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October 2023 by Chris Clarke
Best service center around. I've been getting my car inspected here for probably 15 years now. Gas prices are good and free air for your tires. Any repairs that I've had done have been at a good price.
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June 2023 by Danith Suraweera
Gloria and George were super helpful in getting my car serviced. Quick, honest in-n-out service.Services: Tires
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June 2023 by Greg Allen
the lady inside is awful. she yells about needing to wear a mask without wearing one herself. it's also an incredibly stupid policy that is so outdated and unnecessary. will never give them any business.
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May 2023 by Gloria H.
This station is located in North Arlington. I have met some of the best people/dogs in this area. However I read a lot of the reviews on here and they are fabricated. State Police have guidelines for which you have to follow. We will not cheat your life for a $20 fee. The shop is creditable and has been for years. You can not flick entitlement on a business and think they suppose to take it. I see a lot of rip off comments but no one used the photo attachment part at the bottom to upload the image of theft. Any part has labor attached. Yes we still want customer to wear mask because we have lost too many ppl/customers. Despite the entitlement and negative Neds/Nancy's I will continue to keep the lowest prices for gas and accommodate my neighborhood.
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May 2023 by H Al
I was there for my car Inspection :) they are very fast :) JP there was very friendly and professional :) I highly recommend this place.Service: Tires
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April 2023 by Joel Wood
I decided to try Westover Service Center at the recommendation of a few colleagues. I was going to get an inspection and have a few things looked at. When I arrived I went inside to talk with the cashier and she instantly raised her voice and aggressively said "you can not come into this facility and we will not serve you without a mask on." I said, "oh no problem I didn't realize that," to which she said "just go outside." Mind you, she wasn't wearing a mask herself. The door had a sign about masking, but plastered with other posters, advertisements, etc., so it was difficult to see.For the record, I have no issues wearing a mask and respect the decision of the business. Yes, I'm fully vaccinated and the transmission rate in Arlington County is at the lowest it's ever been. However if you are going to mandate customers to wear a mask your employees should all be wearing them too. You should also have a few extras in case someone forgets. Finally, and this is what was a pass for me, raising your voice and greeting customers with a condescending tone is never cool.I'm disappointed I didn't get a chance to try them out and I hope their workmanship is better than their customer service.
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April 2023 by Dawn Welters
Stopped to get gas and use the restroom. I walked in just to ask to use the restroom. I saw the mask signs but really needed to go and didn’t have one in the car. I figured no harm if I ask really quick and then step back out. The lady with the braids was extremely rude. She just kept yelling at me without letting me get a word in. I finally decide to speak over her and say I have to use the restroom and the older gentleman sitting at the front was kind enough to tell me it was around the side of the building.I have no issue with wearing a mask and if I had one, I would’ve gladly obliged. My mom is immunocompromised so I get it. There are certainly nicer ways to state that you have to have a mask. Perhaps having some in hand to lend to a customer without one. Yelling at someone repeatedly does not garner the results you desire. Next time I’ll just stay at the Shell next door. I’d rather pay $0.40 more in gas than deal with rude heffas.
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March 2023 by Joel W.
I decided to try Westover Service Center at the recommendation of a few colleagues. I was going to get an inspection and have a few things looked at. When I arrived I went inside to talk with the cashier. Instantly she raised her voice and aggressively said "you can not come into this facility and we will not serve you without a mask on." I said, "oh no problem I didn't realize that," to which she said "just go outside." Mind you, she wasn't wearing a mask herself. For the record, I have no issues wearing a mask and respect the decision of the business. Yes, I'm fully vaccinated and the transmission rate in Arlington County is at the lowest it's ever been. However if you are going to mandate customers to wear a mask your employees should all be wearing them. You should also have a few extras in case someone forgets. Finally, and this is what was a pass for me, raising your voice and greeting customers with a condesending tone is never cool. I'm disappointed I didn't get a chance to try them out and I hope their workmanship is better than their customer service.
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January 2023 by Zach Isaac
The woman in the front was super rude also said I had to have a mask, weird. Just a bad vibe overall
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January 2023 by Tim Kara Sweeney
I’ve been taking our cars here for years! Always kind and professional. Never felt like we were being taken advantage of. I also really appreciate their current mask policy for inside bc one of their own passed away from covid back in the beginning of the pandemic. It is heartbreaking that people would give poor reviews because of that. Westover Service center is a gem!
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January 2023 by Dan D
I walked in to the cash register to pay cash for gas when immediately a younger guy told me I had to have a mask. Being it is 2023 and masks are no longer in enforcement I was stunned and turned to the older African American lady at the register who said something to the likes of "did you not just hear him you have to have a mask" in a very rude manner and saying it with the inflection of as if I were stupid. I immediately went on the defensive and cursed her out as she proceeded to curse back to me as I walked away to take my business elsewhere. She then started using the speaker system to continue to curse me out as I drove off. Never in my life have I experienced such horrendous customer service, will definitely go to Sunoco where there are no masks and friendly service. She needs to be fired!
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January 2023 by Munkhtsetseg Norjinjav
Terribly poor customer service. If I could give this place negative stars I would. Very dirty unorganized place but asked to wear mask to protect themselves. Better to clean your shop first. Thats the better way you guys stay healthy. Tried to replace back tag number lights. I asked the price the woman at the register said $20 and tech guy said same amount as well. He took 40 min to replace that small job . He didn’t know how he changes that. That’s why took long time. By the end tried to pay it went up $42. Explanation was so stupid from their side. Better not to go there. Very rude very bad poor customer service. If you guys keep doing this no longer with this business anymore soon .
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January 2023 by Elijah Johnson
Walked in and they said I needed a mask, not respectful either. I guess they were living in 2020. Better stations nearby.
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January 2023 by Marcial Dieguez
Never had gone there until today but was treated very rude by the woman in the cashier desk, I wanted to pay for my gas but they started yelling at me about their mask policy? It's very weird considering it's been over a year since I was last asked by a store to wear a mask inside so in general I don't recommend this place because they were very rude about their mask policy and degrading at the same time I think it would be better if you go to one of the gas stations nearby which is only a few cents more but not that expensive and they don't require masks, hopefully they will change their policies and adjust, thanks!
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December 2022 by Clare O.
The staff inside is so very rude. One staff was so explosive and had the worst attitude. I was YELLED at because I didn't have a mask and they weren't coming out to help me, like they said they would. They were so slow and unresponsive until I walked indoors to get my change. They expected me to just leave without my change since I couldn't come indoors. There is no mask mandate so they shouldn't have been so horrible about it, at least provide masks like seriously or is the company too cheep. I really wish I didn't give this gas station my business because they didn't deserve it.
