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October 2023 by Charles Gates
macs was able to repair a sever oil leak in our Highlander that happened on our way to fl . We were in our way in one day. I cannot tell you how much we appreciate they ability to turn us around in such a short time and with such professionalism.Services: Auto engine diagnostic
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September 2023 by Chris Skafidas
I just would like to take a few minutes to thank Mike and Charles and the mechanics at Mac's Tire Pros & Auto Repair for their honesty and great work on my vehicles. They give straight forward recommendations and they put everything in writing, so you know exactly what they will be working on/repairing on your vehicle.I would highly recommend Mac's Tire Pros & Auto Repair to anyone looking for a mechanic in the Ashland areaThank you,Chris Skafidas
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September 2023 by Nicholas Valenti
I have been taking my vehicles to Mac's for the past 5 years, and they always do great work. Mac's has that traditional autoshop feel but provides modern conveniences. If you are in need of any servicing on your vehicle, I recommend scheduling an appointment with Mac's.
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August 2023 by The Jersey Girl
Mac’s got my 2010 Lexus is250 back on track …dashboard lights/electrical issue solved! All staff is friendly and welcoming to all their customers. The most honest. reliable, and reasonable mechanic shop in the RIC/Ashland area! Thanks guys.Service: Electrical repair
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August 2023 by James McFarland
Best service I have ever had. Great communication, honest and up front.Work was done in no time and Charles waited for me to pick it up after I left work, despite the shop being closed for the day.Charles provided more than excellent service and I’m already working on getting my wife’s car in.Hoping for no more car troubles,but if the situation presents itself,I’ll be giving Charles a call.Services: Auto A/C recharge
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July 2023 by Teague Richardson
My girlfriend and I had a car emergency and no shops were able to help us last minute on a weekend, until i called Mac's. Even though they were booked he told me he would make sure we were safe to drive. Turns out our tire was seriously messed up so he really saved us. He then spent over 2 hours calling around and working on our car and got us back on the road for a very reasonable price. Not often do you run into someone who goes out of their way to help you out with no gain, just out of the goodness of their heart. Thanks for the great service! I highly recommended this shop.
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July 2023 by Maddie A
Mac and his team just went out of their way to SAVE me when I was traveling nearby and had a serious car issue. They were booked solid and still told me to stop by to make sure I was safe. They are working on repairing my car right now and getting me home despite being booked already. If I lived in the area I would 1000% make this my go to mechanic, he was so kind and knowledgeable and I’m super thankful.
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June 2023 by Aer48
The folks here have kept my family on the road for years and years now. They're dependable, honest, candid communicators, and have a TON of expertise. I drive several counties over to see them over any of my local shops. I've never once been let down by their service. They also use an awesome service report system that tells you exactly what is going on with your vehicle. This allows them to send photos and videos to explain what you're dealing with. Customer service is great too. I've talked to plenty of shops that seem like they're bothered by your mere existence and are cagey about answering questions. I've never had this problem at Mac's. If you want it done right, go here.Services: Transmission
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June 2023 by Lauryn Stewart
I’ve been coming to Mac’s since I started working in the area last September 2022, and I’m so glad I did! Each service is top notch, and my car always leaves in much better shape than when she’s dropped off. The technicians are thorough and very clear about what needs to be done, the cost of each job, etc. Also, the customer service cannot be beat. I highly recommend Mac’s!Services: Tires
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May 2023 by Rick Pulyer
After reading many excellent reviews of Macs, we had planned on calling to see if they could perform service on our Mercedes ML350. Before we could call, a check engine light came on. We knew that our max care warranty listed Macs as a repair shop that accepts the plan so we made the call. They were only a few days out so we had our car towed in a day before the scheduled drop off. We were surprised when they offered the use of a loaner car. Our warranty provided a rental however there would have been some out of pocket.On the day of the scheduled appointment I received a text that not only provided a full run down of our issue causing the check engine light (bad coil), it also provided a run down of all issues by priority. Each point had a description as well as photos.I made the call to our service manager, Mike who really took the time to break it all down. he advised what the warranty did and did not cover as well as the best plan to get back on the road.The repair was done on schedule and the price was as discussed. The car was cleaned before it was returned to us. This may be the best auto service experience I have had and will be a returning customer. I highly recommend Macs!Services: Auto engine diagnostic
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April 2023 by Ashley Schermerhorn
My family has used Mac's Service Center for years and we come back time after time because we trust Mac and his staff and their integrity. We never wonder if they are trying to up-service and if they see something that needs to be fixed it will be done correctly. They go up and beyond by even cleaning the my car when they finish working on it. The staff are friendly and helpful and they communicate well on the status of my car. I appreciate Macs!Services: Carburetor cleaning
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April 2023 by Tim W
Mac's not only did an excellent job but they have made a repeat customer out of me! They will send a text showing pictures of the issue with your car, are very thorough with taking care of the issues, and are not trying to upsell you. Honestly, the best car garage I've dealt with in years!
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April 2023 by Melanie Burriesci
Wow! This place is A+ quality service! Charles is so professional, a person of character, and spoke articulately when explaining my car issues. He took the time to explain things to me with regard to my car, when I was aware the shop was busy. I wouldn’t be surprised if he had his phd in auto mechanics if that were a thing. The rest of the crew seemed professional, courteous, and experienced too. It’s not just a Sunoco gas station, it’s a reliable auto mechanic that also has car loaners if one needs that. Thank you Charles for your help!
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February 2023 by David Speights
We were driving from NY to Florida when we got warnings about low break fluid. Lucky for us a hotel employee recommended Mac’s (he and all his family had worked with this service for years). I could not be more pleased and grateful for the expertise and kindness we received from Mike and his staff. The shop is immaculately clean and well organized and that along with Mikes considerate and polite manner made me feel secure that we were in good hands. Mike had an employee drive us to a restaurant nearby so we could wait for the diagnostic report in a comfortable setting. Soon we received the report with photos of the defective part, a very reasonable estimate and were on the road again in about four hours even though they had to go to Richmond for a replacement part. Whether you live nearby or have trouble on the road, you will be in good hands if you consult Mike and his highly competent team.Service: Brake service & repair
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February 2023 by carissa welka
Had to pull over on I-95 when my car was overheating. Resolved that issue but couldn’t get it started, AAA had the car towed to Mac’s. I was about two hours from home.Even though I got there with the car after they closed, Charles was still inside and got all my information, recommended a hotel and places to eat. They open at 7:30 I figured I would get a call around 10, but they found the issue and called me before 8:30! He even had someone come pick me up at the hotel and bring me back to the shop. I was on the road and headed home by 9:30.I missed the event I was headed to, but can’t say enough good things about the shop and service. Thank you again so much.
