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August 2023 by Dabney B.
This dealership is about in the middle. I have been to worse dealerships and some better. The service dept. could improve on friendless. If you make an appointment, it will take a while for them to get to your vehicle more often than not. Once they put the wrong mileage on the work order which was higher than what is on the vehicle. Why is this bad, well this info goes to CARFAX. So, when you sell the vehicle and it is the wrong mileage recorded it will look suspicious. One time on an oil changed they over filled but never happen since. I took my vehicle in to check out a noise and they wanted to charge a high price just to check it out with no guarantee. Took it to another dealership in TAPPAHANOCK and they checked it out and fixed it for free, don't ask why they didn't charge me, but I didn't question it. Some dealerships I don't trust at all, but I do trust this dealership. Just like anything else, there is room for improvement.
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May 2023 by Google user
Traveling through town and our truck broke down. They squeezed us in and worked hard to find a pesky problem. Treated us more than fair on price. Super friendly staff. Wish I had bought the truck from them as they treated me better than our hometown dealer.
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April 2023 by Glenn Severance
Traveling through town and our truck broke down. They squeezed us in and worked hard to find a pesky problem. Treated us more than fair on price. Super friendly staff. Wish I had bought the truck from them as they treated me better than our hometown dealer.
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January 2023 by Susan Burton
Love this company!
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October 2022 by Ezra Marsh
Great staff, knowledgeable technicians, fair pricing.
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September 2022 by Bill P.
Routine maintenance done as expected. What I like best about Luck is the customer service they give as a tight knit group vs me getting passed around to answering machines at large dealerships.
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June 2022 by Mary Patterson
Charlie the salesman was absolutely awesome he sold my sister a car and he is one of the best salesman's there we love you Charlie
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May 2022 by Michael Glass
Got my tires done here. It was simple. Took a lil bit only because they were busy.
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March 2022 by Edward F.
ZERO STARS, I have to give em' 1 star or can't post review. Purchased a 2018 Chevy High Country diesel 4x4 crew cab standard bed single rear wheel pickup in January of 2019, took it to Luck Chevrolet in Ashland Virginia 3 times, every.time I got it back it had scratches and grease all over it. The 3rd time it went in, the engine block heater was replaced for a recall, got it back with scratches on the hood, scratches on the driver side front fender, both doors and the rear quarter panel, also, grease smeared on the light grey headliner around the grab handle on the drivers side and grease on the leather seats, steering wheel and the inside door panels! This is an extremely nice and very expensive pickup and they treated it like it was junk, I mentioned it to them and was told it was like that when it came in, even though i had video i took in their dealership when I dropped it off! I was able to clean it and remove all scratches but I shouldn't have had to! No respect for customers vehicles, STAY FAR AWAY FROM THIS DEALERSHIP! I now take my pickup to PATRICK GMC/BUICK 1/2 mile north of LUCK CHEVERLOT! THEY DO AMAZING WORK AND ARE VERY CONSCIOUS ABOUT TAKING CARE OF YOUR VEHICLE!
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February 2022 by R Beasley
Ed is a great service writer. Luck is great dealership. I would recommend the service department.
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February 2022 by Ted Turner
READ MY REVIEW FROM 3-30-2020! Horrible service!!!!!
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August 2021 by Kimberly Courtney
I’ve used services provided by Luck Chevrolet a few times and will always opt to use them for my car service needs. The staff is friendly and professional and I truly trust their mechanical diagnoses and their work. An absolute marvelous place for car care.Services: Brakes
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July 2021 by Casandra L.
Had my brakes fail in front of this establishment and the owners and workers were extremely nice and helpful while towing came
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March 2021 by Nicholas Spallino
My wife took her 2020 Equinox in fo service 3/5 . There man in service department Ed Ayers was so very
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January 2021 by Ginger Wood
Excellent service and always good to see James a lomg time service advisor who is jusy awesome! Long time customer
