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December 2023 by Alex McDonald
C.L. was extremely personable, efficient, and well knowledgeable. He set us up for what we needed, but didn't try to over sell us. Our system is working great and we're glad we had same day service when our heat went out.
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December 2023 by Sam W
Set up service on an HVAC system next week. As it turned out we were able to resolve the issue ourselves so I called to cancel the appointment. I explained this to the service rep. Her response was "thanks for letting us know <click>". Based on their reviews I'm sure they are a fine company. It just rubbed me the wrong way to be sort of hung up on.
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November 2023 by Sara W. Lewis
From the time I placed the call for service until the technician, C.L. left, everyone I spoke to and came in contact with was friendly, helpful, and professional. C.L. was able to come out and service my unit the same day, and he did an excellent job and was extremely respectful and courteous.
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November 2023 by Michael Wright
We chose Howell’s to install a new heat pump unit in the summer of 2022 and, more recently, provide routine 6 month inspections. We couldn’t be more pleased!!! Technician Ryan Pratt inspected our units today. He was very professional and provided excellent information and advice during the process. I highly recommend Howell’s to anyone needing an HVAC instillation and/or service!
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November 2023 by Frank Hatton
Matt Banton and his partner replaced my gas hot water heater today. They arrived on time and were very efficient and thorough. The process went more quickly than I expected. At all times they were courteous and cheerful. The work was done neatly. I truly liked that they took time to answer all my questions and explain the workings on my new water heater. It’s a pleasure doing business with Howell’s Heating & Air.
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October 2023 by Lisa Lopez
I have an older York system that the A/C went out. Called Howells the next morning and got a same day appointment. Matthew was on time,was super nice, explained everything thoroughly and got it fixed in about an hour. His assistant Josh was equally as nice.I greatly appreciated his willingness to explain and helping save me some money by joining the Comfort Plan; really eased my mind?
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October 2023 by Debbie Bailey
Excellent service! On time. Install was pleasant. Josh and Wayne worked non-stop and finished much sooner than expected. Then did above and beyond to fix my storm door that was pulling away from frame, and it WASN'T something they did. I greatly appreciate the kindness and professionalism while they installed my HVAC.Services: Heating system installation
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September 2023 by Suzanne Bailey
Matt was a rockstar! Our issue ended up being about plumbing, but he took the time to show us where our leak was. He has a great personality and he’s very knowledgeable.We called last minute and they had Matt out here within two hours. Great job!Services: HVAC system repair
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September 2023 by Angie Z. Shay
This tech Ryan was very thorough and I appreciated that. He spent time checking everything and made me aware of any issues I had. More thorough than my previous tech!
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September 2023 by Maggie Calhoun
Josiah arrived early for our appointment, which we greatly appreciated. He was very friendly and conducted himself in a professional manner It was a pleasure having him service our equipment.Services: HVAC system maintenance
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September 2023 by Jennifer Cox
Victor was extremely professional and courteous. He clearly explained everything he checked in regards to the maintenance of my unit. Everyone I have encountered at Howells has been wonderful. From installation, to maintenance, to quick responses when I have needed them for issues. Highly recommend.
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August 2023 by Jon Rogers
I have used Howells since I bought my house 2 years ago. We are on their program to have a twice a year system checkup and tune-up. It is a very affordable price. Mark has been our guy every time and is always very knowledgeable and let's us know what he's doing. The best part compared to other providers is he comes in and doesn't try to upsell us a new unit (ours is 21 years old at this point). Just checks cleans and tunes our system and let's us know it's running fine. I know I can count on Howells to take care of us and not try to squeeze money out of us.
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August 2023 by Corey Calder
Mark the technician did a great job for us, very professional & courteous. He did a particularly good job of explaining our system and the services he was performing, would not hesitate to use Howell's Heating & Air again.Service: HVAC system maintenance
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August 2023 by Jennifer McCavanagh
Scheduled a service call for Friday. Appointment was actually moved up. Arrived as scheduled. Explained everything. Pricing was fair. Presented several options. Couldn’t be happier! CL and Rafe were amazing!Service: HVAC system repair
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July 2023 by Kenny Weeks
Bennett - Jon came out today to investigate an issue with my unit. I called at 11:30a and the two man team was at my door as scheduled about 3 hours later! The service agent and both of the guys were great. The Technicians thoroughly inspected my system for the known issue as well as other maintenance items. They took the time to walk me through the issues and recommend repair that was reasonable and didn't require me to replace the entire system at this time.Thanks for the high quality service Howell's Team! Keep up the great work.
