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January 2024 by Brooke P.
This is my second visit, after a positive first experience I was excited to return. The selection is awesome and products are quality, with reasonable prices as well. The downfall was unfortunately customer service! I hate to single them out for this as I am experiencing it with more frequently but my experience was as follows: found some clearance items proceeded to the checkout counter and informed the teenage cashier, who's conversation I was clearly interrupting with my purchase, that they were on clearance. He disregarded me when I said they were not ringing up right and said it would be taken off at the end. Trusting he knew his job, I proceeded with the transaction. Upon getting the receipt, I was a little more than frustrated to see that everything had rung up full price. When I brought it to his attention, again having to "interrupt" his conversation he just looked at me and told me that there was nothing he could do and went back to his conversation. When I told him I wanted a refund he told me he couldn't do it and that I had to take my purchase back to the fishing counter and have them figure it out. Now, pushed off onto another individual, I was forced to go through the same process again, and explain what had occurred. He then told me I would have to go back and take a picture of all the sale items, over 15 items, and bring back the pics to show them. When I told him how many things it was he said he would go and check. After being overcharged by 30% and wasting almost 45 minutes of my time, both of which going unacknowledged, he could have taken accountability for the establishment and offered me either an additional percentage off or a gift card. Check your receipt! Either purposely or not, overcharging your customers is not acceptable and either refusal or hesitation to rectify the situation is a major detractor in the customers experience.
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December 2023 by Mike R.
First off I fell in love with the store to a degree. This will be updated on my inevitable return. One thing that felt missing, was it seemed there weren't as many employees as would be expected. This is an opinion, and who knows maybe short staffed. With that being said, found the folks in firearms knowledgeable and friendly. The 10mm Glock might be on might Christmas list Santa! They have a huge selection of pistols, revolvers, rifles, and shotguns. This is mind boggling in a pleasant way. Their prices are very competitive, The fishing section was exemplary also. I couldn't believe the amount of gear, and again extremely nice prices. As for the hunting section, it looks like a work in progress. They have an alright clothing section. I'd like to thank the folks last night in firearms, and also am grateful they have live bait. The next time fishing on the James River is going to be wild.
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October 2023 by Jeb Hoge
Massive store well stocked with just about anything you'd want for outdoor activities. The Expo is a particularly amazing event, but even just visiting to browse is a good time.
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October 2023 by Colby Goodwin
Incredible store with prices to match. Very helpful staff. They know the answers to all of your questions and then some. The Green Top Annual Expo is also a great event to attend for anyone intersted in the products that Green Top sells.
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October 2023 by Ron Sp
I have been a really big fan of the store for a long time. Great inventory, the best people. Their annual EXPO is a great event. Today however I ran into something that will make me go elsewhere from now on. A certain wall of products had multiple signs of being on sale for $9.99. However, at checkout, one piece was $9.99, the other two were the original $29.99. Nothing on the wall explained which were on sale which were not. This Bait & Switch technique is a solid no for me and I am quite surprised Greentop feels the need to do this. They seem to be a well run organization. Even the cashier when I asked why it was liked this said "yeah, it was like this last year. I don't know why they do that." There is a another sporting goods store a couple miles up the road that will get my business from now on.
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October 2023 by Frank L
Huge selection of firearms and stuff that goes bang...new and used! Staff is helpful but can be overwhelmed due to the sheer volume of people shopping. Also a great selection of anything needed for outdoor recreation that can be found at Bass Pro Shop.
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October 2023 by Michael Kyrychenko
Phenomenal Virginia business and the bedrock of the Richmond area firearms & outdoors community. This is a company that cares about their customers and the quality of the products they sell. I worked with Shihan and he was very knowledgeable and gave me helpful and honest advice. I am absolutely a customer for life and recommend this company to everyone.
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September 2023 by Alex Helie
Green top is your one stop shop for hunting, fishing and general outdoor gear. They have everything you'll need to be successful on your next outdoor adventure.Their staff is top notch on knowledge and experience. They treat everyone like family. I've been shopping at green top for over 6 years and have never had a bad experience. This place rocks!
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September 2023 by Chase Dunbar
Wanted to give Morgan a shout-out, dude took his time working on a gun I’ve been piecing together for awhile. I’m very particular how I like things done and he did a great job. Very meticulous and professional. I’ll be back for some more work and I’ll be asking for him! Thanks man
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August 2023 by G. R.
I know that reading guns in is hardly a way to recover value, but honestly, the guys at Greentop seem to have been given a mandate to take the public for every last nickel. I went up there to trade a used Remington 870 on a used Beretta pistol. they said they would allow me $150 on trade on a used gun they already traded at a discount. a check of their website showed the crappiest 870 the had was for sale for $430. I don't mind a profit, but this relentless and remorseless fucking of the public has turned me off of the whole operation. I'll find somewhere, anywhere else before my intelligence is insulted like this again at the Greentop counter.
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August 2023 by Calvin Lawrence
Ok store, big selection over price on many items. They were much better store before selling out. Great Mom and Pop store but have gone down hil since moving to larger store. Primarily customer service fell off the map.
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August 2023 by Annette Ahrend
This is the very best outdoor equipment and gun shop. I went there 2 days ago and bought the best gun I've ever had. They have Hunting and fishing equipment as well as guns. They have all sizes of guns and they are beautiful. You can buy certain clothes here too. The personnel are very helpful and will go out of their way to help you with whatever you need. I highly recommend this sporting goods store.
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July 2023 by Shane 710
Great selection and great customer service. Bethany made sure the process was smooth and easy as well as having good knowledge and tips. Another gentleman helped me make a few purchasing decisions but I didn't catch his name. He's starting college at Virginia Tech soon though so good luck at school man! Overall great store and staff, I will be back and I highly recommend this location.
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July 2023 by Driving Epoch
Great store, very professionalism! I did a few times online ordering, although was not put into effect, but this store did check with roaster list to make sure the one i ordered is ok in my state! their response time was quick and professional.Definitely, my next order will be with them again.
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June 2023 by William A.
Went there today all set to buy a left hand hunting rifle. Drove 92 miles to get there. Couldn't find anyone who would give me the time of day, and there were only a handful of customers in the store. A waste of time. I won't be back.