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November 2023 by jon shank
Couldn’t agree more. This place is one of the worst run gyms I’ve ever seen. Management is non existent and does nothing w MULTIPLE members make the same complaints. Employees sitting on phones. Dirty, broken equipment, people barefoot or in shower shoes in weight room and stretching areas. Weights are never returned and teenagers socializing and destroying equipment. I have personally complained to 3 managers who come and go and do nothing. Every employee should be fired for their lack of interest and work ethic.
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November 2023 by Wakeya Henry
When this signature club was newly opened it was great. They had a great cleaning staff and the machines stayed clean. The air even seem cleaned. So I decided to pay a little extra and drive a little farther to join this gym. Three years later, the place has gone down and I don’t see any improvements even after bringing issues to the attention of the managers. Not only is the gym unkept with dirty restrooms and equipment, the filters are clogged with dust. We all know what dust is made of. On a couple of occasions I asked two different managers if they would have the vents cleaned and how it’s bad to breathe in the particles. Well, it’s 4 months later and all 4 vents are still clogged. I stopped frequenting this gym and am looking elsewhere which is too bad.
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November 2023 by Jonathon Baggett
Clean, decent equipment, but there are several issues. They are closing the pool, closing kids corner, sauna has been closed for months, zero Hit classes even though they have the studio for it, and paid towel service. It is expensive considering so many things are closed/not available and the price has not decreased to reflect the change in ammenities.
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November 2023 by Gargi Banjara
Their pool is closed permanently, sauna seems to be temporarily unavailable every day. Their fitness classes are canceled most of the time. One of the reasons I joined LA fitness was for these extra amenities.
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September 2023 by Banibrata kar
They closed down the swimming pool, spa and sauna closed indefinitely!! This was supposed to be a “Signature” club!! I wonder what the fine prints would be there in the membership clauses, which can let them continue to charge same rates while unilaterally closing down facilities!!!
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August 2023 by Tom Pavelko
Hands down the worst gym I’ve ever been a member of. Staff could care less about members. One female staffer, Pat, is the rudest customer service person I’ve ever encountered. I cannot believe she speaks to members like she does and still has a job. Place is filthy too. Equipment stays broken for months at a time. Don’t bother reporting it as it won’t make its way up to who needs to hear it. Seriously stay away from this place.
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August 2023 by Sherief Beshara
Pay for this membership if you wanna get ripped off. All their treadmills are always broken, the sauna is always broken, you pay for things that basically do not exist(broken). Their memberships have so much fine print. I had guest privileges and they interrogated my wife everytime I brought her in as a guest! Took her picture like 7 different times. It was such a tedious process. This place is not worth the monthly membership. Go somewhere else if you want value and honesty.
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August 2023 by Copper Media corporation
If i could 0 stars i would. A bunch of rude and weird teenagers hoarded around machines with 20 minute wait time for even a dumbbell. The machines are dirty and just the whole vibe is off. I hate going to this gym and i will be ending my membership this month. Hope it helps someone looking to waste their money here.
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August 2023 by Khaled S.
No words can describe the disaster this gym has become. Its sad, this was a great gym when it first opened. Now it is literally managed and ran by teenagers. Not only is it unsafe for 30-40 15 year olds to be running around and shoving and goofing off near free weights while we are trying to get a workout in, its turned to a highschooler gym at 430 pm. Don't take my word for it. Go in between 4-6 PM and see for yourself. Oh on top of all this, nothing ever works, machines have been down for months, Bathrooms are filthy, no paper towels, no cleaning ever done. Bonus. They are now closing the pool permanently lol
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August 2023 by Igor Petrovich
A huge number of the weights and machines have the numbers peeled off so you can't even tell how much you are lifting. The dumbbell racks are also missing stickers so people just randomly put weights back out of order. It's a simple thing but should be done. The pool is now also closed so there is less value for your $$.
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June 2023 by Lisa Carpenter
This place was decent when I first started going, but since then it has quickly gone downhill. There are so many teenagers you can barely use the equipment. They are left to literally run and yell around the squat racks while people attempt to workout. If you do get a machine, the floor around it is filthy. It is beyond me how the management could turn such a blind eye to what is clearly a major safety concern. Paying almost $50 a month to be surrounded by unsupervised 12 year olds is a sham, and I’ll be looking for something else as soon as possible.
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June 2023 by S W
Would be a great gym if it wasn’t a teen social hangout. Machines are being used as couches to sit and talk or laying down looking at phones. Kids standing around talking and making TikTok’s while some people are actually trying to just work out and go home. For a signature gym this is pathetic. Management should really do something about LOITERING.UPDATE: Adding a photo of the locker room that continue to show the lack of care this gym has for its members. Is this not a signature gym? How is this acceptable or even possible. At $50 a month this is disgusting. At this point just join a planet fitness because it’s cleaner than this. Paying for a signature club membership should come with all the perks of cleanliness, working machines, and an overall great experience every time you walk in. I would avoid this gym at all costs because out of all the reviews on this page they are all the same complaints made over and over by different people at different times since it’s opening. They Refuse to fix things that should not even be an issue.Teen social hangout - nothing being done about loitering, kids unattended by their parents.Filthy- Napkins and trash everywhere, dirty towels over flowing in the locker rooms, lockers not being cleaned out, dirty showers & whirl poolMaintenance- constantly broken machines & saunaPlease fix these issues or change the name of the gym. This is not a signature gym!
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June 2023 by Valrie W.
I visited the Sterling location and they asked me to either take a pic or show ID to enter even though my App granted me access. I of course declined to show an ID and take a pic. I waited around and didn't see the attendant asked anyone else for any form of ID. I will not be back.
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June 2023 by Raj Etta
This is a new location started just before the pandemic. It was all good till middle of last year, when more people started using and customer service and facilities started going down the wire.Ex: Sauna was down for more than month not too long ago. It is again down for 3 weeks now. Mgmt doesn't even bother to give any ETA when asked.
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May 2023 by Rye M.
This place has gone downhill since the golds closed. Hoard of teens usually occupy the machines and you have to wait a good amount of time. Machines more often than not broken and the wear of just about everything is noticeable compared to just a few years ago. If you go at the right time when not crowded it is pretty good despite the small size. I'm indifferent at this point..
