-
November 2023 by Dan S.
The professionals at Sunoco are great. When I bring my car here I know that I can get an honest assessment of the problem and a good price.
-
September 2023 by Diana Ramirez
Wonderful and quick staff, they were able to fix my tire and find the nail! Super reliable
-
April 2023 by john warner
First of all, I came for the oil change. After they changed the oil, 2-3 weeks later, my car stuck on the road, I towed the car to the repair shop and they said that there was very little oil in the car’s engine.The second thing is, when my tire got flat, I took my car to them. I saw the hole in the tire could be repaired and they called me and said that there was a bubble in the tire it could not be repaired and they would put a new one. I took it to another service immediately, there were no bubbles and they fixed it. I definitely do not recommend, they do not do their job well.
-
March 2023 by Greg Hulbert
The Team at Ashburn Auto Care is the best! they go up and beyond on fixing your vehicle, the team is very knowledgeable and will keep you informed on what is going on with you vehicle and their work is always outstanding at a fare price$Thanks for all you do ! WARPTHService: Steering & suspension repair
-
February 2023 by holly gibson
John, Lacey, and team always do a great job. They are quick, honest, and friendly. They have always been very communicative and transparent with me about all my car issues. Now my entire family bring our cars here. Definitely recommend!
-
January 2023 by Paul Nelson
They have always been prompt, considerate and helpful. I live a few blocks away so it’s convenient as well. I’ll definitely keep bringing my car here and I trust their judgment.
-
January 2023 by James Chavez
Every time I have need them they have been great! From fitting me in at the end of the day, to recommending other shops for services they don’t provide. They have always been trustworthy, friendly and knowledgeable.
-
January 2023 by Yu Tian
This auto care has the most genuine people working there. I had a flat tire on a rainy day, after being turned away by two big tire shops, near closing hours, Lacy from Ashburn Auto Care told me to come by and he will try his best to help me. I showed up and then less than 20 minutes later my flat is plugged. Just by being at the shop and hearing the people their talking to their customers, I can tell they truly care and want what is best for customers, not to just milk more money from them. One of the best experience I have had at a auto shop, thanks to Lacy!
-
January 2023 by Nicole Vance
The nicest people, the best service. The mechanic went out of his way to help me and my aging car - and as a strapped-for-cash single mom, he'll never know how much I appreciated his kindness!!!
-
January 2023 by Doris Day
Hands down, the best auto repair service in the city. I have been their neighbor for six years, but didn't start taking my car there until about four years ago.The whole crew is fantastic in all that they do!
-
January 2023 by John Yazzie
I could not have been happier and more than satisfied with the work that was performed by Ashburn Auto Care. Furthermore, every person I had contact with was friendly, polite and knowledgeable about the work and its progress.
-
January 2023 by Steven Dunn
They go the extra mile... I had a P0740 check engine code and took it to Ashburn Auto Care to check it out, as I had thought I was out of warranty. (I had 58k+ miles and my basic warranty ended at 36k). They called me back and said they had checked, and my vehicle/transmission was still under a 60k miles powertrain warranty, and that I should get it to a dealer asap before my warranty ran out. The dealer found debris in the transmission fluid and is replacing the transmission under warranty.Thank you Ashburn Auto Care!Customer for life!!!
-
December 2022 by Reynolds Jimmie
The guys at Ashburn Auto Care suggested, and they were honest and timely. They also gave me a ride and was very grateful. Good garage.
-
November 2022 by Divaj D.
Stay Away ! a bunch of extremely rude, violent, and unprofessional bullies waiting around to rip you off !!! After talking to a couple of mechanic shops, I called these guys last week to get a quote for replacing the rare and front rotors and brake pads on my son's car who is a student and needs his car everyday. I spoke to this guy, Lacy Colley - apparently a service advisor there (picture attached), and asked him for a quote. After trying to convince me to buy their parts for twice the market price I told him that we were brining our own parts and just need them to replace them for us. He told me $200 for the replacement of the front and rare rotors and brakes and $30 for the oil change (without any parts). Which seemed fair especially because he told me that they will be able to get it done in a day and before the holidays. I asked him for an appointment which he said was not required and if we took our car and left it with them on the morning of Monday (yesterday) they will have it finished by the end of the day. When my son took the car there, they said they can't finish it on Monday and we had to leave the car overnight to be finished on Tuesday. So we left the car and my son had to get Uber to go to school for both days. Today when we went to get our car. The same guy, Lacy, shows us a receipt for $437. I was shocked and told him that the quote he gave me on the phone was $230 for everything. Before I even finished my sentence, this lady, Jenessa Maas (picture attached), who is also apparently a manager there jumped into the conversation and very rudely said "that is the price and if you want to take your car, that's what you have to pay" or they are keeping our car (who speaks like that to a customer). I tried to respond and reason with them that that's not the price I got from them when they give me the quote; when this third guy, John Maas, who is another manager there got involved and literally started yelling and cursing while shaking like a crazy person. When I told them that they should stop cursing and intimidating us, all three of them went crazy and almost got physical with us. Ironically, when I started recording them cursing and yelling, they went and called the cops. We left the shop to wait outside for the cops when this lady, Jenessa, literally chased us outside the shop and started yelling and cursing at us even outside the shop while threatening us that they would keep our car unless we paid the whole amount. When the cops arrived, they advised us to pay the bill to avoid escalating the issue and pursue the matter legally. I have video recorded most of the incident and will be posting it on social media and will also be filing a complaint against them with the BBB. Oh and I just read a couple of other similar reviews here, it seems that these guys are pretty infamous for over charging their customers and then getting violent with them and calling the cops as a scam routine. So do yourself a favor and stay away from this place!
-
October 2022 by Veronika Slaninova
One more 1-star review for the owner’s ridiculous reply to my original review. My car was at your shop sir. Own up to it and your scam tactics.Not only are they dishonest, but they are fine putting people in danger just to make an extra dollar. Beware everyone.Owners response: “We are very sorry to hear that happened to you, however we don't have a record of your vehicle. Hopefully everything works out for you.”My original review: “I came in to have my car inspected due to noises resembling a bad wheel bearing. The shop inspected my car and called me back by the end of the day stating that it is indeed a bad wheel bearing. Got a second opinion a few days later. Turns out it was just loose lug nuts and not a bad wheel bearing. The car is running fine now and the noises are gone. If this shop was honest, they would go ahead and tighten up the lug nuts, and not let me drive off with a very loose wheel that could've ended in a very bad accident.”
