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December 2021
My totaled car was picked up with it's title and lien release over 2 months ago. They still have not released the payment despite numerous calls, emails, and in- person visit to their office. They always assure me that they will overnight the check but never follow through. If I had the choice I would never deal with them.
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September 2021
they lie in their descriptions to make vehicles sound and look better than they actually are to get you to bid higher, then when you show up and the vehicle that was supposed to run and drive doesn't, sucks to be you, that's your problem not theirs for lying.
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January 2021
Overall IAAI is a good company and place to buy vehicles. They are thorough on vehicle information however their new fee structure is outrageous making small businesses that purchase a few vehicles a year pay the same fees as non-licensed businesses. This is just outright terrible for small businesses.