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July 2025 by Greg Focker
Recently hit this location for some fencing, barbed wire, and a new he-shed. Steve/Stephen did a great job guiding me in the right direction with my needs for this project. My son and Drew (my daughter's boyfriend) are going to love our new man cave -- Drew may never want to leave after he sees it! Only thing we forgot is an outdoor lock. See you soon Steve!
I love you,
greg
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July 2025 by LB Johnson
I wanted to take a moment to commend Leighanne, the store manager, for providing customer service that went far above and beyond my expectations. I had ordered a covered trashcan with wheels online, but unfortunately, it arrived without the lid. When I called the store to report the issue, Leighanne informed me that a replacement delivery couldn’t be arranged for that day.(and the replacement trash can did not have lids either).
However, she didn’t stop there. Instead, Leighanne offered—entirely on her own time and after her regular work hours—to personally deliver the replacement trashcan (an upgraded version) to ensure the issue was resolved quickly.
While I certainly wouldn’t expect any manager to routinely go to such lengths, the fact that Leighanne did this, speaks volumes about her dedication to customer satisfaction and her exceptional character.
Her actions exemplify outstanding customer service and genuine care. This experience not only resolved my immediate concern but also left a lasting impression. It’s service like this that turns a one-time shopper into a loyal, returning customer.
Thank you, Leighanne, for your incredible support—you truly blew me away!
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July 2025 by Michael Woods
First let say great customer service. I know a lot of times I write my thoughts/reviews I forget not on purpose to mention the people that work in these establishments. They make it happen.
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June 2025 by Christopher Gregg
Nice selection and very helpful staff
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August 2024 by Pedro Sorto
This is my go-to home depot. The staff is very helpful and the store itself is very well maintained. I highly recommend getting the app to find item locations to save on them.
I mainly come in for lumber and 5gal water refills and they are always well stocked.
I also prefer the layout of this store compared to others, such as the Fairfax or Leesburg locations.
Their are 4 self check out lanes and physical credit card is required.
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August 2024 by José a Alfaro
Many products for the home
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August 2024 by Conrad
Decent hardware store with some good plant and tree sales at the end of the season
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July 2024 by Brian Aabel
No hassle returns.
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June 2024 by Mydeen Yussouf
This one time we had a not-so-pleasant experience with a chain saw rental. Other than that it’s usually ok.
Update 06/07/24: This location as well as a few around sell hundreds of RYOBI products. But RYOBI has the worst after sales service. Not to mention the poor product quality. Just after one season my 40v lawn mower won't start. To reach RYOBI customer support was painful. They usually have a couple of hours wait time. Sure they have call back facility but if you miss the call its another half day. Email may be an option which I have not experimented afraid of much longer delays. Service under warranty is a nightmare. For a brand serving such a huge market in Ashburn area with multiple stores, their service locations are far and few. And every RYOBI service location has its own rules as to what they repair. The closest service location to Ashburn for battery operated lawn mower is about an hour away neatly tucked in WV. So be prepared to take half a day off from work to drop off. And save the other half for pick-up. Such poor warranty service is partly Home Depots fault and definitely reflects bad on the store as they stock and sell hundreds of RYOBI products.
On the other hand I had a similar problem with my power washer (Sun Joe) - won't start. They asked me to try a few things during my chat online which failed to rectify the machine upon which they sent me a brand new replacement. Now, that's exemplary of standing behing your product. Not RYOBI's poor support / service. And by selling such products HomeDepot is doing a disservice to the customers of this locality.
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June 2024 by Sangar Rahimi
Go and see Shela in appliances section. She is the best. She’ll take her time to listen and answer all your questions.
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June 2024 by DUANE BRAGG
Title: Stellar Service Experience at Home Depot Ashburn VA
My recent visit to Sahar Home Depot was made truly remarkable by the exceptional assistance provided by Susan, Fatou, Sahar, and Keith. I came in seeking help with measurements for curtain hooks, and they exceeded my expectations in every way possible.
From the moment I stepped into the store, their polite and welcoming demeanor set the tone for a fantastic customer service experience. Susan, Fatou, Sahar, and Keith went above and beyond to ensure that I found exactly what I needed. They patiently guided me through the process, taking the time to explain different options and ensure I had the correct measurements.
Their extensive knowledge of the products and their willingness to assist me in finding the perfect solution for my needs was truly impressive. Despite the busy nature of the store, they remained focused on providing personalized assistance, ensuring that I received the attention I needed.
What stood out the most during my interaction with them was their genuine commitment to customer satisfaction. They listened attentively to my requirements and offered valuable insights and recommendations that greatly assisted me in making informed decisions.
Overall, my experience at Sahar Home Depot was elevated by the exceptional service provided by Susan, Fatou, Sahar, and Keith. Their politeness, helpfulness, and patience exemplify the highest standards of customer service. I would not hesitate to return to Sahar Home Depot for future purchases, knowing that I will receive outstanding assistance from these dedicated individuals. Susan, Fatou, Sahar, and Keith are truly assets to the store, and their commitment to excellence deserves recognition.
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June 2024 by Mauricio Hernandez
Bad attention in the electrical area by an employee ?
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May 2024 by Maegan Ruvolo
Shout out to employee, Ben who helped me out today at windows. Ben went above and beyond in customer service, and truly made it a great experience at The Home Depot. Very kind, knowledgeable and helpful. Thanks, Ben!
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May 2024 by Taeho Noh
My online order for deck resurfacing project had multiple issues - missing, damaged and incorrect items. However, assistant store ops manager Felipe Castaneda addressed and resolved issues quickly and correctly to my satisfaction. It shows how committed they are to make good for total customer satisfaction. Thanks again for Felipe and everyone else involved in handling of my orders & issues!
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May 2024 by Nancy Nugent
Hands down best experience at the Ashburn Home Depot solely due to the dedication and expert customer service from the Manager Philip and Omar!!! They went above and beyond to make sure I was able to get the product I needed and into my car. Thank you guys you are fantastic!!
