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June 2025 by David Frazier
Easy to work with generally
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March 2025 by Michael Proctor
It's a pain to get to your unit. But the price is okay for climate controlled units.
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February 2025 by Chandler sizemore
Affordable, climate controlled, clean storage buildings. Got all different sizes and the building was recently renovated. Definitely would recommend this storage place to people especially who live in downtown Bristol area. Very sweet lady who works at the front desk she will take care of anything you need.
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January 2025 by Ben Canter
I just wished they would go back to the 24 hours system then it would be the best storage place in the tri citys hands down .
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September 2024 by Mike Atkins
Good place great people
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May 2024 by alyssa guardiola
I was going to get a storage unit here again but I found out Toni was no longer working here. I found out that they did not take care of the mice problem. my belongings were filled with mice feces. Toni and me did everything we could to help with that issue but the people that were doing construction didn't secure the doors to the seat building that they were tearing down which caused the problems to begin with.
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April 2024 by Christopher McClanahan
Best storage place in tri cities
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March 2024 by Dianna Sparger
I have rented a unit in this facility for well over a year. My previous storage facility was infested with mice. So I had to move. Downtown Storage in Bristol Tennessee is an extremely clean indoor storage facility. I have never seen mice or mice droppings there and I have been to my unit in the mornings, afternoons and at closing time. Once the manager, Toni, asked me to check my unit for any evidence of mice as she had discovered a unit full of food items. She asked me to please let her know if I saw any evidence of a mouse and she would promptly take care of it. Fortunately, I never did and believe me I looked through my entire unit. I can certainly see why mice would seek out such a smorgasbord. What were those people thinking? Please don't store food in your unit where ever you rent.
I thought the office manager acted responsibly and showed concern for her storage facility renters. That's why I like it there.
You can feel comfortable about your items in storage when you have such a proactive manager and staff.
Thanks!
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March 2024 by Jenelle Stai
I have been renting a storage unit for over two years and the Manger Tony she is absolutely amazing and wonderful and very professional at what she does I live over 12 hours away and she makes sure that everything is good with my unit and is very sweet every time that I call to pay on my unit I would not go anywhere else because you don't get that good of costumer service anywhere else
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March 2024 by Tiffany Abner
This place is absolutely infested with mice/ roaches. They’ve had several customers lose hundreds of Dollars worth of items, they lay traps out but it still doesn’t help the fact. I worked here for a year and a half the issue still hasn’t been fixed. For the people that had issues trying to get ahold of someone over Toni, you’ll have to call Susan at Saticoy Self storage in California. But honestly doubt speaking to her will do anything they honestly do not care about anyone but what money they can make.
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January 2024 by Sarah Thrift
Bristol Downtown Storage is the place to go! Amazing customer service. And I’ve been renting a unit for months and never encountered bugs/mice anything. I’ve never had to worry about my things! I know they maintain pest control I’ve seen the spray guys there more than once and also that was the first question I asked before choosing to rent a unit there. So check them out!
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January 2024 by Donald Thrift
This place has excellent customer service! The manager, and the employees go above and beyond for you! If I ever need a unit to store my belongings, I know where to go! Thanks again!!!
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December 2023 by John Beall
This place treats the employees horribly and also has rats and roaches in the units, they refuse to do nothing about it. The name of the company is not downtown Bristol self storage, they can't be found on the bbb website. As soon as I figure out the name I will be making a huge report.
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December 2023 by Wanda Lupfer
Very clean, secure and friendly staff! Highly recommend!
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September 2023 by Darin Akers
Well trained staff, a commutable location, and excellent service. I give them a 5 because this is probably the best storage place I've been too 5⭐'s all day everyday
