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February 2024 by Kajal Makwana
This UPS location was used to great for years. Last year end of 2023, it got change of ownership and new staff is not helpful. They are being rude with the packages return specially with Amazon. Even though Amazon clearly mentioned that UPS will pack and label, the staff ask to use kiosk and pack it.Also, if you have multiple packages they give you a weird look.If your staff is really bothered by return and it’s process then don’t be one of the Amazon return center, it’s simple.I won’t recommend this location under new management.
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February 2024 by Michael Porter
Convenient location for Happy Returns item. Very quick, in and out. Friendly staff.
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February 2024 by Tarun Mahajan
I really appreciate the new manager. He is courteous, knowledgeable and has a service oriented mindset. You want to know that you are in safe hands when shipping your critical documents and he does just that. I like this store. I hope they keep this attitude and the rest of the employees follow his lead (nothing wrong with rest of them either, just that he sets the bar very high).
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January 2024 by sleekmodernchic luxe
I usually only write positive reviews, but the new owners take the cake. I've used this store for at least 4 -5 years when the old management/owners ran it. They were courteous and efficient, service with a genuine smile as the old adage goes. Well, fast forward to now. There are new owners. I visited this store 2 days in a row and was not even greeted with a simple, "How can I help you ?" A young man appeared at the counter and said, and I quote, "What do you have?" Never in life! I was shocked and chalked it up to 1 bad employee. Well, I went in today to complete an Amazon return. The same blank-faced employee appeared like a robot, no greeting. I presented a return code for him to scan, and he rudely told me, along with another employee, that my package needed a box. I will drive to the next closest UPS store from now on. I prefer the most basic level of civility when transacting business. The new owners need to learn, "When in Rome..." This store is fine if you prefer to interact with robot-like employees whose only clear aim is to snatch your coins. If you are human, AVOID this store.
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January 2024 by Amer Sultan
New owners. Greatvservice, very helpful.
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December 2023 by Joseph B
Fast, friendly, and efficient!
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December 2023 by H. A. Layne
Friendly and helpful employees, with delivery at distance end always on time as told.
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October 2023 by sally jones
The younger girl with long straight hair at the counter either hates her job or is having a bad day and forgetting that she is in a customer facing position. She is rude and appears bothered to help- never responding with anything longer than one or two word replies. Everyone else in there is always beyond helpful and nice. It is too bad that she is the associate that is helping customers. Besides her, everything has always been quick and professional. The other employees have always greeted everyone that walks in with a smile, and have kindly answered questions- regardless of how busy it is.
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October 2023 by Luv
Unfortunately, it will no longer be the same as nothing else in Brambleton has been!
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September 2023 by Northern Virginia
This UPS store is great! Thank goodness they are at the Bram Town Center, it’s so convenient to where I live. Glad to have a shipping store nearby, as I go to the UPS store frequently. They also accept USPS packages.After 4:00pm weekdays and weekends tend to be busy, so I try to avoid those times. Staff is helpful as always. Thanks again.
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August 2023 by Alex I.
On Aug 8th UPS store staff rejected to do a translation certification. My main concern even not the rejection, but the way they communicated that - peremptorily and not friendly. Not attempting to look closer into papers presented.
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July 2023 by Kripa Raghavan
We went to drop off an Amazon package and the staff said that they can’t scan for return label from the phone. REALLY! on top of that she offered to print it out, but printing a sheet of paper would cost $2. The worth of the item is less than $10. It might be their policy, but it is simply disappointing. Awful customer service. Not going there again.
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May 2023 by D Lom
Shipped here before and never had a problem before. Went in and asked about shipping that’s advertised on the website and Andrew was exceptionally rude and curt for no reason. Despite me showing him the website, he stated what was advertised did not exist and walked off. Even another employee was embarrassing by the way Andrew behaved and he rudely cut her off as well. Don’t ship here.
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April 2023 by Robert W.
Store employees were vary helpful and attentive. I will be using this location for my shipping needs in the near future.
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March 2023 by Monzur Elahi
Great and prompt customer service! Way to go UPS Brambleton Town Center!
