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October 2023 by Katherine D.
I came to Sheehy Ford 3 weeks ago for them to replace my catalytic converter in my 2022 ford Eco Sport. I was told it would come in in 10 days. i was texted that my part was in after the 10 days and not called. I did not even see the text as it looked like a advertisement. They don't even have the decency to call me. I finally called them and asked if my part was in yet and the women in service told me yes. i explained to her I could not get my car fixed there if it was not done by 3pm. My appointment was at 8:40 am. I did not think that was unreasonable. She was extremely rude and kept saying it will be done when it's done. I explained I just moved to the area and do not know anyone and I have a child to pick up from school and she did not care. I arrived to have my car serviced and explain again I cannot have the work started if it cannot be done by 3 pm. She told they would give me a loaner car so I gathered my belonging out of the car and my 2 emotional support dogs to get into the loaner. She told me that dogs cannot go in their loaner car and I explained they are hypo-allergic and support dogs. I explained I am handicap. She told me I was lying. I told her look at my foot, which is in a brace and my handicap sticker in my car. She told me to get out of the building. I did so. I have the most painful nerve disorder known to man kind CRPS. I have numerous spinal herniations, a broken tail bone and damaged hamstring. I need 2 hip surgeries and 2 knee surgeries and I am forced to sit outside on a hard picnic table that is so painful to me as to my car is apart now and I have no choice but to wait. I live in rural area that uber does not service. I was told I am lying about being handicap and spoken to so disgustingly and disrespectfully. The woman that handle my service had no right to question my health condition as if I was lying and she had no right to speak to me in any disrespectful manner or give me the looks that she gave me. I will never come to Sheehy Ford again and I have reported this treatment to Ford Motor Corp and to the handicap association. it is so sad that there is no customer service in this country anymore. COVID has given companies the idea they do not have to give customer service anymore. So much for southern hospitality!I am updating my review. A manager was told by a very nice employee who saw me sitting on the picnic table that I was outside looking for my dogs service collars so that they knew to behave since I did not take them out of my car as to I thought we were going home in the loaner car and would not need them. The manager who came out was very polite, but the situation still was not corrected. The manager told me he would get me my collars and a few minutes later he drove to me in my car in the parking lot. It was now after 10 am my car had been there for an hour and a half and it was brought into the service area right away and no work was done on it as of yet. The manager told me there was no way the car will be fixed by 3 pm so I said thank you and I got in my car and drove home. I asked repeatedly will my car be done by 3 pm and that I couldn't leave it if it was not done by then. This was a total waste of my day, I am in so much pain from sitting on a picnic table with my documented handicap. I find this to be so unprofessional. My appointment was for 8:40 am and by 10 am no one looked at my car knowing that I had to leave by 3 pm. There was no way my car would be done in time and they were going to leave me stranded at 3 pm with no way to get a child off of the bus. This is so unbelievable to me the lack of professionalism and lack of planning. Why didn't they offer me a rental car knowing my situation when I made my appointment and I would have left my dogs at home for the trip there and back. Why didn't they say drive home drop the dogs off and we can still get to your car. I live 20 mins away so 40 mins round trip I could have been back in the same time my car sat there untouched until after 10 am when the manager went to get my dogs working collars
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October 2023 by Phillip S.
PLEASE READ ALL!I recently tried selling my car to Sheehy of Ashland and the whole experience was incredibly disappointing. Right from the start, Their initial offer was great was testing the waters to see if I could get a little more. When I tried to negotiate, they were unwilling to budge and seemed uninterested in finding a mutually beneficial solution and offered me less than what TRUE CAR did without even seeing the representation of my 2020 BMW X3M CompetitionI called in feeling frustrated and undervalued as a customer. And have been on hold for 40 minutes!!!!!! (They still haven't answered from being on holdI had expected a more professional and respectful experience when selling my car to a dealer especially when I wanted to sell it for the price you have offered. Unfortunately, I cannot recommend them based on my disappointing encounter. Attached is my value I was given and text conversations and how I have been on hold for 40 minutes and trust me I am reasonable without a doubt as I buy several cars
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July 2023 by Michael Wampler
Slow oil change service and appointment does not get you through the process any easier or faster. VIP customers are no better treated or provided for the the average JOE. Used to provide separate lounge with TV, bottled water , snacks and less crowded lounge. No longer treated as valued customer. :(
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April 2023 by Blue collar Shenanigans
Dropped truck off at 10 o’clock in the morning and they asked when I would be back to pick it up told them around 2-3ish came in at 3 truck wasn’t ready and hasn’t been worked on yet they said it would be done by 4 so with living 30 mins away we decided to wait then called at 3:55 stating the truck was ready came up to the counter and it wasn’t waited another 25 mins for them to finally finish the truck. What’s the point of making an appointment at 10 to have the truck serviced if you’re gonna let it set on the lot all day until o show up to pick it up and then decide to do work on it poor job on this quick lane .Service: Oil change
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March 2023 by Justin R.
