-
March 2025 by Jamie Lopez
I had a great experience at the 2311 Wilson Boulevard branch, and I really want to shout out Jose Escobar and Elad Benjo for their amazing service.
When I first walked in, Jose wasn’t even the teller, but he greeted me with such a warm smile and made me feel welcomed right away. I really appreciated that because it’s rare to get that kind of personal touch. After I told him I needed to withdraw some money, he showed me over to Elad, the teller.
Elad was quick to help me with my withdrawal, and when I mentioned I had some issues with my account like trouble with the app and needing a new card he immediately directed me to Jose for further help. Jose was right there, ready to assist, and took me to his desk where we worked through everything.
By the end of my visit, all my issues were resolved, and I left feeling completely taken care of. Both Jose and Elad went out of their way to make sure I had a smooth experience, and I truly appreciate how professional and kind they were. It’s not often you get service like that. I’ll definitely be back to this branch!
-
March 2025 by Brittany Walker
This afternoon i was struggling to find a bank to take care of an urgent matter. I was met by an incredible warm and helpful smile. A gentleman named Elad Benjo came to my aid and went above and beyond beyond to help me and connect with me in a beautiful human way! Made my day!
-
February 2024 by Pedram B
Branch Manager doesn’t know anything about the laws and regulations.Choose another branch for your business.
-
February 2024 by Faeze M.
I opened an account at this branch two weeks ago. After one week, I received a call to visit the branch and submit some documents, which I did. However, the process of confirming the documents took an unexpectedly long time and at the end they couldn’t confirm it correctly. Just yesterday, I received another call and they told me I have to close my account, and they put my funds on hold. This has left me quite disappointed. Today, I went to the branch again for this matter, and I waited for a long time until they closed my account. The branch manager seems so inexperienced and unprofessional in customer service.DO NOT GO TO THIS BRANCH AT ALL.
-
January 2024 by Faeze Rad
I opened an account at this branch two weeks ago. After one week, I received a call to visit the branch and submit some documents, which I did. However, the process of confirming the documents took an unexpectedly long time and at the end they couldn’t confirm it correctly. Just yesterday, I received another call and they told me I have to close my account, and they put my funds on hold. This has left me quite disappointed. Today, I went to the branch again for this matter, and I waited for a long time until they closed my account. The branch manager seems so inexperienced and unprofessional in customer service.
DO NOT GO TO THIS BRANCH AT ALL.
-
December 2023 by Umut Can ACAR
I came yesterday to open an account, they made me wait 15 minutes and it ended up with not helping me, i went other 2 branches as well which are close by to me. I couldn’t find anyone to help me out (2 out of 3 branches told me that they don’t have any banker currently, the time was 2 pm on Tuesday tho). I made an appointment and got here again today. They told me that my banker did call off today and they can reschedule my appointment or i have to wait. Such an awful service and experience. ??????
-
August 2023 by Muhammad Abdul Rafey Khan
Had a good courteous experience there
-
December 2022 by Ms.M
We went there for opening new saving account.. paid $2 for parking meter and the teller came to us and said you can do it online! I was like I know but i have some question.. and her answer was “Sorry! We’re short staffed! and the only banker! will be with another customer in a few minutes! You can check another branches!!!”
-
December 2022 by Michael Purzycki
The teller was very helpful. She was pleasant and processed my transaction quickly.
-
November 2022 by Jorge Mercado
I was unable to open a new account. There wasn’t nobody supporting customers. A lady come to me and said lack of employees caused reduction of services. She recommended to go Clarendon or Rosslyn (Rosslyn has same problem) Be sure to make an appointment
-
July 2022 by Lisa Bush
I askedToCome in to get help with Zelle. I’m legally blind and cannot see to log into the App. I stated that to the teller who was not listening. The teller is totally stupid and asks the sameQuestion am I signed in. I finally asked whatPart of meBeing blind do you not understand! Then asks me to come back another day? Why? Taking my business elsewhere.
-
June 2022 by Sara BC
Terrible. Nightmarish. Continues to be awful. (But they promised Congress they'd do better and everything! /s )
-
January 2020 by Chandler S.
Went in to cash in a savings bond and was in and out in probably 5 minutes! Super quick! Angel was very friendly and helpful. This location is super convenient for me, I'll definitely be returning!
-
November 2019 by K. T.
The staffers at this new Wells Fargo Branch are quick at saying "no" and "I can't do that" to reasonable requests rather than coming up with a simple solution. For example, I was not allowed to take cash out of my account, to deposit into another account (some "rule" about taking cash out of a bank account! blah blah blah). Rather than simply provide me with a counter check for the withdrawal, they made me go to my office and get a personal check. I also tried to consult with a personal banker here for help on how to set up a Venmo account, which I have not been able to get to work from a desk top. He simply told me I had to do it on a phone or desktop and was of no help. Poor service. I'll only use this branch because it's close to my office, but if you have a choice, then consider another branch for better customer service.
-
August 2019 by Seyed Amir Mousavi
One of the best Bank in Arlington and i want to thank Edward Escobar....
