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August 2023 by Rhonda Andrews
This was my first visit...I love this place!!! Everyone was welcoming & friendly. They offered bottled water & snacks. I was so pampered and Candy did a perfect job on my hands & feet. The equipment was in excellent condition and everything was very clean. The other patrons were happy & smiling too. ♥️♥️♥️Services: Foot massages
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July 2023 by Diantha Walker
MiMi did my nails. She was very Honest that I needed to take a break from the acrylic for awhile. She did give me tips, but used dip instead. She told me I can come back in three weeks for a full set with acrylic and gel. I appreciate her honesty… CookieService: Dip powder
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July 2023 by Mook Mumm
They definitely over charge. I get the same thing & it’s a different price each time. They’ll have you wait for hours too smh definitely gonna find somewhere else to go. I typically get an acrylic overlay on my toes French tips they charged 100 I didn’t even get my nails done just my toes. Please don’t waste your time I only continued to come here cause it was the closest spot to my home but it’s honestly not worth it
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May 2023 by Larry Holcombe
We were quickly greeted and put in a chair for a pedicure. Lots of selections for a pedicure. You can spend as little or as much as you'd like to. They did a pretty good job. They dug out on anything else which was a little painful at times. We were also offered a bottle of water and a snack all over we're getting our pedicures. The place was very busy but they were keeping up.
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April 2023 by Jessica Simpkiss
I had a impromptu visit to get a pedicure today (my normal lady I use didn't appear to be there). So, I took whomever they gave me. I mean awful... spent 100 dollars barely did anything to my feet. They are still in need of a pedicure to smooth out my heels, she slid me so close to her in chair i was uncomfortable and was rough with the only oart of my feet that really didn't need attention my toe nails as i had just filed them. Im not sure i guess they stop masaaging your legs and feet. I even got a more expensive package since i hadn't been in months. I guess I'll look for a new place. On a positive note the girl that did my eyebrows was amazing. They look great!Service: Pedicure
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April 2023 by ShaMeara Bonner
I asked for my toes to be a square french tip, but instead I was given a half square half round shape for my toe nail along side a crooked french tip. I tried to communicate to several people within the spa what my issue was with the work i received and I was given a hard time. I asked respectfully a numerous amount of times for it to be fixed, but was told that it was my fault that my toe was that way even though she shaped and polished it. Prior to this before being serviced I was forced to sit uncomfortably by the woman whom was servicing me. This woman slid the bottom of my chair all the way up and when I expressed that I was uncomfortable and moved my chair to a more suitable position that’s when she started being rough with me. I have never been treated this way. I am a loyal and paying customer. I should be serviced with respect and my request should at least be heard. It is my birthday and I am going on vacation. This horrible experience has ruined my trip.Services: Acrylic nails
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April 2023 by Sydney gronboldt
Terrible service and rude techs!While some techs have done great on my nails it’s always a gamble to see if you are gonna get a decent and properly trained person or not. Last time I went I was with an older woman in the very back of the salon who was super rude and heavy handed. She would repeatedly and abruptly stop my service and go on her phone. Super unprofessional and weird. Then after a gel fill in and eye brow waxing (which was awful) I was literally charged $75….. Luckily I found a new salon that is super clean and quiet that does great work for reasonable prices!!! Don’t come here.
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April 2023 by TK Houston
I've been going here for the last year. The nail work is nice but the level of service is subpar. I've never wrote reviews but the fact that my husband wrote a review based on my experience and Hannah decided the best course of action was to block me. How does a business grow without honest feedback.? I sat waiting for a pedicure in cold water for an hour. I was not compensated or anything. My price was still 100 plus dollars and time was beyond wasted. To them you're not valued just your money. There's no loyalty to the customer. We are supposed to just accept sorry service and not complain when we are paying our hard owned money.Services: Gel manicures
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February 2023 by Mack
This would’ve been my second time here. (First time was the black and white) I was nervous at first because it had been almost 10 years since I got my nails done. I didn’t know anything! ? but Hannah didn’t make me feel d*** when she told me to wash my hands and I didn’t know where to go lol ! My second time was just as good as the first time. First time, we just called to see if there was availability and we walked in, the second time I made an appointment. I highly recommend making an appointment because you get seated first. Kimmi did my nails the second time. After my first set I went soooo long before going again and I didn’t want the pain of waiting and also my nails looking like I NEED them done, so I opted for clear coat the second time. Which should last longer, but we’ll see. -They lasted long last time, but I work in a warehouse so tryna be cute and work did a number on my nails, but again it had been bout 2 months. - maybe a month and a half but still. My nails grow fast! Overall, I will be going again. Also, if you ask the price, I’m sure they will tell you lol everyone is super nice and pleasure. The music is soothing and the facility is clean. PLENTY of parking.
