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August 2024 by Pedro Sorto
This is my go-to home depot. The staff is very helpful and the store itself is very well maintained. I highly recommend getting the app to find item locations to save on them.
I mainly come in for lumber and 5gal water refills and they are always well stocked.
I also prefer the layout of this store compared to others, such as the Fairfax or Leesburg locations.
Their are 4 self check out lanes and physical credit card is required.
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August 2024 by José a Alfaro
Many products for the home
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August 2024 by Conrad
Decent hardware store with some good plant and tree sales at the end of the season
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July 2024 by Brian Aabel
No hassle returns.
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June 2024 by Mydeen Yussouf
This one time we had a not-so-pleasant experience with a chain saw rental. Other than that it’s usually ok.
Update 06/07/24: This location as well as a few around sell hundreds of RYOBI products. But RYOBI has the worst after sales service. Not to mention the poor product quality. Just after one season my 40v lawn mower won't start. To reach RYOBI customer support was painful. They usually have a couple of hours wait time. Sure they have call back facility but if you miss the call its another half day. Email may be an option which I have not experimented afraid of much longer delays. Service under warranty is a nightmare. For a brand serving such a huge market in Ashburn area with multiple stores, their service locations are far and few. And every RYOBI service location has its own rules as to what they repair. The closest service location to Ashburn for battery operated lawn mower is about an hour away neatly tucked in WV. So be prepared to take half a day off from work to drop off. And save the other half for pick-up. Such poor warranty service is partly Home Depots fault and definitely reflects bad on the store as they stock and sell hundreds of RYOBI products.
On the other hand I had a similar problem with my power washer (Sun Joe) - won't start. They asked me to try a few things during my chat online which failed to rectify the machine upon which they sent me a brand new replacement. Now, that's exemplary of standing behing your product. Not RYOBI's poor support / service. And by selling such products HomeDepot is doing a disservice to the customers of this locality.
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June 2024 by Sangar Rahimi
Go and see Shela in appliances section. She is the best. She’ll take her time to listen and answer all your questions.
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June 2024 by DUANE BRAGG
Title: Stellar Service Experience at Home Depot Ashburn VA
My recent visit to Sahar Home Depot was made truly remarkable by the exceptional assistance provided by Susan, Fatou, Sahar, and Keith. I came in seeking help with measurements for curtain hooks, and they exceeded my expectations in every way possible.
From the moment I stepped into the store, their polite and welcoming demeanor set the tone for a fantastic customer service experience. Susan, Fatou, Sahar, and Keith went above and beyond to ensure that I found exactly what I needed. They patiently guided me through the process, taking the time to explain different options and ensure I had the correct measurements.
Their extensive knowledge of the products and their willingness to assist me in finding the perfect solution for my needs was truly impressive. Despite the busy nature of the store, they remained focused on providing personalized assistance, ensuring that I received the attention I needed.
What stood out the most during my interaction with them was their genuine commitment to customer satisfaction. They listened attentively to my requirements and offered valuable insights and recommendations that greatly assisted me in making informed decisions.
Overall, my experience at Sahar Home Depot was elevated by the exceptional service provided by Susan, Fatou, Sahar, and Keith. Their politeness, helpfulness, and patience exemplify the highest standards of customer service. I would not hesitate to return to Sahar Home Depot for future purchases, knowing that I will receive outstanding assistance from these dedicated individuals. Susan, Fatou, Sahar, and Keith are truly assets to the store, and their commitment to excellence deserves recognition.
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June 2024 by Mauricio Hernandez
Bad attention in the electrical area by an employee ?
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May 2024 by Taeho Noh
My online order for deck resurfacing project had multiple issues - missing, damaged and incorrect items. However, assistant store ops manager Felipe Castaneda addressed and resolved issues quickly and correctly to my satisfaction. It shows how committed they are to make good for total customer satisfaction. Thanks again for Felipe and everyone else involved in handling of my orders & issues!
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May 2024 by Nancy Nugent
Hands down best experience at the Ashburn Home Depot solely due to the dedication and expert customer service from the Manager Philip and Omar!!! They went above and beyond to make sure I was able to get the product I needed and into my car. Thank you guys you are fantastic!!
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May 2024 by Mindy Padworski
I cannot say enough good things about this location. Samira and Fatou at the customer service desk were so helpful and patient. They really tried to move mountains to get me what I needed. Alex, the store manager, helped me load an entire six piece patio set into my SUV— even going as far as breaking down boxes to make it all fit. When I had to come back to the store due to pieces left behind, he even offered a coupon and was waiting AT THE DOOR to give me my items. The customer service I received today was above and beyond. I have never had a shopping experience like this and you can bet you bottom dollar I’ll be back!
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May 2024 by Maegan Ruvolo
Shout out to employee, Ben who helped me out today at windows. Ben went above and beyond in customer service, and truly made it a great experience at The Home Depot. Very kind, knowledgeable and helpful. Thanks, Ben!
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April 2024 by Donald Simmons
This is one of the few home depots that offers tool rentals!
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April 2024 by Jason Partridge
Great selection
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April 2024 by N RC
Good store friendly staff for the most part.
