-
December 2023 by Ryan Ackermann
UPDATED POST: I originally gave them 1 star, but since they hired their new full time vet, things have been so much better! She’s really good with my dog despite the fact that he’s a ball of anxiety when he comes here. They do their best to work with him even when he’s difficult. They took a day of appointment when my dog’s poop had blood in it. I think they could tell I was very worked up and wanted to get me in. The vet techs are all really nice too. Definitely happy about giving them another chance!ORIGINAL POST: My family has gone to this vet for years. We have 3 dogs, so we're frequent customers. Every appointment since Dr. Germann's departure has been met with incompetence & disorganization. My family has been contemplating going to a new vet & I will now make the switch. There have been a lot of problems over the years, especially the last few months, but this morning was the last straw.
-
November 2023 by tata conate
Dr. Keenen and her technicians are so attentive to Shadow's recent health condition. I can't thank them enough for the care and concern they'd shown. Thanks also the front desk ladies who are always welcoming and service with a smile!I highly recommend Ashburn Village Animal Hospital. It has been Shadow's medical care for over 10 years now.
-
November 2023 by Beatrice B. Coughlin
Staff is friendly and kind. Follow up is prompt and I found it easy to schedule an appointment.
-
October 2023 by Veronica Finamore
AVAH has a fantastic doctor and staff. After years of going from vet to vet to get a proper diagnosis for 2 of my dogs I finally found an amazing doctor who properly diagnosed my babies. I have spent thousands of dollars and my pups would not improve. It was exhausting and heartbreaking. In Dr.Keenan I found someone who actually read my dogs' history and listened to my concerns. Within weeks I found one dog had thyroid hypertension and the other suffered from a severe allergy. She saved my dogs' life, my very cherished and loved family members. She is an absolute brilliant, kind and impathetic angel. I will never be able to repay her for saving my babies and seeing them healthy,happy and playfully like they should have always been. Thank you to everyone in that wonder hospital, you all are the best!
-
October 2023 by Cathy Branly
The staff is friendly and helpful. Dr. Keenen takes good care of my cat. Appointment times are well set, so there aren't too many pets in the waiting area at one time, and there is minimal waiting. I especially like that she always gives me an estimate on cost for any procedure. And they offer a military/senior discount!
-
September 2023 by Wendy C
Fantastic, polite, and thorough staff. Did not blanche at sight of 100 lbs of well-behaved dog. Answered all my questions about neighborhood fox and mange.Called back next day with lab results.
-
April 2023 by Diana Hernandez
I have visited AVAH for over a year now, we have 2 cats (both adopted from Loudoun County), my sister has 1 cat and we have loved the staff and previous Vet. I do know that they have 1 veterinarian (Dr. Murphy) who comes in on Wednesdays and Fridays to help with days off for regular Vet.I would like to start off by saying that there are several very kind, sweet, professional front desk and assistants. Previous vet visits have been amazing and great. However, I am truly disheartened from treatment/service my girls and I received today, with the following:1. The assistant that greeted us for the vitals was not warm and welcoming. They seemed bothered and annoyed, which was disappointing. Once they saw I was giving them the energy they were giving me, they did change their attitude a bit and was talking to the girls.2. Once Dr. Murphy came in to see the cats the whole energy was aggressive and uncomfortable. She was rude, gave a bad attitude, and was not kind at all- she gave a looking down on look to them. I know this was not just me because at the end of my visit I asked the assistant for the office manager information and they said: was everything okay? Then I went on to mention that everything was fine but the doctor was very.. and they finished my sentence with : intimidating? I said yes but also rude. They did say, yes, they understood and went off to say that doctor is not permanent only as a sub in. I am a local and enjoy visiting the offices around my home, but I am definitely thinking of looking elsewhere on top of the high prices. If the services are amazing I am always willing pay. Definitely sadden by the lack of welcoming feeling as it has been different previously. We all have our days so I get it with Staff, but Dr. Murphy will not be seeing my girls ever again. Looking forward to meeting the permanent Doctor on my next visit in a few weeks. Totally willing to give an updated review.Picture below of us in the room today.
-
March 2023 by Nickolas Ballinger
They were great with my very anxious Aussie. The techs and the vet were super careful with giving my dog her vaccines and advising on updated information on dog food and heart disease. For as long as we live in the Ashburn area, we’ll be going to this vet.
-
January 2023 by Justin Parker
Took my dog her to get her spayed and the receptionist and the veterinarian definitely put my mind at ease while my dog was in their care. They answered every single question we had and were very helpful throughout the whole process and even afterwards for what to look for when it came time to bringing her back home. Truly a good experience and was really affordable compared to other places I looked into for this procedure.
-
January 2023 by shannon mehl
I have used this vet for years with no issues until recently when I had a really disappointing experience with a lady over the phone. I was in the process of adopting a kitten and while I was going through the process the foster organization reached out to the vet to check my other cats medical records to make sure he’s updated on all of his vaccines. The lady that spoke with the organization told them fake information about my cats records (saying he wasn’t ever vaccinated when he was) and that the cat wasn’t regularly seen at the vet (also not true).After being concerned obviously the organization reached out to me to tell me this information I called back and spoke with someone else and requested his records to look at myself where you can literally see my cat had been seen the year prior for his updated vaccine along with all of the other vet visits that this woman claimed we didn’t have.The staff at this office is honestly amazing but this experience was super frustrating and was so unnecessary.
-
October 2022 by D 94
I've taken my dogs Choo and Cinderella there a few times now and won't take them anywhere else. The entire staff are super friendly and passionate about what they do. Really makes going there worth the drive. Although they aren't far away the vets in the local area just don't compare. Today I took Choo because he has been having what appears to be muscle spasms and while we were in new york he stopped eating and drinking for two days. Hes elderly so scared me thinking the worst! Took them to the vet today and I dont know if its Murphys law but Choo started acting more like himself. Perhaps he mowasn't a fan of new york. All I know is this morning I thought the worst and now he's getting back to normal. Thank you so much. Your guidance and advice is beyond anything I can put a price on. Your care for animals goes well beyond just that. You truly care and for that I thank you.
-
September 2022 by Mike Fahey
Great staff, taken my dogs and cats here, and had no issues, they are a little under staff ATM of this review, but we're still very accommodating.
-
July 2022 by Christopher Weiss
Denise and the team at Ashburn Village Animal Hospital, which is also my local veterinarian office, are always professional and ready to help.
-
June 2022 by Roxy W.
I have been to many vets in my life. I like this hospital, the Dr. Seems very knowledgeable and warm. I am pretty skeptical of most vets, but her knowledge made me feel comfortable. I also feel like the techs are super nice, which is hard to find these days. I would have given 5 stars but it is very pricey, one of the higher priced vets, but I do enjoy the great staff very much.
-
September 2021 by Doug Metz
Not an Emergency Vet. Should be ashamed for calling themselves one. Brought my dog in bleeding this morning and in a lot of pain. Was sent away no sympathy towards my dog with a 12:30 appointment. This is not emergency service. Shame on you! And not one ounce of sympathy.