I brought my van in for a windshield recall and they say they will do it along with the door latch recall two months later I called them and they finally got the door latches in and then tell me that my vehicle has too many miles to do the recall For the windshield I've been driving my truck for two months wasting so much money and gas because of these people they don't call you back when they say they will they lie and they won't take care of related damages to the water getting in from the windshield that has a recall my entire interior was ruined with mold and it's most likely all behind the dashboard and everything if I get sick because of them I'm suing and they'll have your vehicle for months and not give you a rental
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February 2023 by Sylvain G.
Save your money and your car. During routine maintenance they don't top off important liquids like coolant. We did pointed that on a different visit and they still forgot, we had to take our car back to the shop a third time. They will never recognize they made a mistake or broke something in your car. They are unreliable, untrustworthy, borderline unethical. Sheehy is the worst place to take your car in. Read the other reviews, there is a bad trend here.
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November 2022 by Wes S.
Be glad you came to check the reviews! Do not take you vehicle to be serviced here. They will up charge and lie at every opportunity. Our story is this, had major issues with 2017 Navigator, had to tow it to the shop. They quoted 3k, I sent the invoice to my brother in law mechanic who looked up what Ford/Lincoln recommended and we needed way less. I agreed to repair the things that were needed to the tune of 2k and still felt that was high according to the brother in law. One week later I noticed a major leak in the driveway and suspected it was the transmission that was just repaired. My wife called and they said we will tow, no mention of it costing us. They quoted 1000 dollars for a coolant repair and flush. The brother and law said yeah up-charge big time! I came and grabbed my vehicle and took it to the Glen Allen service center where Jimmy repaired it for less than 300. I had to return to the dealership to get our other key and they charged me 70 dollars for the tow and said I should be thankful they didn't charge for the diagnostic. I could have had insurance tow for free and they never mentioned a charge for the tow when we called. Do yourself a favor and take your vehicles to someone you can trust for service. I wish I would have checks here first and seen the other reviews.
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March 2022 by Kenneth Johnson
Used to have the best top rated ford mechanics in the state. Due to lack of pay, lack of life outside of work and Sheehys management tactics, it has all gone down hill. Free oils change for life but I service my ford elsewhere and pay for it my self because time is money and nobody has free time to sit in a dealership for 5 hours while you change my oil and find other things to pick at and make my invoice higher. But atleast I got vip bucks. Never mind y’all took those from me too. Love ford, but will have to try Richmond ford next. For the record, I loved sheehy, it was the quick lane that pushed me away.Services: Brakes
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January 2022 by Don White
Meghan Johnson has been very helpful for my many vehicle repairs and servicings for several years now, since Meghan's arrival in the Quick Lane, and continuing as the manager now. Critical need for me has always been the transportation to and from my work, without getting stranded at work at the end of my workday. Meghan comes up with good solutions!Services: Exhaust
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January 2022 by Jeremy D.
I bought a used car here and have had several problems with what the salesman promised us. The vehicle had a broken center console cover and engine under cover was in back of the vehicle (could hear it move back and forth on test drive). Salesman said both would be fixed and will have full tank of gas to just leave the vehicle with them and they still had to clean the vehicle also. This was all on 1/1/22. Salesman called vehicle is clean and ready to pickup. Go there 1/6 and salesman tells us they had to order console cover. Vehicle also did not have full tank of gas. Realized half way home engine under cover was still in back as they must have taken it out to clean and just put it back. On top of that they ordered new plates for vehicle and had them mailed to me. Took them to dealer as was instructed by dmv. Then I'm told they never charged me for them but clearly shows license fee when I reviewed the paperwork. After not hearing from them for over a week I call and the console cover is there I decided to just install myself. I ordered a new engine under cover as the one in back had a crack in it and will install myself. Lesson learned make sure every single detail is in writing in the future. But this dealer lost any future business from me.
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December 2021 by Trent B.
I was running late to an appointment and had called them ahead of time to see if it was okay I was a little late, and they said they would fit me in, which they did really well. My advisor was very professional and helpful as well!
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December 2021 by Emilie T.
My sons truck has been in the service department going on 3 months now and they are now ghosting him. Do not take your vehicle to this Mickey Mouse operation.
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December 2021 by Teresa F.
What a bunch to ding bats in the finance and title department. My husband co-signs a loan for my Son in September. They notice that the vehicle garage location is incorrect for the new vehicle as my Son lives in a different city. They ask the finance person to fix it. Not only did he not fix it, he moved all three of our other vehicles to a garage jurisdiction that we have not lived in for over 20 years. We spent hours waiting on the phone with DMV and different tax offices trying to get all of it fixed. Next time when you say you're going to fix it, FIX IT!!!! Now I'm starting to wonder if we need to buy at a different FORD dealership who can process their title work correctly. Or, maybe we just buy GM products next time!
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September 2021 by Amy F.
