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September 2023 by Aaron T.
It's unfortunate that I give this review because it is not a reflection of Carpet Decor's product, but their service. In short, my wife returned home after visiting the store today. Rather than telling me what carpet she found, she told me about how the salesman kept looking her up and down and said "how lucky your husband must be with a body like that." It should go without saying that this is not appropriate behavior, but clearly some people still haven't learned. When I asked her if she mentioned it to the manager, she said he was the manager. So, if sexual harassment is your thing, then Carpet Decor is your place. Otherwise, I do not recommend this store and I hope no one else has this experience.
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August 2023 by Book Worm
My experience with carpet decor working with Davidscompany was awful. His company was hired to install lighting redo a bathroom and do some flooring. When I noticed his crew wasn't treating my home properly I immediately notified him and he got defensive saying it didn't matter because he was giving us such a great deal he was losing money . Which was very unprofessional in my opinion. His company was hired to install a shower that was smaller then what we discussed they gashed my hard wood installed the shower door backwards damaged my baseboards, repainted the ceiling with trim paint and scuffed up freshly painted walls they also incorrectly installed a light dimmer so when you push it up it gets dark and down makes it bright. We have David's company the opportunity to fix the issue and they failed to do so. I would like to add that the lighting they installed failed and I had to hire an electrician to come out today who said the wiring David's company installed was faulty and I had to pay to have the lighting wires redone. I would like to add an addendum to this post that I just had a massive leak in my ceiling due to faulty plumbing from the bathroom David's company reinstalled. I hired a plumber who said they installed the toilet incorrectly which caused major damage. I contacted David to pay me back for this and the electric bill from his companies faulty work and so far he has not responded. Hopefully I can post back that he does and he makes right on his companies mistakes. As I was writing another review I realized I never followed up on this one. Unfortunately I can't report back any good business practices in my opinion. He sent me a shady written contract for me to take down this review and not to talk about his bad service to ANYONE else for a few hundred dollars back. I declined I would be more then happy to take down the review for a refund but I will still verbally not recommend him to friends and family.
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September 2022 by Noble S.
I would not recommend this company to anyone for anything. They provided the worst customer experience. David tried to justify cheaper materials and quality of work saying he gave us a great deal. We hired this company to install carpeting on two levels of our home. Redo our master bathroom and install a large walk-in shower and tile the floors. LVP flooring was installed on the 3rd level. We were supposed to only have porcelain tile installed in our bathroom and half the job was completed with ceramic tile instead. The shower doors was installed backwards evident by the stickers on the doors. Lighting was done in the kitchen which needed an electrician to come out and correct after our lights stopped working. We had a leak from the master bathroom due to incorrect installation of the toilet not accounting for the new flooring as well as they did not install a new wax ring. This lead to the leak on the ceiling below needing to be fixed from being newly painted. He was extremely rude to my wife when contacted about the faulty work. The owner David asked for an opportunity to come and fix any issues which were granted and was not fixed across the board. They installed a shower basin smaller than agreed upon as well and lied saying no other side options are available. The carpeting is coming up in multiple places throughout our home and we've lived here less than 6 months. They made an absolute need of our home. Drank the bottles of waters out of our fridge which David was kind enough to replace. Then his workers drank the new case of water. With so many other options of companies to use, save yourself the headache and money from this company and their terrible business practices!
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September 2022 by Rachel Dubin-Smith
My experience working with Davids company was awful. His company was hired to install lighting redo a bathroom and do some flooring. When I noticed his crew wasn't treating my home properly I immediately notified him and he got defensive saying it didn't matter because he was giving us such a great deal he was losing money . Which was very unprofessional in my opinion. His company was hired to install a shower that was smaller then what we discussed they gashed my hard wood installed the shower door backwards damaged my baseboards, repainted the ceiling with trim paint and scuffed up freshly painted walls they also incorrectly installed a light dimmer so when you push it up it gets dark and down makes it bright. We have David's company the opportunity to fix the issue and they failed to do so. I would like to add that the lighting they installed failed and I had to hire an electrician to come out today who said the wiring David's company installed was faulty and I had to pay to have the lighting wires redone. I would like to add an addendum to this post that I just had a massive leak in my ceiling due to faulty plumbing from the bathroom David's company reinstalled. I hired a plumber who said they installed the toilet incorrectly which caused major damage. I contacted David to pay me back for this and the electric bill from his companies faulty work and so far he has not responded. Hopefully I can post back that he does and he makes right on his companies mistakes.
