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January 2024 by NANCY Johnson
Keith, Steve and Kim are GREAT! I have been a client for close to 30 years! My daughter is now a client too thanks to Kim. Kim was able to get her a great auto policy which saved her $$$. While the dealership dragged. Kim stayed with us and everything came together.
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January 2024 by Jan M
Great service have been a customer for 35+ years
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October 2023 by Peter Boyd
Steve is great. I find them highly knowledgeable and personable. They communicate well and keep me informed at all times. They constantly look for ways to save me money and time without me asking. I highly recommend and Steve has been great.
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August 2023 by Stephannie Wood
Keith's office is always available and goes above and beyond. I know any problem I bring to them will be handled correctly and as quickly as possible. I wholeheartedly recommend them for all insurance needs!
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August 2023 by Jon Simons
Keith and his team at One Loudoun provide excellent and timely service. Keith makes sure that we have the insurance coverage we need at the best price.
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August 2023 by Tashina
Steve Grimm really has been great. He found solutions to complex issues and is always looking to give us the best coverage.
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January 2023 by THOMAS VALERA
I bought three policies from Steven, he was easy to work with and got a great rate after I shopped around.
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January 2023 by Joe B
Been with this insurance team for over 30 years. They have protected our home, farm, cars and business providing our insurance services and support through so many different situations, helping keep our costs down and making sure we got all the discounts we are eligible for. This has been a service to our large family as well. Recommend this team they always helped us when we needed it and highly recommend them.
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December 2022 by Tanessa Groah
Keith, Steven and Kim are outstanding in their support and response to our questions and concerns..extremely knowledgeable and responsive! We have been clients for over 20 years and the service that we have received has remained the same..Excellent, friendly..and professional. Thank You very much to a phenomenal team! We feel extremely fortunate to have had such a wonderful experience all these years.Thank You!
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December 2022 by Larissa Geisbert
I have had a wonderful experience with Kim at this location. She was extremely helpful and efficient to provide me car insurance.
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December 2022 by Robert Custer
It is always nice to have friendly, professional people to help you promptly handle your most important affairs. Great job and many thanks to you and your team!
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November 2022 by Michael Blivess
Keith and Steven provide great service by both being very responsive to my questions and requests but also assisting me to identify my needs. They are true professionals.
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July 2022 by DANNY CAMACHO
I have been a client of Keith for over 20 years and I wouldn’t change him for anything. Always Excellent service and great support. Steven and the staff complete a great team.
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December 2021 by Diane L.
I selected Keith's agency for my car insurance when I moved to Virginia 3 years ago. Mostly because I shopped around and they provided a pretty competitive rate and had an office nearby in case I ever needed to go in and speak with someone. In those 3 years, I have been in two accidents - one where I was at fault and one the other driver was at fault, and bought a new car. Every interaction with Keith and Steven has been excellent and I have always felt taken care of. Recently I purchased a new home and was shopping around for homeowners insurance. Steven provided me with a quote that was in the middle of all of the other quotes I had gotten. I considered going with a different company but decided that I really had liked the care I had received from Keith's agency for my auto policy so it would probably be worth a little extra to bundle. I'm so glad I did! My lender did not communicate to State Farm that my closing had been delayed until a few days before my new closing date and needed updated documents ASAP. Keith and Steven rushed to get everything sorted and the whole policy change situation fixed so that my closing would not be further delayed because of this communication error. All this and I've never actually had to go into their office (which is in a very convenient location) because they are great at communicating everything I've needed over the phone. I would highly recommend!
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May 2021 by Susan Knobl
I have been with State Farm since 1975, and specifically with Keith Florczyk since 2002 when my first State Farm agent retired. Both he and Steven Grimm have provided outstanding service for the many policies I hold - auto, home, liability and personal articles. Both are without doubt two of the very best insurance agents with whom I have ever worked. They are not only knowledgeable, competent and professional, but they work to provide the best coverage designed for your needs.A few months ago, I was in a serious car accident where my Honda Accord was totaled by a truck driver who ran a red light. I had some questions with the amount authorized for a rental vehicle. Keith explained the claims agent had misinterpreted company policy and he immediately initiated a conference call with that agent. He stayed on the line until the issue was resolved.I feel lucky to have such caring people who even go the extra mile by sending birthday and holiday cards. If you want to work with folks who explain things carefully and always make you feel good, this is the team you need to work with!
