Advance Auto Parts at 320 E 5th St N in Big Stone Gap offers automotive aftermarket products, free store services, and same day options. The store provides leading brands and is a huge, conveniently located, and quick access location. Customers appreciate the great priced items and the daily specials that change from day to day. It is loved for DIY projects, and ordering is easy to get the correct part. The staff receives high praise for being very polite, very professional, and top notch. They are always willing to help, go above and beyond, and go an extra mile. The people are knowledgeable and helpful; if they do not know something, they find someone who does. This includes free services like battery testing, installations, and engine code scanning. Customers appreciate the hospitality and note that the staff is always willing to help in any way they can.
Went here on the evening of 4/9/26, two men in the store changed my battery, went above and beyond, were friendly and incredibly helpful. I let the battery get corroded. Not easy job for them. I am publicly admitting this shame, as a man that let his post corrod, because these men are worth it.
October 2025
Great place they offered to replace my car low beam light.
September 2025
Store manager was extremely helpful broke down the issue I may be having great customer service