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May 2022 by Kyle A.
Carpet Decor came through for me with quality product for my very challenging needs and within our important timeline.
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September 2021 by Maryvance M.
I needed to have 2 levels of my home completely carpeted, so I went to Carpet Decor. I consulted with David. He was very helpful, bringing samples to my home when he came to measure, which very much helped me decide. The process was very smooth and in less than 2 weeks my carpet had arrived and installation was scheduled for the same week. A large crew arrived to install. They worked professionally and efficiently. Everything was completed to my satisfaction much more quickly than I expected. About a half hour after the crew left, David arrived to inspect and make sure I was satisfied. I like to patronize local small businesses. I was very happy that I hired Carpet Decor.
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September 2021 by James M.
Do not recommend. The constant price haggling with David is not worth it. We agreed to a price over the phone after I provided him the number of steps for a runner. When he visited the house, he said I didn't factor in the risers...which "doubles the price" apparently. After he came down on the price again I said be here tomorrow and I'll pay you half up front in cash. The next day he showed up but before his guy finished the job he asked for the remaining balance and said I owed more because I underpaid him the first half (in cash). Stay away from this shady business.
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August 2021 by Shaunak A
Polite and attentive folks. Provided good objective inputs. No pressure to buy.
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May 2021 by Andrew P.
We hired Carpet Decor to install new carpet on the top floor of our home and faux wood flooring in our basement. Both installations were done well and we were very happy with the results. The owner, David, was a pleasure to work with. He is an honest man who gave us a fair deal and good recommendations on selecting the carpet and padding. They offer a lifetime warranty on the installation labor which is a nice plus. I can definitely recommend these guys if you're looking for new flooring.
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April 2021 by Jeff Kaczmarczyk
We recently had all of our carpeting redone in our house. Crew executed the job flawlessly and finished earlier than expected. New carpet looks beautiful.
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April 2021 by Mujeeb Kabir
I recently hired David/his crew to install wood flooring on my stairs. I have to admit, the job was done flawlessly. David made sure the job gets done right away. David is an honest man, he tells you the ins and outs of the project that you want to get done. The prices are very reasonable and just working with David is very pleasant. He makes you feel very comfortable, answers all the questions, doesn't rush you and doesn't make you feel like you're dealing with a salesperson!! I will definitely recommend him for anything you need to get done! I'll also be returning to get more work done in the near future! Thank you Daoud jaan for all your help!
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March 2021 by Jessa L.
David and the crew at Carpet Decor were great. Called David on Monday and he came out that day to check on the repairs we needed - a transition piece on the floor, water damage on the ceiling, some busted up drywall, and a non-working bathroom fan. Three days later, everything is fixed to perfection. David is attentive, courteous, and knowledgeable. Highly recommend.
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March 2021 by Pari Shah
David and his team are excellent at getting the job done and on a timely manner. What I appreciate most is he is upfront and honest about all details. No hidden costs or surprises. Quality of his work is also excellent. Highly recommend!
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March 2021 by Suzanne E.
Omg phenomenal service. Professional and knowledgeable all the way. I called Wednesday around noon. Had my carpet installed the next day at 2:00. Exceptional workmanship. This is a top notch business. It was our pleasure working with David and his team. Thank you again.
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November 2020 by CNB NBock
absolutely fantastic experience! very professional and helpful sales team and the installers were top notch, as well we couldn’t be more appreciative to David and his teams.
