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October 2023 by Patina C.
I live super close to this location and come here often for plants. However, on this particular day I just needed two small pieces of wood for my planters, to raise the new mums I bought. A very nice man directed me to the wood aisle and told me that there is a clearance section of wood that has previously been cut and they try to get rid of. He encouraged me to check it out. He even took the time to walk with me over there. We saw a slab of wood that seemed perfect in thickness but just needed to be cut into blocks. He took me to another employee that was in charge of the wood section who seemed clueless. I immediately got nervous as this man said that there was a minimum amount he was able to cut and that we would need to head over to the cut it yourself center/mobile station to saw it. I'm not sure if the saw blade was just dull or what, but this guy was struggling to cut it, not to mention walking down the aisles he was swinging it around almost hitting other customers. I even had to help him lift in onto the station because he wasn't sure how to lay it in correctly. I began to get embarrassed standing there anxiously waiting, also thinking to myself I could probably just do it myself a lot quicker and wanted to avoid a potential accident. Ultimately I asked him to stop as I grew impatient and picked two blocks myself that ended up being $10 each. They were square rosettes. I felt bad but I was ina rush. My husband was annoyed because I could've saved us money by using the original clearance piece of wood especially because I didn't need much of it. Lesson learned, wait for my husband before going to Home Depot for DIY items but my blocks did the trick and I'm proud of myself for figuring out a quick fix.
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August 2023 by Matt S.
If you're looking to rent a Penske truck through this Home Depot, don't. Go elsewhere for either Penske or Uhaul. The workers at the truck rental counter are clueless and have no clue what they're talking about. I sat in line for a good hour when I finally got to the counter and they told me that my truck was given to someone else because I was an hour late (was sitting in the line for an hour so I was actually right on time). Good luck if you do go here to rent a truck and I hope the best for you!
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July 2023 by Daniel C.
Horrible loud noises coming from here at night between 10pm and 6am. You can hear it from inside the closed apartments across the street. It keeps my family and I awake every night. This business lacks ethics and empathy for the community it serves. They start a loud night shift every night at 10pm with forklifts with loud beepers constantly going and banging from the forklift driving around. I don't know why they think it's ok to work like that at this time of the night. Obviously they have no care for others. This can cause migraines and other health issues. Shame on you!
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June 2023 by Abdi Y.
Dear Home Depot Team,I would like to take a moment to express my sincere appreciation for the exceptional customer service provided by your Manager, Bryan, and Sales Associate, Josh, during my recent visit to your store.From the moment I walked in, Josh greeted me with a warm smile and was very attentive to my needs. He listened to my questions and concerns and provided me with expert advice on the products that I was interested in purchasing. He also went above and beyond to ensure that I found everything I needed and made sure that I had a positive shopping experience.I also had the pleasure of interacting with Bryan, who was equally as helpful and professional. He took the time to answer my questions and provided me with valuable insights on the products that I was interested in. He also gave me a tour of the store and showed me some of the latest products that I might be interested in.Overall, my experience at Home Depot was nothing short of exceptional, and it was all thanks to the amazing customer service provided by Josh and Bryan. Their professionalism, expertise, and willingness to go above and beyond truly stood out to me, and I will definitely be returning to the store for my future home improvement needs.Thank you, Josh and Bryan, for your outstanding service!
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May 2023 by Paul F.
Wish I could give zero stars. I paid $286 for Home Depot's "professional installation services" of a new dishwasher, including $30 for an "installation parts kit". Yet no one asked me anything about measurements for my installation ahead of time, and when the installer came a week later, it took him 30 seconds to say he couldn't install the dishwasher, as it came with a drain hose that was too short, and he had no other parts in the truck. Which meant I had to drive to the local Home Depot to buy the necessary parts, and the installer won't be back to install it for another week. And the Ashburn Home Depot mgr made the excuse that the installers aren't Home Depot employees, yet there are placards all around the store saying "Ask about Home Depot professional installation services".Home Depot's installers then made TWO MORE trips to my house - each one was a comedy of errors, each time determining a need for parts they didn't have. Finally canceled the order & got my money back. Never again.
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February 2023 by Cindy A.
I have been shopping at this Ashburn home depot for a long time. In the past, customer service wasn't great but I have been noticing that recently it has become excellent. All of the employees are very attentive and helpful to customers. The store is always well stocked. I also, want to praise Jon Hall of the management team for being extemely understanding and supportive to helping out and making a donation to earthquake victims overseas. It is acts like these and compassion for other human beings that put certain companies over others. It shows that they are not just about the bottom line but also a part of the community. Thank you Jon and thank you Home Depot!
