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January 2024 by Ginelle Heller
Dana saved the day for family. We messed up our passport appointment times and she took care of four of us in record time. Exemplary customer service
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March 2023 by Faith Hughes (Chickie)
Needed help from the manager and was satisfied with the results.
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March 2023 by Kaylee Wilhelm
Rude and short tempered employees. Miserable experience for the only post office in botetourt with passport services etc. and rude staff. Wish the Troutville location was more equipped with blue ridges services instead; very nice and helpful people there. Never thought I’d leave a bad review about a post office of all places:/
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August 2021 by Jason Lewis
The post office itself is great but the individuals delivering for them. That is another story! How wide open roads and driveways are not accessible on such a regular basis and roads with entirely different names can be so mixed up with modern GPS is beyond me. Here and there people make mistakes. That is life. When it turns into a somewhat regular occurance, then you have an issue.
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January 2020 by dubfind 84
I went in to get a simple passport renewal but came to find out I had to reapply which needs an appointment. Tracy helped me at this branch and she was fantastic. Even though I needed an appointment she helped me anyway and I was very grateful for her help and her wonderful personality. We need more Tracy's working at post offices around the country.
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July 2017 by Joey Hambrick
Never a long wait
