $20 clarifying shampoo add-on that I didn’t agree to or ask to have, he just put it on my hair. This is the second time this happened. I get frequent blowouts exclusively at ulta this location and the Springfield location and it only happened at this location.
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January 2024 by Emmalyne Southern Belle Cleaners
Great customer service, best Ulta in the DMV!!!
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January 2024 by JOSE FRANCISCO MEDINA MANRIQUE
I like this place, James did a great job! ??
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January 2024 by Brandy Kern
Haven't visit but I see this name never hear of it..
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December 2023 by Rocks D “Owy” Xebec
The cashier was super kind to me, I don't know anything about makeup since I am a guy and I was buying a gift for a friend, But the cashier helped me finding what I was looking for with the description I gave her
