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November 2023 by Ellen E
Service over the teller was very poor. Long line and wait time is over 30-40 minutes. One teller has entertained one costumer chatting for a very long time. Only 1 teller is functioning and there were 4 of them inside. We have to wait for 20 minutes for that single teller because the customer have to retrieve something from outside and teller has to hold the long line to wait for her to be back.Bad customer management.
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July 2023 by Holly Daymude
Every time I need to come here they are understaffed. I have had to come here twice for notary services due to dealing with my mom’s accounts on her death and they truly do not care about doing things correctly the first time. Not impressed with this branch at all.
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July 2023 by Judith Andrade
Friendly and knowledgeable staff. Gonzalo patiently helped me until the end. I left that branch very satisfied after visiting many branches.
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May 2023 by Sahira
The ATM machine ate my deposit and didn't show up on my account. Your ATM machines often don't work and it's very disappointing I had to call in for a dispute which I'm not even sure is going to be resolved. It's very inconvenient. You need to fix the ATMs
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May 2023 by Denis Denisov
I went to the bank in order to deposit cash, i forgot my ID, but i had two of my capital bank cards with me. I had my phone with me, my social security number, access to my email and picture of my ID. I have been using this bank over 6 years. They told me they can't deposit my cash as long as I don't have my id with me. What is that? They told me i can use atm, i used their atm and it glitched while i put there 1700 dollars, the money were not deposited, and atm didn't give me the money back.I went back to the bank, i wanted to talk to a supervisor, they told me supervisor is not there. They were arrogant, rude and unqualified, and told me there is nothing else they can do with their own atm and nothing they can help me with.I spent hours talking to a customer support on a phone, and now i am having a very big problem, i have no money to pay my bills, and i have to wait god knows how many days until they do something with it and return me my money.WHO IS GOING TO PAY MY LATE DUE FEES?After they return me my money I will close my capital one bank account, and I won't deal with them ever again.My friend had a similar problem with the atm of bank of America, and they gave him his money back the same day.I am having a huge hardship with my bills, my whole weekend is ruined.Screw Capital One Bank, their broken ATM machines and their unacceptable level of customer service!
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May 2023 by Eva
The ATM machine ate my deposit and didn't show up on my account. Your ATM machines often don't work and it's very disappointing I had to call in for a dispute which I'm not even sure is going to be resolved. It's very inconvenient. You need to fix the ATMs
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March 2023 by Rich
Please avoid going to this place on Saturday at all costs. It had a terribly long line. One customer behind me was embarrassingly rude and heckling the staff to the point I had to confront her once she started to shout at the teller assisting me. The teller didn't help the situation. She had me wait unnecessarily for 20 minutes for an approval of my cashiers check. She phoned all her unresponsive managers until she finally realized the colleague standing right next to her could approve it the whole time. I gave her no grief at all for the situation, but she couldn't even thank me for my patience. At least I got my check.
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December 2022 by Michelle Savinovich
Saturday is a very busy day -no reason for management to only have 2 tellers available, the line is literally out the door.
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December 2022 by Ahmad Zayed
Someone with the name alejandro who works at this branch was very rude and not helpful, he had no customer service at all, I told him to assist my grandfather who is a senior customer for long years and he refused. I have no idea how he is working for capital one bank. This bank needs to reconsider having Alejandro working for them because he is bad representation for this big brand.
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November 2022 by Mohamed Abdelrahman
In this branch employees take long-time with each customer more than any other capital one branches which coats more waiting time. I requested to talk to a manager, the employee told me that the manager is out due to family issue. So I asked her, why there is only one employee helping all people in the line. She answerd”We are two but we have many things to do here”. I said “but that makes us wait a long time “ she answered immediately “ there are many other capital one branches in the area you can go to any” . I complained, That how you solve it?, then she turned around while I was talking to her and left!!!!!!
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September 2022 by Daisy Sison
This branch needs more teller .I don’t like going to this branch because I always wait for minimum of 15 mins to 30 for just a simple deposit
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September 2022 by Amardalai Ayurzana
Not professional at all they don’t know what they are doing. I went there to get a cashier check. 2 ladies argued because they both made mistakes and blaming each other. waste of time. Adrinia or whatever she is rudest person ever.All of them lazy always having long line.
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July 2022 by Omid Danish
17 customers waiting in line, only 1 teller working. The worst bank ever.
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June 2022 by Kevin Amor
Lazy people at these banks. They have huge lines of people waiting and they move as if they’re on vacation or forced to be at work dragging their feet. Capital one bank is becoming one of the worse banks with these people and the closing of all their branches. Just look at the star on this branch
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May 2022 by Top Rank
ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS understaffed for the last 8 years I swear to God.c'mon guys, have adequate tellers.you don't pay them MUCH and you're not short on money
