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April 2024 by Somer Perry (Junk mail)
The food is always amazing! However the customer service is lacking. They are very short with you and can come off kinda rude. I wish they were a little nicer as that would make the experience even better!
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March 2024 by VA Wink
Sorry that i choose this restaurant today .I switch between Capt Ds and long John silvers.Normally happy with the food. But today. I was served cool mac and cheese. Not warm, but cool. And the fries were definitly sitting for a bit.Now I will say, the woman serving came around asking how everything was.When i explained that the mac was cold. She offered to get me something else.I was in a bit of a hurry and i chose to say no. But the chicken and fish were hot and tasty so i had half a lunch.
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February 2024 by Lacy Ferguson
My food was cold as ice very disgusting
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January 2024 by Michael Terry
I give the cooks. Waitresses a 10 out of 10.The food was perfect. Hands to the cooks on this Friday afternoon 1/26/24. @ 5:00 pm.... And the waitresses....It was the best since I have been going there through the years.Acknowledge your staff that was there today and let em know that you ( Captains D's) appreciate them....
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December 2023 by Sheri Johnston
The food was good, just not what I remembered .
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December 2023 by Megan Kellogg
Went through the drive thru, made my order and drove around. Took 10 minutes to get my 1 tray. Thought maybe it took so long was because it was all being cooked fresh. Nope. All of it was cold. The lady had no interaction except to tell me my total.
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December 2023 by Jasmine Morris
The Ashland Captain Ds service is not good at all. I did an online order for 4ct chicken strips meal, I pulled up to the window for my food, no one greeted me, looked at me or nothing, I sat in the car so long waiting on my food that I had to put it in park, again no one acknowledged me so I didn’t know what was taking so long, finally the lady handed me the food and said “Here you go, have a good one” with a very “irritated” tone and closed the window before I could even say thank you. Then after all that, I got back to my job from break to eat..and it was someone else’s order, not at all what I asked for. That was so frustrating & unacceptable. I didn’t get her name but this was on 11/21/2023 at around 1:45pm. Now I just spent like $14 on an order that’s not even mine and that I’m not even going to eat and I couldn’t go back because I was on break and had to get back to work. Highly disappointing.
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November 2023 by Sa'Nijah Morris
Wouldn’t take my dog there. Bathroom is nasty as hell. Employees look dirty.
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October 2023 by Crissy
The food was really good, but the customer service was the best! Everyone was very nice and helpful. Will definitely return.
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October 2023 by Som Deginda
Friendly staffs, food is good. I am an old timer.
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October 2023 by Rick Ross
It was later in the evening. No one else in the restaurant. Food was good, not great, service wax a little above average. The atmosphere was ok, not good, not bad...as I said, no one else was eating. I only have one complaint. One of the cooks was so loud, she probably could have been heard from outside the restaurant.
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September 2023 by Tuesday Payne
Everyone was friendly, the food was delicious. I love the battered fish. The bathroom was clean and so was the restaurant.Wheelchair accessibility: Convenient, ramp to the door.
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September 2023 by Elisha Waller
I use to love coming here but now every time I come their messing up our order, I doubled asked for cheese on my sandwich to make sure she heard me and she said “GOT IT” and when I got my food surprisingly there was no cheese it I’m done eating
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September 2023 by Bev S.
We haven't visited in some months and were impressed with all we ordered for lunch today.. Clam strips, fried fish and broiled white fish, French fries, cole slaw and fried okra. The bread roll, too. We're going back soon
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August 2023 by Jeanne Christmas
I use drive tru and speaker has been impossible for years. Food is decreasing in flavor & quality in the BURG. LOBSTER ROLL IS SLAPPED ON A ROLL. THE ICED TEA IS SWEETER THAN OTHER TIMES, SERVICE IS OK DEPENDING W H O IS WORKING. THE ONE IN Ashland Va. Is better food & service.