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December 2023 by Eric Scruggs
Would give 0 stars if I could. Had tank filled almost a month ago (driver broke gate when filling tank but that’s a small issue). Driver stated there was a leak when so he disconnected the tank and said someone would contact us. Reached out because no one had contacted us and was told they checked it and there were no leaks. No one came by the day they said they “checked” the tank and the tank is still disconnected. Have not been able to get anyone to answer the phone or return a call. Would absolutely not recommend.
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September 2023 by Julis Horton
I would like to resend any positive reviews. This company has a monopoly on my heating/hot water needs yet has consistently refused to work with me on a monthly program. This policy resulted in frozen pipes and major structural damage last winter. I would like to have their tanks removed and go with a more customer friendly company. They actually want to charge me $85 to stop doing business with them.The customer service people were very friendly and extremely helpful.My review has changed dramatically. I have now doe business here 3 times. At first, I attributed a lot of issues to being a new customer. However, it seems that the drama multiplies with each interaction. It is extremely frustrating that I have no option on competitors so I have to deal with unprofessional behaviour.
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September 2023 by Gary Byrd
It is my understanding this company went OUT OF BUSINESS, but did not notify customers. No longer answering phone and customer acct numbers seem lost when trying to access accounts online.
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August 2023 by Julia H.
3 years on refusal to work with customer. Policies caused frozen pipes and major damage. Now, they want to charge $85 to change providers.
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August 2023 by Jason Roberson
They lie to get your business, awful customer service and they won't bother to call you back. Also their prices end up way higher than anyone else once they got you locked in as a customer.
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March 2023 by Judi E.
Do not use this company. They came highly recommended by our generator company. Sadly, they've been a huge disappointment every step of the way-from installing a new tank (took months after they started, and they never filled in the trench), to delivery (they pay zero attention to the weather and plan ahead to make sure your tank is full). Just asked for an urgent delivery prior to a windstorm, as hubby had surgery and won't be able to clear the driveway of downfall if needed, and she cheerfully told me they can't help. They have an order process on the website, except it's not active. They monitor our tank, yet make no decisions based on that information. So, stay away!!!
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January 2023 by Toya Youaregonnamismewheniamgone
The guy Thomas that called was not very professional. I wouldn't want to do business with this company based on his demeanor on the phone. He didn't seem interested in my business at all.
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January 2023 by Courtney Harris
DO NOT USE THIS COMPANY! Unfortunately, we were customers for 8 looong years and the "service" was terrible from the start and continued to get worse every year.We were supposed to be on "autofill" and yet ran out of propane multiple times a year. Then our tank gauge was broken and reading 80% so the delivery driver did not fill, even AFTER I called multiple times to say that it can't be correct, we are going to run out, it hadn't been filled in over 6 months. They sent a driver out to check out the tank and once again, "it's reading 80%" and he didn't fill it!!! Sure enough we ran out the next week, which means no hot water, and we have 3 small children.We sold our house In October 2022 and I was so HAPPY to finally be done with Virginia Propane, or so I thought....here we are 3 months later and they have yet to come pick up their tank. I have called 3 times (once per month) and today Tina tells me that there has never even been a work order. I have lost count how many times the "customer service" staff have acted like they have no idea what happened, or why there wasn't a work order started. I have often thought to myself, am I being punked? I feel like this cannot be real life and how you operate your business.I encourage Virginia Propane management to go ahead and look up my account and all of the interactions we have had over the past 8 years, is that really how you want to run your business?
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December 2022 by Van Thomas
According to their policy a delivery ticket will be left after every delivery. I haven't received a delivery ticket in 4 previous deliveries. Suspicious Customer.
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December 2022 by Keith Callis
I was scheduled for my service installation but crew did not have the correct material and assured me they would return the following week perform the installation. But no one did and no one contacted me to let me know what was going on. The following Tuesday I call and was told it was scheduled for 1/7/22. I called on 1/7 to check on why no one had come by and the response was I was on the schedule. At the end of the day no service no call.
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December 2022 by John Malixi
After pre-paying for propane, I was told our propane delivery was going to be Friday, Jan 7, 2022. No delivery came so they said Jan 8, again they didn’t come! Now, they said Monday and again nothing! We ran out of gas last Friday and had to endure 4 nights of freezing cold! Cancelled my service with very big disappointment of their uncaring attitude.
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December 2022 by Kim Spruth
I have been using this company since 2017 and have even given them great reviews. I requested a propane delivery on 1/17 and have not received it as of today (2/4). The first three times I called to check status after a week of waiting I was told that I was on the delivery schedule for that day. The next three times I called they say there is a ticket but the delivery has not been scheduled. No one can provide a reason for the delay or tell me when I might expect it. I have also gone on the Superior Plus Propane site and have not received a response. Very disappointing.
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December 2022 by Trophy Bass Hunter 4 Life
I called and requested for my propane tank to be refilled a month ago and was told they would be here in 7 business days but I still haven't seen them. After 3 days of trying to call I finally reached them on the phone and their response was " We have you on the list for a refill but cannot give you a time frame or a date for delivery. Thank goodness the propane is for my gas fireplace insert which is for emergency heat in the event of power loss and not my primary source of heating. I even emailed superior propane (the parent company) and never even received a response. I'm currently shopping for a new propane company. I definitely do not recommend this company!!!
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December 2021 by Jonathan Mills
Simply put, you get the same service anywhere you go, but here you get charged an additional tank rental fee you don't get elsewhere. There are far better (cheaper!) options.
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December 2021 by Sandra Bruning
Have been customer for over 15 years - Will continue - Service is always good and always helpful for "lighting the pilot light" too!