My husband and I were on our way back to South Carolina from Virginia. It was my very first outing since recovering from chemotherapy and radiation for cancer treatment and was supposed to be a fun and stress free trip...which it was until our Ford F-350 Diesel started to shudder on acceleration and our Bullydog System indicated that something was amiss with one of the cylinders. After calling our Ford dealer in the Carolinas and telling them what was happening, they said "Get to a Ford mechanic ASAP." You can't imagine how stressful that was. Being fully aware of overworked mechanic shops (Thanks, Covid!), I was terrified that we'd end up spending days waiting on service - which neither our schedule nor our pockets would allow. I AM SO GRATEFUL for the service department clerk I initially spoke with (I cannot remember his name, only his Fox tattoo!) who plead my case to the Commercial Truck Advisor mechanic, Robert. Robert was kind and generous enough to fit us into their busy schedule and assessed the issue with the truck right away. He also made recommendations on other fixes, but helped us determine what were "must-fix now" vs. "fix when you can" situations. He seemed very aware that our budget was limited and guided us to the best fix to get us back on the road and home. He let us know that it would be about four hours - they had to get the part and they did have some cars in front of us that needed to get wrapped up. We didn't care! Four hours was nothing compared to having to spend the night in a hotel. Another reason that we didn't mind the wait is that the dealership itself is a lovely place. Every employee we came across was friendly, the waiting area was lovely and comfortable, the powder rooms were exceptionally clean and EVERY PERSON in the service department was working their tail off. There wasn't a wall-leaner to be seen! We were back on the road in LESS time than predicted (Thanks, Robert!) and just under budget, too! (Thanks, emergency credit card!) I can't thank the staff of this dealership enough for being part of easing the pain of a very stressful situation. (And as the daughter of a retired car dealer, I DO appreciate the time that any of the employees spent talking to us. I understand that your time is your money.) Your work was much appreciated yesterday. Thank you. AG
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August 2021 by Wayne S.
Took my Ford F150 in for a problem with right door lock, a state inspection, oil change, tire rotation, and a tire with a slow leak. Day 1--told it would take 2 to 3 hours due to other vehicles in front of me. Ok, duly warned, no problem. I had to wait and work. At the 5 hour mark I decided to look into why I was still waiting. Said they couldn't figure out what was wrong with the door but they think they need to order a part. Told on the tire with the slow leak that they saw no leak but that the valve stem needed replacement and this was the source of the problem. So wanted me to pay to fix it.' I was told the door part would be in the next day or so and to come back Monday/Tuesday. Immediately upon pulling out of the dealership, the tire pressure is different in all 4 tires. Why not equalize these? Then, I found that the tire that was supposedly fixed of the slow leak was leaking when I arrived home. I also noticed they did not perform the state inspection. Finally, upon pulling my truck back out of the garage, oil was all over the garage floor from their sloppy work. I used their "text" feature that is sent to you to immediately notify the tech. No response. Later I'm told I shouldn't use that but rather call and ask someone to track him down if I need to talk. Then why have this text feature at all? Having heard nothing I phoned on Tuesday and was told the part would be in that day and I could swing by. Ok, I'm in the area so I'll swing by. Upon arriving, I'm told that of course the part isn't ready...that it needs to be painted...and they claimed they told me that. No, they did not. They still did not perform the state inspection (get it when you come back they said, even though my state inspection was expired). I asked if they would call me and I'm told let's just set an appointment for Friday as it should be ready well by then. Ok, we'll do that. On Thursday morning I call the tech and leave a VM noting I will be there at 9:30am per my appointment the next day and let me know if there is a problem with that. No response. Friday I arrive and immediately the tech says he's not sure if my door has been painted and is ready. I said we'll that's a problem as I was told it would be. He says...oh well, then you'll just need to come back....these things happen. He asked me who made my appointment....he did when I walked in Tuesday. Oh, that's just a preliminary appointment. No, it wasn't. But again, it's as if I was the one who was the problem here. He goes elsewhere to look into it and indeed returns to tell me the door wasn't ready. I told him I was disappointed and that he could had called me. He immediately gets angry. I asked to speak to his manager and he tells me to F off...starts slamming drawers..kicking things...and says he's F'ing quitting and he's tired of this place. He then storms back in at which point I start my iPhone recording in my pocket to capture the action. He yells that he's having them bring my truck back around (I guess he didn't quit after his temper tantrum as promised) and I guess they STILL aren't going to perform my state inspection as promised. He and I go back and forth where he tells me I "jumped in his sh*t" and basically how I was unreasonable and wanted to just get work done for free by complaining. This guy is a real piece of work. Richard is his name. Withholding last name here. I then ask to speak to his manager again. Had to wait roughly 45 minutes for this person even arrive. Note the general manager has no motivation to acknowledge a customer email at all as he was copied on a few emails from me and never responded. Finally, spoke to the Service Director (Moe) who does take steps to start to get things resolved but also offered an explanation about the employee's behavior. Unfortunately, I am a cynic about the explanation I was offered. I return another day to continue the work and this time they tell me they dunked the tire in the
