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November 2023 by Matthew Abregu
I was there for an oil change and the entire team took good care of me. Very professional and understanding. Herbert set up my appointment and made sure I was satisfied with their service.
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November 2023 by Fairygirl SPA
Excellent service, the customer service was amazing, Herb and UJ did a fenomenal job, they solved my needs and concerns regarding to my car in the most professional way. Thank you very much guys! I’m a very happy customer of Virginia tire & auto (Broadlands) ??
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October 2023 by sriharinathd
I took my Toyota Highlander 2012 for Brake inspection on 08/27/2023 and VA tire inspected and came back saying everything is fine with the brakes and recommended Brake fluid, transmission fluid replacement since my car had 100K miles and I had asked VA tire to replace the fluids.After one week my dashboard started displaying Maintenance required for a oil change.I don't understand why VA Tire did not check this when they have recommended other oil fluids replacement and not the oil change.Also the From desk was not able to locate my account on their computer.I did not expect this kind of service from VA Tire being their loyal customer since 2013.Sorry to say this but I have lost the trust and confidence in VA Tire.Service: General repairs & maintenance
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October 2023 by Sonja j
Went to get my car inspected , it failed due to tires, brakes and a light. They quoted me $1000, went to another place to have it fixed for $250. Came back to get it reinspected, they failed it AGAIN stating that there was a ball joint needing to get fixed . They said they only test TWO tires at a time, which the first time was the left side and then this time they checked the right side and found another issue? Very predatory practices, save your time with these scammers!
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October 2023 by Leilani Tizon
THIS PLACE IS A SCAM! ALL LOCATIONS OWNED BY ONE FAMILY. ALL LOCATIONS ARE SCAMS.Much like other reviews, I came in for an inspection (it took five hours after I was told it would take an hour to an hour and a half - when I addressed this, the guy gave me attitude saying his time estimate was just that - an estimate. How are you FOUR hours past the estimated time???) and at the end, was made aware of all these issues my car suddenly had? I stupidly agreed to a few of them... Then my bill came out to $2,000. BUT WAIT. THERE'S MORE. I was told my SPARK PLUGS were MELTING. It would be ANOTHER $1,200 to have them replaced. I couldnt afford it, so I said no. I went to a different shop (HOGAN & SONS) and asked for a second opinion. They looked at my spark plugs and they were FINE, and the mechanics were very confused on why I was asking for them to even look at my spark plugs.If you've made it this far, bless. Heed my warning. Save your money. Find a place that cares. FYI - Hogan & Sons (all locations) take pictures of the things in your car that have issues and will only charge you based on the photos they show you. Trustworthy, kind, and more importantly, not VA Tire & Auto.Services: Vehicle Inspection
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October 2023 by Alyson Regula
Herb, at Virginia Tire & Auto of Broadlands was able to find a location with a short line for an Emissions Test. Instead of me having to call around everywhere, he took action and I am very thankful for his service to the community and his customers.
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August 2023 by Clay Auch
Took my car in for an oil change, which was completed. However, I received a huge amount of upsell ... AND ... my battery was cranking fine before we took it in, but once we got the car home and shut the car off, the battery was dead and the csr would not start. I realize that when they test a battery, they take the charge off the top to ensure they are measuring true stored energy levels ... but my car turned over just fine before we took it in. <shrug> ... not a good taste in my mouth from that experience.
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August 2023 by J E
I used the online appointment scheduler to make an appointment for a tire alignment, rotation, and oil change for the next day. The website confirmed my booking but soon after I received an email saying VA Tire and Auto couldn’t complete my request until they received more info and it directed me to call back the next day as they were closed (it was Sunday). The next morning I called 10 minutes after they opened and I was on hold for a total of 20 minutes before the employee told me that the online scheduler doesn’t work right and allows people to make appointments but then sends emails later to the contrary. He said the first available appointment was 2 days later or I could try other locations. This was disappointing as I had already asked off of work after getting the initial confirmation and figured the later email was in error. You would think the franchise would fix this problem as it costs people time and money
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August 2023 by Stacey Ledbetter
Great team, really focused on customer service. We needed last minute service done the day before a trip and they were able to accommodate us! Fast, efficient and super nice team!
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June 2023 by Vi Cory
I took my car for oil change and when I received it the brake light was on, I took it back immediately and they said this has nothing to do with oil change but for $150 we can connect to our machine to troubleshoot it. I took it to a mechanic and within 5 min he said ma'am when they changed the oil, the seal was not on they must have lost it and that's why the brake light was coming on. My two cars will not go there again. They previously did the same asking me to change the ball joints on my 3 yr old car and cost was $1500 to pass inspection. Took it elsewhere no issues car passed everything. Be careful they are trying to make money any way possible.
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June 2023 by Rasul Sharifi
I took my Mercedes and I told him that the fuse number nine is keeps burning. It could be the starter. They charge me $160 for diagnostic fee and then called me back and said yes we need to replace your starter and charge me $500 +160+ $50 for store fee I don’t know what that is rip off and also another $154 for one hour laborThis place is disgusting. I would never recommend anybody to go. Bad management, poor attitude, except the sales people are very good
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May 2023 by Xayveon
I arrived at 7:40 am and was told the state inspection and emission would take an hour and a half so I waited in the waiting area. At 8:15 I asked the front desk an ETA on the completion to which I was told we haven’t started on your car yet but you’re next in line and the inspection will take 30 mins. I waited another hour and a half and at 9:45 am I go to check and see if my car was still in the same place I originally parked it in and it was, but customers that arrived after me were getting their cars pulled up and serviced and I was skipped over. DO NOT WASTE YOUR TIME COMING TO VA TIRE AND AUTO THEY DON’T HONOR THEIR WORD OR RESPECT CUSTOMERS TIME!!!
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April 2023 by sud tam
Be careful taking Tesla's to this location. After explaining my situation for tire patch needed on my vehicle, they said they have all the tools necessary to jack up the car. Infact they do not adher to the jack pads and also do not lift the car unformally as recommended by tesla. Had a very bad experience at this location. Never going back again. After lifting the car, they said they cannot repair. They did not bother to check before hand even after repeating all the concerns. Also the tech does not know how to put the car in drive. That was a red flag. I should have stopped at that moment. Luckily my car did not cause any issue after using for more than a month since I took to the repair facility.
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April 2023 by Steve Purcell
Alignment was done here. Did a great job adjusting all 4 wheels. Noted from before/after readings. Not just front set and go like most other places. This shop is still owned by the original family. Not sold out to California businessman like other family owned repairshops in this area have chosen to do. This makes a great difference in many ways.
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April 2023 by Sherief Rezkalla
I would agree with most of the reviews on here atrocious scheduling no management accountability & poor customer service. I had my car scheduled here for 11 I needed 4 tires an alignment and a check engine light now I know that is a lot but when I got off and visited them around 330 they had just finished putting on the tires they haven't even got to the alignment let alone the check engine light. I expect delays but this was ridiculous they proceeded to tell me they only had one tech working today as if that's my problem they can't staff appropriately. Take your car elsewhere to avoid a headache they simply don't value peoples time they never called me once I had to call THEM for updates on the car.
