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January 2024 by big daddy
Great store for your auto needs
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January 2024 by Jeff Teters
Very friendly hometown folks.
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December 2023 by Jason Bizier
Big Mike and staff are helpful and very professional
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October 2023 by Robert Hardin
Friendly staff helpful in selection.
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October 2023 by Loralech Saenz
Was open as advertised. "Big Mike" was extremely helpful and informative. Great service! Thank you.
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August 2023 by Sam Perez
I was riding my motorcycle from Baltimore to Roanoke, and passed by on the Blue Ridge Parkway. While up in the mountains, my oil plug fell out, and all my oil leaked out. This was 8:30 at night, and the only place open on a Saturday night was this Advance Auto. I explained the situation to Robbie, an employee there, and he helped me look for the right oil plug for my bike. They did not have one, and because it was so late, I could not check any other store.Robbie decided to scour the store to find anything that was threaded the same as the plug I needed. He eventually found an air-conditioner hose coupler that had the right threads. It worked like a charm, I made it all the way to Roanoke and got a real plug the next morning.If not for Robbie and his quick thinking, my bike would have had to spend the night unattended up in the mountains, and I would have missed my hotel reservations.That man is an invaluable asset to your store, and I had to share my praises.
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August 2023 by Russel Staples
Very nice and helpful staff. Had everything I needed.
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June 2023 by Amaechi Nwaobi
The attendant was very kind and nice to me.
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May 2023 by Melissa Markham
Last night I was helping a friend. After trying to jumpstart the car and being unsuccessful, it was decided that we should have the battery checked. We went to Advance and they tested the battery and said it was fine. They suggested it might be a fuel pump. We went back, the friend's father insisted it was the battery. Back to Advance, they strongly advised against us buying a 250.00 item that we didn't need and would be non returnable. They told us what to do to figure out if it was the fuel pump. It turned out that was the issue! Thank you for being kind, courteous, and steering us correctly!
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March 2023 by Ninja Cephas
Steven helped me with a serpentine belt and a return. Perfect employee for the job 100.
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February 2023 by Patricia Naughton
I was in Bedford from Chicago due to a family emergency. I had to have an oil change before driving the 700 miles back home. The place I took my car failed to re-attach the oil cap securely and it fell off, resulting in oil spewing all over, making the engine smoke and leaving the oil uncapped. I called several places in search of a cap and could not find one. This left me in quite a bind and by the time I called Advanced, was feeling helpless and not sure what I was going to do. Alex answered the Bedford store phone and after I explained my predicament, asked if I could make it to the store and he would see what he could do! I wasn’t completely sure I had enough oil but took the chance. When I arrived, Alex had a cap (not made for my exact model) but wanted to try and see if it would work. He went outside with me, opened the hood, tried the “generic” cap and it worked! He even checked the oil to make sure it was at a good level! He then just happened to see the original cap that was lodged in the corner of the engine bed. All turned out well but I have to say I did not see the cap and really had a problem that Alex went above and beyond to help me with this potentially very big unnecessary problem.When asked if I could pay him, but then pizza or coffee or anything, Alex’s response was “No ma’am, but I will take a hug and give you a joke” AMAZING.Advanced, you have a SUPER STAR employee in Bedford by the name of Alex!I cannot thank Alex enough for helping me.
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December 2022 by Ellie Fledermaus
Came in today for a new battery for my car. We bought the battery online with the pickup in store option. Wife went in since I'm disabled, she was helped quickly, and William installed the new battery no problem. Very kind and efficient!
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November 2022 by William Andrulot
Stopped in to grab some wiper blades for my wife's 4runner. Mike was very helpful and kind. Thanks Mike!
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October 2022 by Ricki Fowler
Advance Auto is a good go-to place for all auto parts that you can replace yourself but might need some help replacing correctly. Yesterday I got a fuse there which did not return my wipers to working, but also got some ideas as to what else could have caused them to fail. When I get a new battery there, they install it. When I need to replace a blinker light, I can borrow the screwdriver with the odd head needed to install said bulb. The people who work there know their auto mechanics. I appreciate that.
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September 2022 by sean garvey
The team at this store are the best out of any from Roanoke to Lynchburg. They have actual hands on rebuild knowledge on many models so there is never any guess work. Friendly and even if there is a wait it is still worth it.
