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September 2023 by Candace Philpot
This was a wonderful experience for my son and daughter-in-law thanks to the team at My Town in Big Stone Gap, VA. Angela, TJ, and Tim are the best. If you're looking for a vehicle, they will go above and beyond to make it happen!
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August 2023 by Lisa Woodruff
This place took care of my Jeep needs. It was overheating and a/c not working. They fixed the vehicle. Everything was done quickly. They stayed in contact about the progress of the repairs. Called me when it was ready. EXCEPTIONAL SERVICE.
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July 2023 by Patricia Conto
Son found two vehicles he liked on their website. Went to dealership where TJ greeted us, got him test driving and had us in and out very quickly. They are helpful, courteous, fast and made it an easy and pleasant experience. Would recommend!
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July 2023 by Kayleigh Bednarz
As a first time car buyer, Christina really made my time there amazing and helped me out so much, I can honestly say I’ll be recommending her and this business to anyone who is in need of a good vehicle
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June 2023 by Jason Smith
Avoid Al all costs!!!! August 16, 2022 my engine crank broke 3000 miles and 2 months after purchase. It supposed had "lifetime power train warranty ". 10 Months later still no Truck. Haven't laid eyes on it this year. It's now June. I offered to trade. They refused.Trust me. Go elsewhere!!!
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May 2023 by Samantha Workman
Hands down the best car buying experience We have ever had! I have purchased two vehicles from these wonderful people now and everything from the moment you start looking for a vehicle is handled like your family they really go out of their way to get you into the car you want! Very thankful for them and their customer service!
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May 2023 by Ryleigh Wallen
Great place to buy a car. Deanna in the internet department helped us do a lot of things over the phone to get the process rolling. She was a lot of help. If you’re looking for great service definitely contact Deanna.
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April 2023 by William Pless
I just wanted to take a moment to thank Austin and the others who was involved in my purchase. It was very challenging but Austin stuck with me through it all. He even took the time out of his busy day to personally deliver it himself to me. I love the truck and so does my family. I even have to say that he took in the fact of me and my wife having little ones and that impressed me more then anything. Well done and as a happy customer I say thank you for all the hard work and miss Sells and head aches we've been through.
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February 2023 by Chris Taylor
Last week I traded my Jeep Gladiator for a newer one. This makes the 5th vehicle I have purchased from this dealership. They are a great group to deal with. They have always provided great customer service as well as great service after the purchase.The service department here has always been great as well and taken good care of my vehicles. I’ve had other service departments closer to where I live that have tried to charge me for something covered under warranty or tell me something more was wrong than really what the issue was. The service department here has always treated me fairly and been up front about any issues. I’m willing to drive the extra distance to have service that I know is good and that I can trust.If you’re looking for a new or used vehicle, go see James, Tim, Austin and the rest of the crew at MyTown. They’re going to make sure you’re treated right and get the best deal for you they can.
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February 2023 by Derrick Thompson
We had an amazing experience yesterday with My Town. My daughter purchased her first car yesterday and everything went smoothly for her, from walking on the lot and being greeted by Austin, to James and Tim working with her on finding the right rates and pricing to Devin helping her with filling out the paperwork. We, as a family, greatly appreciates this experience.
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January 2023 by Renau Hazlewood
I was scheduled for an oil change and was taken straight back. The staff was amazing. Never been treated better. Talked to the owners, etc and was super super nice! So impressed with my experience today! Will be glad to do business with them! Give them a try...you won't regret it! Thanks for a GREAT experience today!! Mistie was great!!!
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December 2022 by Charles Fowler
Went to My Town thinking we had little to no luck of being approved and if so it would be something we wouldn't like. Well, not only did they do more than we thought was possible. The buying experience was great from start to finish. Everyone was so accommodating and nice. They ended up putting us in the exact vehicle we wanted at an amazing price! Would and have recommended since the moment we left. Thank you to everyone at My Town for treating us like family and making it so enjoyable. My 2 Year old little girl wants to go back because she said she had so much fun! HaHa!
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December 2022 by Dakota Hall
Fantastic place to shop for a vehicle. Easily the best finance manager I've dealt with at a dealership. It felt like he was truly invested in getting me the best deal he could, even if that meant he didn't get to leave the office until hours after closing. Sacrificing time with family and friends. That's some true commitment and amazing service.
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December 2022 by Virginia Ramsey
My husband and I bought a Ram 2500 there, without ever even having to step foot on the lot. They appraised our truck in our driveway, and delivered the new truck and paperwork straight to us! Phenomenal service!
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December 2022 by VSG for Baby B
Best experience we've had, hands down! Tim worked tirelessly to make sure I got what I wanted within the price range I needed when no one else had even come close. Super professional and personable, too. Definitely returning in the future!
