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February 2024 by Mikey G
I buy gifts for my wife here.
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February 2024 by Laura Anderson
There is product for everyone. Lots of fragrances to choose from. When they have sales, they are remarkable.
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February 2024 by Rene
I came out loaded. What can I say. Happy customer.
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February 2024 by Judy Jonas
Love all of Bath and Body Works stuff. Always waiting for the new items!!
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February 2024 by James Brown
Kingsport location has the nicest employees. I try not go to the one at the Pinnacle due to rude employees
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January 2024 by Ashley Taylor
Friendly workers here. I didn't feel like they pressured...cause sometimes people ask over and over if you need help and it feels uncomfortable...but not here. I did have some questions and I received my answers quickly and thoroughly.
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January 2024 by Jannie Perkey
Very good variety
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December 2023 by Anita
I'm from out of town. Stopped just to pick up a few things. Great customer service!
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November 2023 by Stephanie B.
I ordered several items from Bath and Body Works online. I received one incorrect item. The company's policy online says that you can return items in store and they want their customers to be 100 percent satisfied. I went to my local store at the Pinnacle in Bristol TN. I was told they could not return it because it would mess up their inventory. Obviously they need to read their own policy. I don't understand how their inventory is the customer's problem. I was told to call the 800 number on my email. I have been in a customer service job for 26 years. I have never gave a client a number to solve their own issue. I do all I can to help. It's a sad world we live in where no one seems to care about their customers any more. I purchase a lot of items each year from this company but it will not be at this store.
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October 2023 by Kitty Michael
I called with questions and spoke the ASM Kate. She was so very helpful and knowledgeable. She was able to describe scents and notes so that I could almost smell them! She was able to help me find similar scents to seasonal scents based on the scents. I rarely speak to someone on the phone who knows their product so well and answers questions so efficiently in a short call. Five stars for Kate!
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September 2023 by Heather Bunch
This is my happy place! ? It smells absolutely amazing as soon as you walk in. Could literally spend hours smelling candles and lotions.
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September 2023 by Destiny Phillips
They always have such friendly staff, and they have the best scents for all kinds of people.
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September 2023 by Carli Jarvi
Bath & Body Works ROCKS!!! ⭐⭐⭐⭐⭐Customer Service is great! Service with a smile! Products are out of this world! I highly recommend the Body Cream because it is silky soft and so soothing!!! Keep up the amazing job, Bath & Body Works! Absolutely love their REWARDS!⭐⭐⭐⭐⭐
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August 2023 by Taylor C.
Extremely welcoming staff and always love their products, especially their candles! Great recommendations from staff, too!
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July 2023 by Savanna Croft
This was such a great experience! I didn’t really like any of the scents until I asked an employee named Kate if they had coconut scents… Then she PSYCHOANALYZED my friend and I, finding us the best scents. SHE FOUND ME THE ONLY SCENT I LIKED IN THE WHOLE STORE. Plus it was the *last* one and 75% off, so I saved like more than twelve dollars! But Kate was a freakin’ mind reader. And Tasha, our cashier, was super happy and helpful when signing me up for the rewards. So happy after that!
