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June 2023 by Amanda D
Yanera and the young man who work at the check-out are so incredibly friendly and helpful
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June 2022 by Jackie S.
I do wish I had read these reviews before attempting to visit this location! I made an appointment for a booster shot, confirmed by Walgreens' website. When I went to the store, however, I was told to come back several hours later--no reason given. When I did come back, I got the third degree from a rude pharmacist, who insisted I answer various questions about my medical situation and why my doctor recommended a vaccine for me (which I had already provided through the online registration system, in a more confidential setting than the lobby of the pharmacy). He insinuated that as a woman, I did not understand the medical risks associated with this. It is probably for the better that I did not receive any treatment at this location, as it is SUPER run down and dirty. Their "vaccine" area is simply in front of the counter, no privacy or separation from the store. At the time I was there, there was a bin on the unattended table, uncovered, with latex gloves and some long, skinny things that looked like pipettes or syringes. Whether they were clean or used, either way, that's not at all appropriate sanitary conditions! AVOID.
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April 2022 by Carla M.
The store itself is fine. But the pharmacy is a nightmare. We live one block from the pharmacy and would really prefer to get all of her prescriptions there. But we had to stop, because there was always a lot of confusion about the prescription, or they had to order it and it took several days, and once they even gave my prescription away before I got a chance to go pick it up even though I called them to tell them I was on my way. Their pharmacy staff is very disorganized. We haven't gotten a prescription there for over a year but we are hoping to give it a try again someday if they can get themselves together.
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March 2022 by Lee C.
This store has been on a downward slide for years. And I think it has finally hit the lowest point. I wish I could give them zero stars. The customer service is absolutely abysmal. I know it's Covid and people are hard to find, but the people who are there they act like they rather rip out a fingernail that help you. So I wouldn't go in there ever again. I'm done with them. Maybe Walgreens needs to pay their people more so they feel better about being there.
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November 2021 by Wendy Reed
I have been going to Rite-Aid and now Walgreens for more than 10 years and have had a consistently positive experience. The pharmacists have their work cut out for them with our busy neighborhood and they are always helpful and diligent with our prescriptions. We have also gotten our flu and Covid shots here, and they were well-organized and took special care with my 12-year old daughter. Thankful to have them.
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November 2021 by Sharan C
Truly a shame that this perfectly located pharmacy is so poorly run! Perpetually slow and disorganized. Too many instances of delays being blamed on glitchy software. Each of my experiences trying to use THIS Walgreens location in Westover Market has taken far TOO long even when I’ve phoned ahead of time to make sure my prescription is ready, ie, 20-40 mins waiting at the window.I will be using a competitor from NOW on - even though its further away.
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October 2021 by Lan H.
This used to be Rite Aid and while the store wasn't very well cared for the Pharmacy and pharmacist and his staff were nice. However, once Walgreens took over it went even further downhill. The pharmacy no longer has weekend hours. And most recently they hire inexperienced staff who hung up on me twice while putting me on hold. I would NOT recommend this Walgreens and it's Pharmacy. Will be taking my business somewhere else.
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November 2020 by Cassandra Blair
The pharmacists here made me feel extremely unwelcome and not cared for in the least. The man working implied that I was lying about having my prescription filled at another Walgreens (that store did not have it in stock, so I went to this one). When I had to call the other Walgreens to confirm, he did not apologize, and told me it would be a 45 min. wait.I've only ever heard 15 minutes, 20 tops, and I think he did this because he seemed grumpy and did not seem to like me before we even spoke. The place was very empty, on a weekday during covid.When I came back after the 45 minutes was up (giving an extra few min. for cushion), he still had not filled the prescription, and I had to go up to the desk 2 more times before he filled it. It was a very long and unnecessarily difficult process for 1 simple bottle of medication. I hope they find better pharmacists to make patients feel at ease and comfortable when picking up the medication they have been prescribed and need on a day-to-day basis. Very disappointing. I was excited to have a new(ish) Walgreens in my neighborhood, but I will not be returning.
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November 2020 by Chris Taylor
The old Rite Aid in Westover is now the new Walgreens. Great to have a Walgreens near in Westover. It is wonderful to have the photos, pharmacy and Walgreens nearby. Usually the parking behind the store is okay depending on what is going on at the beer garden.
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November 2020 by Howard Wang
I’ve never been to a pharmacy that just forgets to fill prescriptions until this place.