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December 2023 by Grant Ellis
I'm so grateful to have found BnB a few years back. I order plain cigars from time to time, and every single delivery has been on time (the one time an item was back-stocked, I was offered an opportunity to pick something else). I love the limited-edition drops as well.
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October 2023 by Kionne Johnson
I would highly recommend BnBFirst I was in search of a cigar that was released in 2021 that I could not find anywhere else or on any cigar warehouse sites. I found what equates to essentially a box of them here.Second I contacted them via chat and had an amazing experience with the sales rep Alex, he confirmed that my cigars were in stock. I placed my order and immediately received a 10% off coupon I forgot to apply to my order, No big deal, Alex applied the coupon which brought down my purchase price.Third, I read other reviews that people have had great experience with same day shipping so I'm hoping that me living close my order will arrive within 1-2 days.Overall I have them bookmarked and will order (or visit in person) in the future.
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August 2023 by anthony franco
Bought some CBD cigarettes to try out and everything came well packed and with tracking. I will definitely be ordering more products very soon there's many options I want to try.
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July 2023 by Jonathan Skarsvog
First representative said "oh my god" when I tried to get a supervisor on the phone my order should have been here yesterday and still says it hasn't even been picked up the phone ops have been less than friendly and far from professional
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June 2023 by Greg Hughes
If you are even somewhat intelligent do not buy anything from this company SCAM!
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March 2023 by 三浦英世
These guys are great. I don't get the other reviews. Maybe they got unlucky but my order for Privateer 1LB bag was awesome. Had a little delay in shipping but only a day or two. And the price was very fair.
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March 2023 by samuel hall
I placed an order with BNB Tobacco on 2/9/23 and received a confirmation of my order almost immediately. I read the reviews afterwards and have to be honest, I was pretty nervous. The next day I received an email stating that the items I had ordered were not in stock and on back order. I sent a message to them through their website and it only took about two hours for them to respond with a tracking number and notifying me that my order had shipped out that day which was on 2/10/23. I received my package today on Monday (2/13/23) through priority shipping. Everything came in perfect condition/quality. I think they may have a automatic reply in place still through email because of COVID and all of the shipping/stock issues that have occurred in the recent past. I am very pleased with BNB and my experience with them as a first time customer. Prices are great and fast shipping so no complaints. A lot of businesses in the past couple years have experienced issues so I don't believe it's isolated to just this company.
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February 2023 by John Frasca
Great deal on great products.Nuff said!! Also when I call I’m greeted with courtesy and knowledge of items in stock and offered possible alternatives.They have never disappointed me in any way. I’ve been using BnB for a few years now and have received my order in a reasonable amount of time but sometimes I wish it could be sooner. I know that once it leaves the store they have no control over the time it takes for the carrier to complete the delivery.You have a customer for life!!Thank youJohn
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December 2022 by Melissa Ward
I would give zero stars if that were an option. I placed an order 3 months ago .. never received the order nor a refund. I've now called 5 times and have been told they'll have a supervisor return my call yet still NO call. Do yourself a favor and do NOT do business with this company!
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November 2022 by JF Vincent
Ordered on a Sunday, shipped on the Monday and arrived in Canada the following week. Packaged well, discreet, no taxes or duties to pay. Best prices around.
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October 2022 by D Fit
This company is a Fraud! They said the products were not in stock and asked if I wanted to cancel the order, of course I told them to cancel and they turn around and charge my account anyway. Don't deal with them they don't answer the messages sent and when you call they just sit there like a robot and say the same thing over and over again. I put in a dispute with my bank over this company and I'm not done with exposing their fraud!
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October 2022 by boubon threefiftyseven
Outstanding quality. Fresh products delivered in a timely manner. Great selection. Love shopping online at BNB Tobacco. Glad they exist. Many cigar/tobacco shops by me have gone out of business since the pandemic. Support independently owned businesses.
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October 2022 by Eric Martin
This place has horrible customer service. Ordered flavored cigars from them and all I've received is an email saying to be patient on my order being shipped. This will be the first and last time I order from this place.
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August 2022 by Preferred Audio
Everything in stock on website. Then you place order to find out days later its not in stock. Happened to me 2 out of 3 orders I placed over 2 months. Don't put in website in stock and make it look like item can ship next business day just to make a sale. Gives bad reviews and u will move on to one of the other 100 online cigars distributors
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August 2022 by koty trudell
Every time I order from these guys it's on time and exactly what I ordered. I honestly love ordering from here. The selection of cigars and tobacco is overwhelming but is always on point!
