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July 2025 by Donald Layton
You will not have access to your own money. This trash financial institution is currently flagging transactions as fraud for food, gas, Dicks Sporting Goods at the mall near my house... totally random telling me every time it's my fault for how I am shopping. They say I am outside of my normal area... 15 minutes from my house, that's possible fraud and lock my account down. I have been stranded, missed flights my employer paid for trying to get an Uber too early for FFCU... that's possible fraud so no Uber... Freedom First canceled my travel... no flights for me. I have canceled family plans stranded trying to get gas. The chip in my card is broken a few months into a replacement card... I cant even get money from an ATM. Currently, I can't transfer money or use bill pay to pay my rent. I am on hold for close to an hour multiple times a week or locked in pointless text and email conversation with their Customer Non-Support just to end up right back in the same situation. Any other bank or CU on earth is better. I am filing a BBB complaint.
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April 2024 by Lee Doughty
Overall good experience with the staff here the few times I've visited. I only have a savings account, and only see them two or three times a year, but nice to have a local physical bank for certain needs that USAA (effectively an online-only bank for SWVA) can't fulfill
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July 2023 by Kevin Shrader
Always friendly and helpful! I wouldn’t go anywhere else!
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July 2023 by T Mike
smug tellers and ridiculous policies
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June 2023 by Jonathan Gendron
I paid to use their ATM, and went inside to get different bills.
Simple request, but they wouldn't let me without having an account! SERIOUSLY?!
They say they're a credit union, but they act like a generic bank with outdated rules against customers.
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April 2023 by N Bauquiery
This group of people cannot follow basic, rudimentary instructions. Freedom First should not be operating. Its operating license should be shredded.
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February 2023 by JLVModels
The Staff here are excellent!
