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March 2024 by Fredrick Horn
Ken provided me with superb technical support he fixed my phone I’ll definitely return to this location
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December 2023 by William Johnson
Teresa Williams is one of the best employees Verizon has working with them. She went above and beyond to help me with getting me the phones I needed!!!!
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December 2023 by Jodie Hartsell
Anthony helped me with all my account and service issues. I will definitely be coming back to this store!
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October 2023 by Kimberly Grimm
This location is always about taking care of their customers! Unlike the Mineral (off Kentucky Springs Rd in Louisa, Virginia!They have the worst customer service EVER in there! It used to be somewhat decent.The last year, it has gone down hill with their employees! I went in with a huge problem and they looked at me like I just asked them for an organ donation! A deer in the headlights if you will look! Not one of them knew anything about what I was asking them!They couldn't even figure out how to get to my account!Abso-freaking-lutely worthless! I can sit at a desk all day and tell customers," I don't know " all day! Where do I apply for work?!
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June 2023 by Cameron Tiller
Sydney Sherman is absolutely phenomenal. She is going to own Verizon one day. She knows everything there is to know and was accommodating to me even though I was not her original customer. Someone else sold me my family phones and chose to ignore me when I came in even after I asked them for help. She took us under her wing, made us her customers and even sold us more devices all while lowering our bill by adding our military, fios, and autopay discount. The other rep didn’t ask anything about that. While we working with her, she attended to all the other customers waiting so they did not have to wait too long. 1/10 for the previous rep. 11/10 for Sydney.
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June 2023 by Marge Woolheater
I got excellent service from Steven Wean. I added a new phone to my account upgraded 2 phones and a tablet. He did a fantastic job.
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June 2023 by Erica Woolheater
Working with Steve at the Ashland Verizon office was great! He is very patient and takes time to explain new technology and answer all of our questions about the new phones. I highly recommend working with Steve if you need a new phone!
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May 2023 by Chris Miller
I had a factory warranty claim on my Galaxy Z4 and the Verizon representative went through her series of questions to assess the condition of the phone. Then she did a camera inspection of the phone. She recognized the issue and had a new phone sent to me the next day. Very satisfied with the assessment, speed, and resolution of this issue.
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May 2023 by Scorpio WarriorPrincess
Shout out and kudos to Ken for being a super helpful lifesaver today! I had upgraded to the s23 Ultra at another store yesterday and the representative there wasn't very helpful nor did they listen to what I was looking for. Stopped by this location since it was on my way home from work to see if they could assist me better. Ken was friendly and helpful as soon as I walked through the door! He listened to my situation thoroughly and wasted no time getting to work on getting me straight with my new phone. Also informed me of other misinformation that the representative from the other store had given me. Wish I had come to this location the first time around! Thanks again Ken!
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May 2023 by Anthony Fisk
I've never had my own plan and I came in with hopes of getting a new phone. Jerard was my representative and he was phenomenal. I got a new phone and a deal on a tablet to go with it. Happy to do business here.
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May 2023 by Cody Rosser
These folks were professional and well equipped to serve multiple customers simultaneously. As opposed to Verizon retailers I've visited in the past that have few staff members, creating long wait times. The guy who helped me had a steamdeck and he was super nice, didn't get his name though.
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April 2023 by Sarah Gardner
Great customer service. Steven was so helpful. Understood my lack of tech skills and explained everything clearly in a way that was easy for me to understand. I know I can reach out if I have any questions about my new phone. Thanks so much!
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April 2023 by Savanna Lester
I had some questions about my current plan for storage on my phone and Steven Wean was incredibly knowledgeable and helped me figure out what was right for me. I really appreciated his patience and attention to the matter even though I wasn’t making a large purchase. I will be using him again for anything phone related and when I’m ready to upgrade!
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March 2023 by Emily Loving
My husband and I went into the Ashland store today to discuss internet options for our new business. Heather helped us and she was great! Through all our questions and issues with the system, she was patient, kind and knowledgeable. Starting our new business has been stressful and she helped make this part so much easier. She dealt with Verizon for over 2 and a half hours to get our account straight. Unbelievable customer service! She even recommended products and options for savings we didn't know existed. We will define be back to her for any of our future Verizon needs. She is an absolute gem!!!! Please thank her for us and if possible give her a raise!
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March 2023 by Lauren Proffit
I came in today to switch carriers from T-Mobile to Verizon and Sydney was so helpful. She got me everything I needed and even rode over to T-Mobile with me to get some more information from them on switching my plan over. The manager at T-Mobile was not helpful at all but she was able to figure everything out and it cut my bill in half. She is AH-MAZING