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February 2023 by Luisa Almonte
Loved how my nails came out, Hannah M did a lovely job! I will be continuing to trust only them with my acrylic nails!
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December 2022 by Team Roosted
I had an amazing experience at VA Nails. My nails and toes look incredible! Jordan did my nails and it is hands down the best set I have ever had! The designs are perfect and precise! If you come in to get your toes done ask for Austin, my toes are flawless. He did what he said was called a Russian pedicure! 10/10!!!When I was in the store there was an unhappy customer because she felt like she got rushed after getting a Polish change that took 15 minutes ?♂️? I have never had a Polish change take more than 15 minutes and not to mention how good her nails looked (great!) after just a polish change, some people are just so ungrateful and never satisfied!I will be back in 2-3 weeks and I can’t wait!Services: Gel manicures
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December 2022 by Karen Hughes
Very rude and only spent 15 mins doing my nails. Never again. I am adding to this review because I can't believe I am being questioned about posting this review. He kept coming at me. He said YOU PEOPLE are always complaining. First of all who the heck is YOU PEOPLE???? Black people??? I never complained I just gave a 1 star review because I can.Service: Gel manicures
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November 2022 by Karen H.
Very rude and poor service from the time I sat down. My daughter made my appointment and this was our first time there. She mistakenly booked a full set when I only get gel or dip on natural nail. I apologized but it seemed to get worse. I asked for a design and was asked what design and I said just whatever you want to and he said I prefer you pick. I picked and he said "I am not doing that. I said ok just apply the gel polish. I sat down at 4:45 and was done at 5:03 with jagged edges on every nail. I didn't complain I just did a 1 star review in which the owner questions me and my minor 17 year old about. My husband came to pick us up in he proceeded to question and back and forth about my review. As we are checking out and because we didn't want to discuss anything he proceeds to say "YOU PEOPLE always want to complain." WHO THE HECK IS YOU PEOPLE??? BLACK PEOPLE???? Which is all I see patronizing your establishment in which WE are paying for a service in which today I received POOR SERVICE but not once did I complain. I just did a review of my experience which is MY PREROGATIVE.
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November 2022 by lydia t.
Awful customer service. Don't bother making an appointment, they don't keep track. Made an appointment weeks ahead of time through the link attached to their instagram for a service with a specific person, and texted and called to confirm, as instructed. When I arrived they acted as if they had no idea who I was or how I made an appointment. I waited an hour past my appointment time because "no one could do what I wanted" (an acrylic pedi), even though I was "in the books" and had a confirmed appointment. Tried calling another day to make an appointment over the phone and they were very rude, didn't even take down any information, how would they know it was me? Asked them what their availability was and person I was speaking to got very snappy with me and asked me all annoyed what day I wanted to come even though I had already asked him what their availability was (I work full time so need to know if they have open appointments and go from there, as any person would) During my appointment, I had to walk the person doing my service through how to do what I wanted, and If i hadn't spoke up and asked for someone to start on me I probably would have been sitting there for hours. I ended up having to tell the women doing my pedicure that she needed to stop because it was clear she could not understand me and did not know how to do an acrylic pedicure. Believe the manager is currently Jordan, he is not helpful, very short and rude and doesn't seem to care about customers time or care whatsoever. Will literally ignore you to your face if you ask for help. He also seems to ignore his co workers when they need help and gets mad when they try and ask him for help (language/translation) Do not waste your time coming here.
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October 2022 by Ikea Tripp
I’ve had 2 visits with Candy (pedi/mani) and 3 visits with Hannah (manicure). Each visit my nails looked amazing. Thanks ladies! Longest I’ve had to wait was 15-20 minutes for Hannah but she notified me ahead of time. Which was nice and professional. However, I give a 3 stars rating because my 4th visit the owner asked to start my nailed while I wait for Hannah. At this time I had no idea Hannah was his wife. I’ve already paid a deposit with Hannah, so I asked would that be a problem if he starts my nails. Very rudely he responded “so what you paid a deposit. That’s my wife. Her pockets is my pockets and my pockets is her pockets…So what’s the problem?” Again I didn’t know they were married. (Im not sure if they have their marriage posted somewhere. I don’t have an instagram, Facebook, etc to see if it’s posted there so how would I know they’re married?) Anyway everyone have bad days. I thought maybe that day was a bad day for him. But it wasn’t. Today I watched him be rude to another client and she said to me he’s rude. And without a doubt I agreed and said YES HE IS!!!Services: Pedicure
