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March 2024 by Joseph Charles
Worst customer service of any Dollar General in the area. Employees act as if assisting customers is an inconvenience…she didn’t bother to bag all of my items and just walked away after I paid for them.
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February 2024 by Jody M.
No matter where you go you always need to stop and check them out. Daily needs from food, cleaning supplies, medicine and so much more. Love DG !!
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October 2023 by Janet
The manager and workers there are completely rude! The place is a disaster and disgusting!
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August 2023 by Missy Johnson
I avoid this store if at all possible. Bare shelves cluttered and rude employee. Stop SITTING behind the register playing on the phone and do your jobs!
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April 2023 by Myra Puleo
The store looks great but the shelves in places were very bare.
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December 2022 by Chris cole
All around good place to shop! Very helpful Staff.
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November 2022 by David Moore
The Big Stone Gap Virginia Dollar General Store is the worst place to shop at. Their store manager Melissa James is very rude and their worker Tyler Rose makes racist jokes.
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May 2022 by Melissa Laws
Store is tidy and stocked well but some people need a class on customer service here! Just plain rude in this store Appalachia store has awesome friendly employees!
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July 2021 by Wendi Wampler
I stood at the register for 5 minutes while the cashier stood outside and smoked and looked at me period she could at least open the door and told me she'd be with me in a moment but nothing.I ended up leaving my purchase on the counter and walking out. I like the Appalachian store much better or even Norton's they're always friendly and eager to help you
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April 2021 by Angela Sexton
Absolutely rudest cashier ever and the store smells
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April 2021 by Charissa J. Sturgill
They are always clean and spacious with plenty in stock. It's never like that dollar store in Duffield Va where you have to dig into a box or something to find something you want. Otherwise you will get nothing from the shelves so thank you BSG Dollar store
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March 2021 by Kelsey Hall
A little cluttered but still found all we needed :)
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February 2021 by Ed Perkins
Good prices,helpful workers,clean store!
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January 2021 by Sebrina “Bre” Fannon
Was alright, but whn I went there today I asked one of the worke1rs there if they had any cleaning wipes and she was hateful,and she didn't have to say it like that if something is going on with u don't bring ur problems or attitude to work. Thk u.
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December 2020 by Sakima Mitchell
There's only one person working there that is rude and needs to go and that is the manager. The store is crowded with boxes sitting everywhere. The shelves are always empty but trucks are there all the time delivering. Boxes are always stacked up in the back of the building, all over the front of the store, which makes it hard for us, the customers to shop, and then the manager will not get anything off the carts or out of the boxes to sell it to you unless you are her friend or a man she likes. She treats the employees under her like trash as well.I am surprised that store is able to stay open with her as the manager but I guess when you have friends and family in district management positions, that's how you keep your job. She will eventually run the Big Stone Gap Store into the ground. I used to love that store. Now, I rarely go in there. I drive to the Duffield Store, 14 minutes from my house just to buy dog food. They will sell it to me even if it's on a cart. I have even went to the Dryden store because the Big Stone store had toilet paper still sitting in boxes and the manager would not sell me anything if it wasn't on the shelves. I am starting to think it's because I am black. There was an issue with my online coupons. Same issue another woman had that was in front of me at the register. The manager typed in the discount for her coupons but when I checked out, she told me that I would have to try and fix it through my email. A lot has changed at that store since she became manager. Several people have stated they hate having to go in there when she is there. She is only friendly to a select few people and the store is a wreck! Her time should have been up a long time ago.