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December 2023 by C M
These people are incompetent. It took me about an hour and half to open a savings account in a local branch. They did not seem to know how to do this. Then, their website says that for a Platinum Savings Account you can "Easily access your funds with an optional VISA® Debit Card." Well, it turns out that is not true. All they will give you with a savings account is a "ATM" card, not a debit card, even though I made it clear I wanted a debit card. Instead, they just sent me an atm card, and when I tried to use it to pay for something, it wouldn't work. Then they had the gall to argue with me over what it says on their own website. They said it was a debit card, it's just that the debit card feature was not activated. What the heck does that mean? If I can't use it as a debit card, guess what? It's not a debit card. Taking my money elsewhere.
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August 2023 by Tuğrul TAYYAR
They are really helpful and especially I think the manager or the responsible person tried to communicate with us even though we did not speak the language and solved all our problems. In my opinion, it is a bank that deserves more than 5 stars.
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August 2023 by Solongo Bayar
I visited to the United Bank few weeks ago. One of the staff of the bank named Saruul Tuya helped me all throughout the banking process as a first time customer. She made me a good deep impression. Even after I opened my banking account, she did call me after and helped me for the other issues. I really appreciate for the service of United Bank.
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March 2023 by Michelle Sagatov
The staff at this bank are so helpful and kind. They go out of their way to try and help you. They are great bank.
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January 2023 by Ved prakash Joshi
Enku messeret is a great person and with a great sense of helping natureIt was very quickly and she sorted me out from scratchThankyou for this pleasant behavior!!
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March 2022 by Water Bright
Great service!! Blonde hair woman is very nice and fast. Thank you for your service?
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February 2022 by 오희수
Great service!! Blonde hair woman is very nice and fast. Thank you for your service?
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August 2020 by Katherine Capilongo
Sat in the drive thru for over 15 minutes while the employees joked around with a guy standing in the drive through line. No consideration for customers time. Do not recommend this location.
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September 2019 by Lauren McColgan
NO PARKING AT ALL. Not even for the ATM.
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April 2019 by Nirmal Pun
Take your parking lot at home when the bank is closed. Parked for 10 min and got towed. You guys sucks
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March 2019 by David Kay
Sorry others had bad experiences but for me they have been great. No long lines, friendly service and always accommodating.
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December 2018 by Michael M
where to start....weeeellll first off, overdraft fees gon run ya bout 36.00 even if you have it turned off and a charge comes thru that wasn't supposed to (the company refunded the money but the overdraft was too bad so sad) IF you lose or damage your card you have to go into the office to get it replaced, but wait, first do the paper work pay ten bucks then go home and wait for it by the mailbox in about 12 days. Got a charge that needs to be disputed? NOOOO PROBLEM, just come on down to the office again and fill out some paperwork and see what happens. Need to change your mailing address. NOOO PROBLEM, just come on down to the office and fill out more paperwork. Any problems you have with your account will need to also be dealt with at the specific bank where you opened it. You cant go to united bank uptown if you opened the account downtown...I could go on but you get the idea now I hope.
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October 2018 by Tucker Wannamaker
Don't recommend. Hold checks for a week or more sometimes, even with money in the account. Classic banker hours (close at 4? Seriously?) which makes it difficult to get there during work. Thoroughly antiquated online business banking and nonexistent mobile business banking. Inconsistent policies at different branches around cashiers checks and wires. I'm ready to switch banks.
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September 2017 by Privat Noly
Terrible manager and human resources
