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February 2024 by Derrick W.
Very unprofessional staff!! I simply asked for a cup for a salad dressing! And was told "WE DONT HAVE THAT" in a very rude and mean manner! after asking another employee he simply went back to the exact same place where I asked (the sandwich spot) and handed me two cups for the dressing. The guy being the counter that just said they didn't have any says "Oh that's where they are" smh RIGHT BESIDE HIM! It's not that serious but it seemed malicious for no apparent reason! Was kinda borderline racist if you would ask me
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January 2024 by Brandon B.
I have driven past this Harris Teeter location many times but always ended up going to the other store at Pentagon Row because I didn't know how to get into this one. After finally figuring it out, I visited this store for the first time and I really liked it. I came here close to closing time so I couldn't experience the food bar and the daytime crowds, but as a late night shopper, I was still able to find everything I needed and more. The store team was busy restocking everything for the next day, which gave me plenty of fresh produce options. Overall, it's a great Harris Teeter location and I will definitely be returning.
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October 2023 by Abs M.
Every time I come here the customer service people have the worst attitudes!! Their hot bar is atrocious as well the only thing you can get is a sandwich and the employees don't even want to do them. It's better just to go elsewhere for lunch.
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September 2023 by Chen M.
I have always considered this grocery store chain a step above the normal average grocery store, just because of the upscale ambience and organization of the store. The deli section, seafood counters and even the floral area are all laid out perfectly and completely modern. I've come here several times although it is somewhat of a walk from my office in Crystal City. For me it's definitely worth the exercise and extra effort to come here because I enjoy the salad bar and hot bar that the have. I arrived somewhat early today at around 10:30am and the hot bar had not yet opened, so I went ahead and prepared me a fresh kale salad with all of the important vegetables that I like. Marshall in the deli was extra helpful to me and he points out some of the prepared sandwiches that they have as well. added shredded cheese, grilled chicken strips, carrots, tomatoes and peas. For the dressing I got the buttermilk ranch. Now I need to get ready for the 20 minute walk back to work!
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April 2023 by Carl B.
The young lady working the sandwich area is very rude. She was not helpful at all and her attitude was terrible. In addition, it took her 10 minutes to get over to the sandwich area. I will definitely not be going back for a sandwich at that location.
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December 2022 by Peter T.
Always I go to Harris Teeter for my lunch at least five or four days a week and also I go two times a month for grocery. This Harris Teeter is verse sandwich shop it is crap they don't know nothing they don't have nothing always here. There is nothing cashier in customer service attitude. Every time I go to this Harris Teeter. I got pissed off and disappointed. I wish they do something about it. People like me every day go to Harris Teeter they got pissed off.
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October 2022 by Monica W.
Tl:DR My first time coming in here after noticing my sugar was low. Beef and broccoli is very good and would be the only reason I come back (reason for the stars). Does not take Apple Pay and the staff rude asf. I know soft skills are actually hard to learn but why get a job where you have to work with people and can't put on your great customer service mask on???? I honesty would rather drop from low blood sugar than come back in here.
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August 2022 by Amy N.
The worst cashier-checkout experience in the area. They are sloppy with scanning. They have double-charged me for items (e.g., weighed one bunch of bananas twice and charged me the identical amount twice; receipt from August 28, 2022), and forgotten to put my items in the bag on numerous occasions. I don't have money to waste on being double-charged or have items missing when I get home. Sale prices are a disaster. Tags are in front of the wrong items on a regular basis. Minor pluses are 1) deals on weekly ad circular items and 2) occasional BOGO free sales that are not listed in the weekly circular. However, tags are often misplaced so that's something to be aware of when shopping for sale items. Overall, just not good.
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August 2022 by Kate P.
Came here at night and there were no cashiers, just the self checkout lanes (2 of them). Naturally people had no clue what to do and what should have taken a few minutes took 10x as long. Very poor experience.
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April 2022 by Gretchen S.
Tried to order subs and 1 pizza online. System slowly prompted to order on separate tickets. Ok - no problem but yes inconvenient. Tried to reorder subs only first - system gave message about order activity and promptly crashed. Order wiped for 3 super specialized subs. After a few more attempts - gave up online. Tried to call. No one answered but I was determined. Young man finally transferred me to deli to place my order. After which, no one bothered to pick up the phone. I hung up now fully disgusted. Over an hour now and still could not order 3 subs 1 pizza which should have taken 5 min tops. :( SUPER DISAPPOINTED in Crystal City Harris Teeter. Will never return or order from HT again. Not sure how HT thinks they can compete with Wegmans with this kind of ridiculousness and poor service.
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January 2022 by Tyrone S.
The store is good, with everything I need, but that's not why I'm giving them 5 full stars today. Right now, I just left the Crystal Gateway HT location, after having a terrible day at work today (back to back meetings, last minute demands, and I found out that a good friend from high school today). As I was checking my groceries, the checker was a lady named Karen. Her pleasant personality, professionalism, and simply just our pleasant chat made me close out today on a good note. You never know what people are going through, and simply providing a pleasant customer experience can make or break someone's day. I want to thank Karen for making my day better. (And congrats on losing that 20 lbs. too)
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November 2021 by M B.
The quality and freshness leaves a lot to be desired, especially compared to other HTs in the DC area. I'll skip this store next time.
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November 2020 by J E.
It's a decent location, in an area with mostly condos, apartments and office buildings and it's a quick walk from local hotels. Unfortunately, they have a very limited supply of greeting cards. Service was friendly and with a smile.
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November 2020 by Al E.
I went shopping here last night, primarily to purchase items for my church's Thanksgiving Basket project from a prescribed list. I went after 9pm to avoid crowds, and from that perspective, it was perfect. I was shopping for non-perishables, and I did notice some items were nearly gone from the shelves, but I've noticed this in a lot of stores. What I did not realize (and I should have) was that only self-checkout is available after 10pm, and of course, my cart was overflowing! The manager quickly asked the person who I think was working customer service at the time to assist me. I think her name was Tamika, and she graciously checked out all of my groceries at self-checkout. She was a pro at this. She had a whole system as to how to make it work when there was so little counter space. She was so friendly and efficient, and managed to assist another customer at the same time she was checking out mine. All with a smile. I won't make this mistake again, but hats off to this Harris Teeter, and especially to Tamika!
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September 2020 by Biruk M.
So I've been shopping here for the last 3 years and I have to say, this grocery store is not bad. They tend to have everything that I'm looking for--especially for a small establishment. The reason I had to amend my review is because how great the seafood/meat deli counter employees were during my several visits. Always professional. At least 3 times, when I ordered a salmon, they were able to get the exact weight with the first try; now that's impressive. The only negative (-1) that I had to mention is the small produce section. I do understand it's a small store but compared to, lets say, the alcohol section, it's considered quite small. Nonetheless, I would still pick this store over the one in Shirlington. Great job to the employees.
