The UPS Store in Blacksburg offers expert packing, shipping, printing, document finishing, a mailbox for mail and packages, notary, shredding, and faxing. It is locally owned and operated. The store is located in the heart of downtown Blacksburg, with a dedicated parking lot across the street. Reviews highlight excellent customer service, with staff described as going far and beyond. The owner, in particular, is noted for exceptional kindness and patience, waiting for a late customer and providing quick, expert help. Some employees are recognized as friendly and great, with staff remembering regular customers and preparing their packages without being asked. However, some customers find the store area very messy and disorganized, and the customer interface low energy and uninviting on occasion. There is currently an issue with the door, preventing after-hours mailbox access. Despite these points, the store is praised for never causing an issue, providing quick and easy service for returns, and the overall helpfulness of its team.
These guys went well out of their way to help me out. I directly interacted with both the owner and the manager. In my limited experience, they do what they say they’ll do, on time and on budget. I hope I have a need for their services in the future.
June 2025
I can't believe the excellent customer service that Kevin and Brian gave me, they both went far and beyond what you could find from any store anywhere. I think the people in that community are very lucky they have this store and this owner to serve them. Good job guys for going the extra mile for a very happy client.
June 2025
I came in to return an item I purchased on Amazon. Pete was happy to help me out quickly. Thanks a lot!
