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April 2023 by Donna Moore-jessie
I recently inquired about an IRA at the Bassett branch with the help from Jenn Oakley and Cammie Hambrick. These two ladies went above and beyond to my needs. They answered all my questions that I had concerns about. Made me feel very comfortable. I also want to point out they were extremely busy that day, and they seem to be very shorthanded but they professionally help me to all my needs. These employees need to be recognized for an outstanding job they are doing on a day-to-day basis.
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March 2023 by Lee Ross
Great service wonderful people.
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September 2022 by Kimberly Rendo
I moved to the area in 2020 and love it. My finance lives in Floyd,Va. He had a government check he had to cash and didn't have time to go to Floyd to get it cashed, the ladies at Carter Bank were absolutely accommodating and understanding and with a little paperwork he was on his way, cash in hand. I was impressed, then I needed a document notarized and spoke with Rhonda at Carter Bank and Trust, the stanleytown Bassett branch, she was extremely pleasant, informative and helpful. It's for these reasons I'm switching all my finances and banking needs to Carter Bank and Trust! When you get out the way, stellar, and outstanding service these ladies and this Bank provides you hold on to it! Bravo!
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July 2022 by Karla B
Carter is a lifetime free checking bank. I've banked with them for 40 years. I've never had any issues with service and the tellers at the Bassett branch where I do most of my banking are always polite and outgoing.Also any questions I have they are always happy to take the time when helping.
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March 2022 by Karla “Misfit” C.
Carter is a lifetime free checking bank. I've banked with them for 40 years. I've never had any issues with service and the tellers at the Bassett branch where I do most of my banking are always polite and outgoing.Also any questions I have they are always happy to take the time when helping.
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March 2022 by Kimberly Brown
I moved to the area in 2020 and love it. My finance lives in Floyd,Va. He had a government check he had to cash and didn't have time to go to Floyd to get it cashed, the ladies at Carter Bank were absolutely accommodating and understanding and with a little paperwork he was on his way, cash in hand. I was impressed, then I needed a document notarized and spoke with Rhonda at Carter Bank and Trust, the stanleytown Bassett branch, she was extremely pleasant, informative and helpful. It's for these reasons I'm switching all my finances and banking needs to Carter Bank and Trust! When you get out the way, stellar, and outstanding service these ladies and this Bank provides you hold on to it! Bravo!
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December 2021 by Lisa Moody
I've been with Carter Bank & Trust around 35 yrs with no major issues. Just wish we were provided with an ATM to withdraw and deposit after business hours. ?
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July 2021 by Rhonda
I have always been treated well at Carter Bank. We have been doing business with this bank for the past 40 years way on back when it was Patrick Henry bank. There is a lot of the same employees there and they know us by name and always come by to greet us when we see them out somewhere.
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December 2020 by Nicky Rose
They never pick up there phones
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October 2020 by Isaac Roark
Waited in line at the drive through. Got up to the window and they refused to help me saying they were closed. I was in line before 12p. Me and another vehicle were refused service. Only used this location because it was close to my work. Will use the local closer to my house in the future.
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July 2020 by Wanda Light
Just your average bank visit.
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January 2020 by jm137
Great Bank. Nice People.
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July 2019 by Cassidy Parnell
Everyone EVERYONE down there is so hateful. They dont do there job correctly and they all think they're just the hot stuff. But I'm sick of it now I gotta go out of my way to get things done because I cant bare to go in the awful pathetic place
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July 2019 by Ciera Powell
Its always a long wait. I wish they would add a atm soon.
