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November 2023 by Patricia Lynn
The service at Nelson is excellent !! They are the best ! The entry point is Marian U. and she is fantastic, always informative and helpful.
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October 2023 by Kesha preston
Customer service was great, Jennifer was very nice. I'm usually assisted by Marion when I take my car in for service but I had the pleasure of being assisted by Jennifer this time and she was very pleasant and understanding because I had gotten My times mixed up for my appointment and I had to reschedule but she was very nice about it and got me fixed up the next day. Jennifer and Marion both are good to work with at NELSON KIA SUBARU.
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October 2023 by Patricia Peterson
Timely service, as always! The customer service is exemplary. My service advisor, Marian Ullrich, takes the time from her busy schedule to listen to my concerns about my car. I always leave Nelson Subaru feeling as though I’m an important customer!
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October 2023 by ileene Fields
I was here visiting my daughter when my car had an oil leak and Jennifer was able to give me an appointment this morning and get the problem resolved. I appreciate the great customer service!!!
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September 2023 by Mary Martin
Great service was kept updated on what was being done to my Kia.Marian showed where everything was while waiting on my car. I always enjoy my visit here at each service time and really amazed at knowing that I am known by my name and greeted mostly before I get completely out of my car. I feel right at home here. Thanks for the great service and big thanks to Marian for going the extra mile to make sure we had everything we needed and even brought my car to me so my mom who is (unable to walk) didn't have to. People I run into there are like family especially Marian. Another Big Thanks to Marian we love you!!!
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September 2023 by Keaton Annamarie
Every time I visit the service department has been a pleasant experience. Service is friendly, efficient , timely and the cost fair.
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September 2023 by Ferrell Neice
Very good folks to work with. We felt very comfortable dealing with Judy and she was very helpful
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September 2023 by Terri Philpot
Quickest oil change and tire rotation ever. Marian greets me by name when I come in and always keeps me updated on status.
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September 2023 by Tyler Gutshall
Nelson Subaru set the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, Judy and Reece were responsive, and extremely knowledgeable, not only about the vehicle itself but in walking us through the entire process.It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!
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September 2023 by Michael Martinez
Just moved to the area from AZ and needed to get my 2012 Forester serviced. Dropped it off for oil change, tire rotation and safety check. Staff was prompt, friendly and attentive to my needs. Even replaced the worn out rear window wiper that I wasn’t able to find in stock elsewhere. Top notch service and a clean exterior to boot.Nelson Subaru is my new service center to kee my Forester in top shape and safe on the road. Great experience!
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September 2023 by THEA ARLISA JOHNSON
Excellent service from the whole crew! Marian met me at the door and got me taken care of quickly. Couldn’t ask for better treatment even down to the waiting room.
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September 2023 by Maria Vasquez
I had a good experience at Nelson subaru, I had a lot done to my car and got a good price for it, they washed my car with no charge and it came out shinny. But the only reason why I put 4 stars is cause I had to wait 3 hours
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August 2023 by T.L. Essary
The engine on my WRX went out and they said the lower end had to be replaced. 3 months later they said it was ready to pick up. I started it and the idle was off and they kept it. Off and on for the next 7 months, they kept saying it was the tune when I had taken the tune off it (access port) the day after it had been originally towed there. The mechanic had also flashed it with the current factory tune a few times but still had the same problem. Finally they found a gasket wasn’t right from the rebuild and it was now running correctly. Go to test drive and the armrest had been damaged and half hanging on. The car did run fine and they were going to order up another extended arm rest. They did happen to give it a safety sticker and put a new battery in it (it had been sitting for most of the 9 months they had it out back). Paid, went go to drive it home and now have a “headlight disabled” alert and the headlight didn’t work. Left it with them to figure it out. Got a call the next day that they will drop it off at home and was told the headlight disabled alert was a fuse/relay issue. I was noticing that the “C” lights weren’t working especially since they had been set up as DRL’s. Sure enough, the harness for it had been ripped out, taped up and stuffed under by the headlights. 30 mins later and I had the “c” lights back to factory. I should have been worried months ago when the mechanic said he had never really worked on a Subaru Turbo engine and he was the only one factory trained. If I had known the service experience was going to be so bad, I would have taken it down to NC and a shop that actually knows about WRX’s and their turbo engine. I will say the service manager tried along with the lady out front, but it still took 9 months total with 7 of them being a mechanic that couldn’t figure out what the problem was. I’m just glad I’ll never have to go back there again to get work done to my car.
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April 2023 by Sherman Moore
Great customer service, everyone was kind, and did what they said.
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March 2023 by Kasey Davis
David at Nelson Kia Subaru… pleasure to work with. Sold us a used car that they had just taken in on a trade in, he followed up when he said he would, kept us informed on the progress of their service check! Buying process was smooth, and quick! Go see him!
