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April 2024 by Jennifer Wang
Worst experience ever! We had to wait over TEN minutes for our smoothies because they said they were backed up with online orders. OVER TEN MINUTES for something that doesn’t even require cooking!!! Absurd. Will not ever be back to this location, and do not recommend anyone else going here either!!!
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March 2024 by RR
This location could learn from One Loudoun. When a time is given, the smoothie is always ready. I waited and waited …polite staff bur disorganized. Not that crowded as One Loudoun where Vilma works hard to deliver on time.
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March 2024 by Brett Washington
Don't know what's up with this place but it always seems to be either understaffed or their staff isn't trained well. How do you have a drive through but you end up waiting for 15 to 30 minutes to get your order? Not any better going inside. Absolutely terrible service! Taking my business to Robeks from here on out.
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March 2024 by Whitney Petty
The manager and the cook/staff are always so nice and cooks to perfection. They work hard every day even when coming across impatient, rude, or ungrateful customers and still provide excellent service. Keep up the great work. The food and smoothies are great!
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February 2024 by Adrian
Place was bad, food was not good, service was terrible. Lady with red highlights got order wrong and made the order very complicated. Also was very rude and had a big attitude.
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February 2024 by J T
I had a detox island green. it was good. It did take a while to get the drink.
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February 2024 by Rachid Moussa
I have very good experience on the Tropical Smoothie Cafe in Ashburn the manager always have a big smile on her face. And everyone there are awesome.
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January 2024 by Justin G
Not alot of employees slow service and they mess up
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October 2023 by Rai R.
Second or third time we have visited and always amazed how new it still is with very clean tables and pictures on the wall. Served quickly and brought to your tables which is nice. Wish it was closer.
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September 2023 by Usagi Yojimbo
Had a horrible experience being served by the cashier. She did not put on any gloves while making smoothies, had ears buds on, and took a really long time to get the smoothies out. When I asked for a refund she stormed off into the back…all the other workers seemed to be working diligently. I hate how these places ask for tips up front when I haven’t even been served yet.
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September 2023 by Jenny T.
Be sure to check your order if you pickup. They messed up one meal and completely forgot another. We didn't realize this until we got home. Tried calling but no on answered the phone.
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August 2023 by Trevor
Great drinks, healthy and delightful! We love all the options we can add to our purchases. Perfect end to a long workday when we can have tropical smoothies in the way home.
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July 2023 by K Johns
Worst experience ever. The manager is never there and is not even reachable by employees. Gave a chipotle chicken club w/ tomato when I requested no tomato. I am allergic & they STILL gave me tomato. AND when I come back claim they never told me they would redo my order
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May 2023 by Home of café
So far i have not had a negative experience buying from here! The staff are still helpful and quick despite the rushes they get. They have always been kind and do things as quickly as they can! The smoothies are made correctly and i haven’t received any bad food. Prices are on the higher side but I would still recommend this tropical (:
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March 2023 by Ben Miller
Decent food and great smoothies. Prices reasonable. Staff is always friendly and fast.
