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August 2023 by O786 007
Very good service at this location. No wait time like other stores.
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August 2023 by Trip R.
My 85year old mother and I went in this afternoon to get her a new iPhone. Zeeshan was amazing. He was very patient and he was very thorough. He was very friendly. He was very professional, and he was very courteous. I am completely satisfied with our visit My mother is very happy with her new iPhone 14. Thank you.
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July 2023 by Galatia McKinney
He was really good and he was very nice with me and my mom
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April 2023 by Margery Thompson
Outstanding service and answered all questions thoroughly helping me to decide on an upgrade, that best matched my needs.
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March 2023 by hall03
Great, seamless experience. Sean provided a great experience. Will definitely continue to use this location!
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February 2023 by June H.
If I could, I would give Zeshan 10 stars for his outstanding customer service and professionalism! It's been rare to meet someone as young at his age but carried himself more mature than most adults I have met. In particular to helping me find a phone to trade in to the process of setting up service and migrating all data and important information, he was the most patient, kind, and meticulous in explaining everything I asked without any sense of condescending. AT&T store really trucked gold for hiring this young man who cares more about customers and long-term relationships than making a few bucks. This is the main reason why I'm glad I switched to AT&T today even though I've been with Verizon for a while and they do offer some good deals. However, their customer service both on the phone and in-person have given me more headaches and frustration than relief. I'm so glad Zeshan is in charge of this store and I highly recommend this young man service to anyone, any age! He is very patient to explain and double checking on things for customer like me so I can walk out of the store with comfort knowing my new phone has everything I need. I would strongly recommend AT&T corporate hire more people like Zeshan and retain them with extra bonus, promotional opportunities, and/or higher salary for doing things above and beyond!!! Thank you so much, Zeshan!!! I love my new iphone!!!God bless you, young man!!!
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January 2023 by Mary Kohudic
Had a wonderful experience when I went to upgrade phone. Sean was the best in helping me choose plans and phones. Very helpful and kind in getting it set up. Please give him a raise! He deserves it!
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September 2022 by Kim McLaughlin
I needed to new get my new Apple watch added to our cellular plan, we went to our local store at One Loudoun. Zeshan was very helpful through the entire process, he was also very patient and knowledgeable as he answered my many questions! Excellent customer service from start to end, we will definitely be using this location for further purchases.
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June 2022 by Arlene G.
Went in to connect my daughters phone when we tried to upgrade. K took awesome care of us and we were in and out in less than ten minutes!
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June 2022 by Dave Kushner
Zeshan was Awesome upgrading my and my wife’s phone! Highly recommend!
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May 2022 by Zaina Brown
Incredible service today from Zeshan and Lashay!!! I was using another carrier whose inability to get me taken care of led me to AT&T. These two employees were extremely helpful, explained everything thoroughly, and provided additional options to save costs for my family. I highly recommend visiting the One Loudoun location in VA for your mobile needs.
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April 2022 by Joyce
I want to give a 5 star review for Khurram Usman, Store Manager at One Loudoun in Ashburn, Va. and Terrence Riddle, VP of Sales. After many phone calls to AT&T, with no success changing from Verizon to AT&T service for my phone. Terrance, who happened to be in the store that day, helped me tremendously - so professional, courteous & patient. In the following days, Terrence was at another store, and Khurram took over getting my service changed. I cannot stress enough what a great job he did. He was extremely professional, knowledgeable, courteous, and patient. I highly, highly recommend him. He gets the job done! 10 stars for both of these professionals!
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April 2022 by Jessica Simmons
Khurram (store manager) is so awesome! My son smashed my iPad by accident and I do a lot of work at home on it. He got me a new iPad AND AirPod pros with no problem at all! I was in and out within 30-45 minutes and he was so kind and friendly the whole time! Thank you!
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December 2021 by Kimberly McLaughlin
I needed to new get my new Apple watch added to our cellular plan, we went to our local store at One Loudoun. Zeshan was very helpful through the entire process, he was also very patient and knowledgeable as he answered my many questions! Excellent customer service from start to end, we will definitely be using this location for further purchases.
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November 2021 by Sinan Saleh
Amazing Service By Khurram Keep up the great work I recommend to see this Amazing person for any issue it will be solved his Mind set is really amazing, so Professional, This will be My place to go from now on for anything related to MobileThanks Again Great Man
