“In January we needed to replace the solid door to our laundry/AC utility room in order to pass inspection. The requirement was to have a door with ventilation slots so the system can properly breathe. We first tried Lowe’s and Home Depot, but those types of doors aren’t readily available and usually need to be customized, so we were referred to TART.
My husband went to the store and explained exactly what we needed. Shannon Mundy was the associate assisting him. She provided a brochure, my husband brought it home, and after reviewing the options together we quickly decided which door we wanted and placed the order.
Unfortunately, the communication throughout the process was very frustrating. My husband had to email and call multiple times just to try to confirm whether the order had been processed. It was extremely difficult to get a response, and we rarely received calls or emails back. As time went on, we had no clear updates on the status of the order.
Now it’s March 9, and we still hadn’t heard anything. My husband called again yesterday and only then were we told that the door had already arrived. The timeline was also much longer than what was originally suggested, so the lack of communication made the entire process unnecessarily stressful.
That said, when I personally went to pick up the door today, the experience was very different. Linda (I believe, sitting all the way to the right) greeted me right away and was extremely friendly, positive, and helpful. She helped me find what I was looking for, then found the order, provided the receipt, and helped coordinate everything. Another gentleman also helped fully load the door into my car, which I truly appreciated.
This place clearly has a great team and offers products that are difficult to find elsewhere. Because of the helpful staff during pickup and the fact that they had exactly what we needed, I’m giving four stars. However, the communication during the ordering process could definitely be improved, as it made what should have been a simple purchase much more frustrating than necessary.”
“Great people, Justin and Pia took lots of time to work with me and answer questions going out of their way to assist. Will definitely use them for my builds and efforts!”
“I had never visited TW Perry before, but after an unfortunate falling out with our contractor, I went there hoping to find a solution to the problems their poor handling had created. Before heading to TWP, I did my homework—researching the materials we needed and learning how to build the item ourselves.
From the moment I arrived, every single person I interacted with treated me with genuine kindness. No one made me feel inexperienced or bothersome for asking questions. Instead, each staff member showed respect, patience, and a sincere interest in helping me accomplish my goal. This level of professionalism was a stark contrast to the treatment my husband and I received from our contractor, who often spoke down to us, dismissed our ideas, and attempted to justify their own errors—even though we had clearly communicated our specific desires well before the project began.
During my visit, I interacted with several team members across multiple areas: within the bays, the warehouse, the wood yard, and in the retail store. Not once did anyone make me feel out of place—no judgment, no condescension. Every question I asked was answered thoughtfully, and I was treated like a valued and capable customer. Unfortunately, this was the complete opposite of how our contractor had approached us throughout our project.
While I was looking for alternatives to fix the issue at hand, Josh—a TWP representative—approached me to offer assistance. At first, I was hesitant to explain everything, not wanting to impose, but Josh listened attentively and understood the problem immediately. Not only did he validate my concerns, he offered practical, knowledgeable guidance to help me resolve the problem and prevent any future complications. His support, expertise, and creativity were truly exceptional, and he even provided additional ideas I hadn’t considered.
I was so impressed by the entire TWP team—and by Josh in particular—that I felt compelled to share my experience and encourage others to visit TWP. I will absolutely be returning and already look forward to future projects using TWP.”
6:00 AM - 9:00 PM
1390 Russell Branch Pkwy SE, Leesburg
Building Materials
“AJ was super helpful! Came looking for a particular item that might not even exist in the garden area, and he showed us the closest thing and gave ideas for creative fixes. Thank you!”
“Hard to figure out how to rate a place like this. They're unassuming and "quietly professional". I've been there several times as a contractor and homeowner. Most recently they helped correct a highly over-engineered set of structural posts. After speaking to my architect, she agreed the engineer was in the wrong. They just saved me money and complexity.”
7:30AM - 4:30PM
22820 Indian Creek Dr, Sterling
Building Materials
“Let’s get it Lansing & great work from Alfa Design and Build! My rep Heather Price & Rich Garrett have been the tag team champs leading the way with innovative direction & top tier quality leadership to get our jobs satisfied from inception to completion. Bravo ?
Heather is my go to for the majority of my needs and I’m super happy with her strength to move up from the each level of the company. Knowing what she is talking about and actually doing it makes her the best of the best.
I have been in the storm restoration industry since 2014. Alfa started a new siding branch in April 2024 with me at the head of operations. We have done over a million in sales our first 7 months & this is largely attributed to the Team @ Lansing building products in Sterling. Smooth sailing!
Lansing offers timely responses, an ability to import products from other branches, and organizational professionalism has made me a fan to stay away from other suppliers, as long as we can keep winning with Lansing at the highest honors.
I have a lot on my plate as the director of soon to be two states MD and VA, but this squad at Lansing has really helped to ease the work load by making me feel happy about who and where I do business with!
All of the staff is great to work with and the wait times for rush orders or missing parts is less time than other places that claim it is as easy as “abc”
Dan Hardy is running one heck of an operation & I am proud to work on becoming one of the top producers of 2025 by learning about more products to create even more volume in the years to come. Here comes the boom! ?”
“They should change their name from fastenal to fastensome. I’ve been 4 times recently for some moderately difficult items, and they had nothing. The big box stores did. How does that occcur?”
6:30AM - 4:30PM
3933 Avion Park Ct B114, Chantilly
Building Materials
“I Have been going there for years and very pleased with their service. Treat customers very well and all around friendly demeanor. Anytime they are out of something they make sure I know it'll be available on x date or make arrangements to get it from their other branch. They also have good prices, especially considering their products are not sold very many places.”
“I recently had the pleasure of working with Cosentino, and I cannot say enough about their exceptional customer service! From the moment I walked through the doors, I was greeted warmly by their team, who made me feel valued and appreciated.
The staff’s professionalism and knowledge were truly impressive. They patiently walked me through their wide selection of high-quality granite and stone options, taking the time to understand my vision and offer expert advice tailored to my project. No question was too small, and their attention to detail was second to none.
What truly stood out was their willingness to go the extra mile. They provided timely updates, worked around my schedule for measurements and installation, and ensured that every step of the process was seamless and stress-free. The craftsmanship of the finished product exceeded my expectations—my countertops are now the centerpiece of my home!
If you’re looking for a company that genuinely cares about its customers and delivers top-notch products, look no further than Cosentino. Their dedication to excellence and customer satisfaction sets them apart. Highly recommended!”
“My visit was after 8 pm, so this place was not busy and offered plenty of parking spaces. As always, my shopping stop was quick, knowing what I wanted and the location of the item in the store helped by searching the store online ahead of time. This is a friendly place to shop. Much appreciated.”
“Indiana Floor Sterling replaced the carpet on my upper level. The quality of work and materials were amazing. The installers were professional and treated my furniture with care while working. I will definitely be a repeat customer.”