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April 2024 by magneticmaes mae
They would not honor the free pretzel day deal for at least 5 customers in a row even though they notified us 7-10 times or more about the free pretzel on National Pretzel Day, No manager on site on the busiest day of the year. NO BACKUP plan in case of a glitch in the system since the app was messed up. You could see we all had a free pretzel on our app. Worst customer service and management ever.
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April 2024 by Alicia Patel
Customer service was horrible. These workers do not know how to think and handle issues.
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November 2023 by Maria Olmedo
Tried the pretzel ? and it was hot and fresh.I had ask for an almond pretzel and cashier let me know it was a 5 min wait on it and since I had order as well 2 salted pretzel and 2 cinnamon sugar pretzel she said I’ll just make everything fresh if you don’t mind.Great
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August 2023 by Krista Artis
I tried to patronize this business on 8/22/23. I waited in line with one person ahead of me making a purchase. As I was waiting, one of the staff persons started throwing everything away. I waited maybe 30 seconds before it was my turn. As I approached the register the staff person threw their last two pretzels away as the cashier told me they were closed. The entire interaction was completely unacceptable and just plain mean. This location has the worst customer service ever! The only reason I gave them one star was because you have to actually give a star to write a review.
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April 2023 by Mr R.
Placed my order only to find out that a catering order wiped out all of the pretzels! "Come back in 20 minutes". So I did. Still no pretzels, their response? Sorry, come back in 20 minutes. I asked if they could just substitute another item and they said no.Wow. Bad customer service. I'll get my pretzel fix somewhere else!
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March 2023 by Lisa H.
The Auntie Anne's in Chesterfield Town Center is not only the worst place for customer service with rude and disrespectful staff members but they also steal customers' money. They take your money and don't care that they don't provide the food. I tried calling corporate and they say I have to get my refund from the store but the store employee told me I had to get my refund from corporate. Like I said, thieves!!
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February 2023 by Eva Smith
I have patronized this location dozens of times over the past several years but I am finally fed up with the poor customer service, awful management, and dishonest practices. The staff has never asked me what size I would like to order and takes it upon themselves to order the largest size on the menu. Whenever I use a coupon they take the item I am ordering and put it into a small cup and try to be sneaky about it by doing it either below the counter or behind a piece of equipment. I've addressed their behavior with the staff and they become argumentative and confrontational. I've also reported the issues to management several times and they fail to respond. Auntie Anne's are a franchise so I recommend visiting another location.
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January 2023 by RJ R.
Good just like any auntie annesI would recommend the cinnamon pretzel nuggets A regular and small hive u about the same amount of nuggets
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December 2022 by Amanda Duckworth
I was standing in line and when it was me turn the girl working there turned out the lights and said they were closing for a 15 minute break because she was tired. I told her to sell me a bucket of pretzels because I was standing in line at the time and I was getting ready to leave the mall after that. She just kept saying she was taking a 15 minute break and refused to take my order. I have never in my life seen a business shut down on their customers like this. It was so disrespectful. If you are that tired maybe you shouldn’t be working especially with the public.
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January 2022 by Erich R.
I thought this was a decent Auntie Anne's. It's located in the main food court of Chesterfield Towne Center and seems to have a decent amount of staff and window/counter space. It had a full menu but I noticed some of the foods laid out seemed to not be too plentiful - as in during a busy time it could easily sell out and there would have to be a wait. The prices were standard. Being located in the food court is somewhat positive in that it is essentially the nexus of the mall and it's easy to get everywhere else in the facility before/after stopping by this location. In contrast, Auntie Anne's is more of a snack food rather than a food court food and many malls seem to have it located more out of the way of the hustle and bustle of the food court, better suiting its role as a quick snack while traversing a mall.
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December 2021 by Sherry W.
Last Sunday Dec. 5th 2021 I went to Aunt Anne's at the Chesterfield Townecenter Mall and ordered a pretzel and pretzel bites. The manager was being a bully toward his employees and was rude to me. He should not be a manager! .
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September 2021 by Anna C.
This place is awful with very unprofessional service. The "manager" completely ignored me when I cam up to the counter and asked a question, and the other "worker" just stood there as well. A third person FINALLY came over to ask what I needed. This place and the whole mall is going down!
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May 2021 by Ashton Foldenauer
The cinnamon pretzel bites are fye. No cap. ??
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February 2021 by Chelsea
I told them about a tree nut allergy my son had, and they went above and beyond to accommodate us. Really thankful for their customer service.
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January 2021 by Hunter Cumbie
I know people may not see this but please save yourself and eat somewhere else. The customer service is absolutely terrible and their delivery never even got to me. From other reviews I see that the people who work their are awful. I'm really surprised how they haven't gotten shut down yet.