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November 2022 by Cheryl S.
I Contacted the HD design center to have a storage unit installed in a bed room. The unit was an Armoire a desk and cubes. Well the unit failed to meet requirement -- the Armoire is undersized -- hangers won't fit w/o the door staying Open! the desk didn't have the pull out drawer for a key board the width of the cubes are random and not set right. This was ordered in August. Since the installation in September Ihave been dealing with HD to make it right. They have agreed to fix the situtaiton but Calls don't get answered, weeks go by w/o information on progress on reordering . It is almost December and my bedroom is still in disarray clothes in boxes waiting to be stored, can't use my computer as the desk isn't set right! I will never use them again or recommend their design center to anyone. I am really ticked I spent a lot of $$ to gt this done and here I am frustrated.
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October 2022 by Ben R.
I have frequented this Home Depot for years. Most of the time their service has been adequate. But today they left a bad taste in my mouth.I had purchased a cordless hedge trimmer a month ago but did not notice that the trimmer did not include a battery. After paying $159 for the timmer, I did not want to shell out an additional $100 for a battery.Sadly, I could not find the receipt for the purchase. On the website, it said that they could verify the transaction if I had my credit card, which I did. But once I got to the store, they could not find the transaction. So I ended up buying another trimmer this time corded. Did they give me a discount or store credit? No. But why would they? They are a big box store and don't really care if an individual customer is satisfied. But they were all to happy to keep the cordless trimmer, that was of no use to me. I am sure they restocked it and it is on the shelf as we speak.If you have a choice, shop elsewhere. Go to a mom and pop store if you city still has one. Or buy online. At least then, your transaction is recorded in the cloud. I will not darken their doorstep again.
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August 2022 by Kieu Ly
Extremely unprofessional. They had delayed my order for a few months. Have people come install but said they couldn’t install but never provide a reason why. Having customers call back a million times to follow up because they kept delaying. Now refuse to service because it’s out of 30 days window when it was them that caused the delay. DON’T EVER BUY FROM HOMEDEPOT. SAVE YOUR MINEY AND GO ELSEWHERE
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July 2022 by Claudia F.
There is no leadership and no customer service here. Very few employees and no one who will act with any urgency of any kind. If you know exactly what you want and if you know exactly where it is, you're fine: otherwise try Loews
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June 2022 by Kenyatte S.
I live really close to this location. I have picked up multiple things over the last two weeks. I have to say my most recent visit was to the paint department. Mas was eager to assist and very welcoming. He pointed me in the right direction and helped me find the paint I needed. He was funny and again eager to assist. Lately, it's hard to find people that enjoy their work and enjoy helping others. I appreciate his kind demeanor and wanted to make it known.
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June 2022 by Raj B.
This home depot definitely has the A team. I ordered a dish washing machine online but decided to return it when it could not be installed due to sizing and plumbing issues. After some initial run around, the store manager (John H) and a few of his associates went above and beyond in getting the item returned, which was not an easy task, as they had to schedule a pickup, then the returned item had to be processed before a refund could be issued. John and team did a fantastic job in making that happen, and also kept me in the loop by taking the time to make (at least 4) phone calls during the 2 weeks that this process took. Highly recommend them for their diligence and customer passion.
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April 2022 by Zach B.
I have been a long time shopper of the Home Depot in Ashburn,VA. Today, will unfortunately be my last time shopping there for the foreseeable future. During my shopping trip at Home Depot I attempted to locate bug/tick spray. Unable to locate it I decided to approach an associate for assistance. What a horrible decision that proved to be. I approached this individual, an older woman wearing a grey shirt working in the inside garden area, in a polite manner and excused myself for interrupting her and another associate. I then inquired as to where the spray was. I am a very animated talker and tend to use my hands a lot when talking. This associate then stopped me and stated "hand gestures aren't necessary." I then informed her that I am a very animated talker and use my hands when doing so. This type of behavior is absolutely appalling. What if I had some form of disability that caused my hands to move without my control??This associate lacks the level of understanding and professionalism required to work in such an environment.
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April 2022 by Caleb V.
Found out the store didn't accept Apple Pay and the associate named Nathen came in clutch and helped me out.
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December 2021 by Mahi M.
Great customer service. Our go to spot for home renovations. We bought a of of stuff from here so far. Will come back.