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November 2025 by David Logan
Excellent Service everytime!!!
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October 2025 by Nichole Nicholson
No self service option. Always closes earlier than they are supposed to.
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October 2025 by Amanda Broyhill
They did a great job on my car and the wait time was very short! Visol the new manager knows what he’s doing! Definitely recommend!
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October 2025 by Charlotte Moat
Car wash was great! The team were really sweet and helpful. I got an exterior and interior clean and was super happy with the results with the price being only $29!! Signed up for the membership 👍🏼
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October 2025 by DMVsBarber
The experience was amazing this location is very good, they are detailed and left my car looking amazing. I was able to also have a nice conversation with the manager Faisal. I asked him about the memberships. He was very helpful and informative. Great manager and great location. I was very pleased. I will be back. Highly recommend this location.
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October 2025 by Adeel Tareen
The stuff on this location is not helpful completely ignore there customer. I wait 15 min but no one ever comes to me to clean my. What is reason then I have full service from flagship? One time I came here and I have to honk the guy to enter the carwash because he was using phone even after he see my car need to go inside for Wash. one time I asked the guy can clean out side well and he replied me you don’t need to clean out side to much it will go away by it self when you drive to the road. Wow. If you cannot help your customers just close this location. Most of the time this location don’t even scan my car. Only on this location every time I have to wait and give all my details again and again. Worthless to go there. Waste of time and bad customer service.
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September 2025 by Jenkins Cert
Don’t go to this place it’s not worth it. They overcharge and don’t even clean the doors properly. The staff doesn’t do a good job, and the manager in particular isn’t handling things well. Unless management steps in and makes changes, the reviews and business here will keep going downhill.
I should have looked at the previous reviews before coming here. The only reason I chose this place was because it’s close to my home. I really wish Ashburn had a better car wash option instead of this Flagship, because this location is ruining the entire Flagship brand.
Hopefully management takes this review seriously and takes real action, instead of just posting the usual “reach out to us” response that doesn’t help anyone
Never going back to this worst location
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September 2025 by Jose Diaz
I wasn't a big fan of this location at first, but it has grown on me. Fast & clean service. You can't ask for more.
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September 2025 by Katherine Fuentes
Horrible flagship in ashburn va. I pay every month the membership and i always have issues coming here. This is the 3rd flagship to have issues. Do not recommend. Waste of time and waste of money. MJ is the manager here and did not let me go through.
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September 2025 by Raven Claw1280
I canceled two subscriptions on July 11, 2025. Got an email confirming the cancellation. As of September 13, 2025 I see this company has charged me twice in August and twice in September. The manager at the Claiborne location states this is the second time he’s heard this happening with corporate. He canceled the subscription again but from his side at a kiosk, said take a photo and send to corporate. Corporate emails me back and says no refund. WHY NOT!? I cancelled, corporate confirmed, CORPORATE KEPT CHARGING. THAT’S THEFT! I want my money back IMMEDIATELY!!!!
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September 2025 by Karen Byrd
Chris and Sahil and two other gentlemen did a fantastic job
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September 2025 by Javi 703
Literally the least effort I’ve ever seen in a car wash. They didn’t do my dashboard or cup holders and I paid for the second to highest premium one which was $40, and when I asked him to do it, they said they normally don’t do it. They just blow an air gun, and that’s how they dust the car, which means they don’t really clean, but dust is just scattered everywhere and still in there.
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September 2025 by Ajay Madipalli
Don't go there.
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August 2025 by Rachel Dorsa
$35 exterior wash photos immediately after. I tried to go talk to someone afterwards. They served the person in front of me in line and then literally walked away. I didn't have much longer to stay before I had to leave. I waited a few more mins for a staff member. I had to leave before they ever came back. 🤷♀️
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August 2025 by Pradeep Varadan
Flagship has upgraded the location to full service car wash location which means I don't have to drive all the way up to one Loudoun to get my full service and this excited me. Now, the experience was very different. They took a long time for moving me in the queue and then when we reached the lobby to sit down while they were engaged in the full service, we let them know that the lobby was thinking from the bathrooms attached to it. They would not do anything about it and then when we tried stepping outside, they said that it was unsafe to do so and we had to stay within the room. They would not help us in any other way other than saying that it had to be handled. We decided to step outside the place and stand there, the whole time it was being washed. For a $50 service, You're getting a $10 experience. Avoid this location and go to the one at one Loudoun
