They helped me as a non-customer to untangle some long standing issues with an old BB&T account. I'd use BB&T again just to deal with this branch, but there are significant reasons why I chose to switch away from BB&T as a whole. Now I cringe less when someone gives me a BB&T check, though.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.