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June 2023 by Amanda
Great store with a wonderful selection of items and sizes. The staff were very friendly and helpful. I'm looking forward to going back.
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July 2022 by Harmony P
Grest experiece at WHBM. I really needed update my "post-pandemic" warddrobe. Karen and James were absolutely amazing. They found styles I'd totally missed. Will def be back again.
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November 2021 by Alyssa Stein
Trashy, rude, obnoxious, and unprofessional sales associates. Unless you want to purchase stretched out returns and deal with a poor attitude, avoid it.
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February 2020 by Shana M.
I hate most of their sales associates. They are so rude! The first time I was there, one of the ladies was so rude, and she basically ignored me until I was time to pay for the merchandise!! I thought maybe she had a bad day! The second time I went there, she was the same way!! I will never go to that store again. The owners of the store should fire her Asap!
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June 2019 by Aisha K.
Horrible sales associate. Its the second time I have been treated in a rude manner by the same white associate at the Pentagon City store. Today, June 11th 2019, I went in the afternoon to make a return and get a price adjustment. The first thing I said was that I was there to make a return. This associate asked me four times very impolitely as to what I had said. I repeated myself that I was there to make a return. After the third time she said " I heard you, but I need to know what you said after that." I said that was all I had said so far. Very unwelcoming. Last time same associate had asked me very loudly what had I come to the store for? When I told her that it was nothing in particular I was looking for and that I was browsing, she said mockingly, " oh! So you are not here to buy anything." I felt so uncomfortable that I left the store right away. For over two years I did not go to this store. I love the styles of White House Black Market but sales associates like these can tank even the best businesses.
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June 2019 by Nizar Farsakh
My wife shops here all the time. Very elegant articles of clothing at reasonable prices. They also change and bring new stuff regularly.
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June 2019 by Deepak Raj
Its ok
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May 2019 by K P.
I absolutely love this store (in general) but today I made a return. I realized I pretty much already owned something very similar. All the tags were on and I had my receipt. The sales clerk was extremely rude and would barely speak one word to me. It's not like I wore it and tried returning it. All the tags were on and I had the receipt. Poor, poor, POOR customer service. Maybe the franchise needs to send a secret shopper in.
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April 2019 by LaFawn Davis
A hidden treasure is their shoes! They are usually nice, and comfortable, too.
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April 2019 by Madeline Bell Hauenstein
Shop doesn’t carry petite and sales attendants were rude and unhelpful.
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January 2019 by Tetiana Kravchuk
Very friendly and attentive staff
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December 2018 by Stephanie Arons
I purchased some nice clothing. My size is popular, stock was somewhat limired
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December 2018 by Kmalex
Still the worst DC area outlet for WHBM. I was in the other day returning some online purchases and a pair of jeans was missing the price tag. I guess it had come off when I tried them on. All other tags were still on them, but the stylist said she could not take them back because of the missing price tag--I guess because she couldn't scan the tag. That would have been fine, but she said this with an attitude and practically threw the jeans at me. This is the third time in three years I've gotten an attitude from a stylist at that location when I've returned items, so pretty much every time I return something there that is what I get. And it is barely better when I am looking to buy, as if trying things on without buying everything is a crime. I still shop WHBM in stores and online because other locations are responsive and helpful, but I honestly do not know how the one in Pentagon City stays in business.
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August 2018 by Anita B.
Wonderful helpful staff! Now I'm ready for my new job thanks to the wonderful staff at White House Black Market. Anna warmly greeted me, listened to what I was looking for and then found beautiful items that worked with my tall-petite body type. She helped me find a size and style that I felt comfortable with and gave me her honest opinion about the items. Other stores selling business professional clothing that I visited that day did not take the same time and dedication. Thank you all!
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July 2018 by Michael B.
Thank GOD they didn't say "welcome" unlike all the others! I was really worried this was going to happen for the millionth time and it's a truly dreadful repetition but alas.
